What are the Developer Compatibility Labs?
The Developer Compatibility Labs offer Mac OS X software and hardware developers the ability to test their products across a wide range of Macintosh CPU configurations with multiple versions of Mac OS X, including Intel-based or PowerPC Macs, Xserves, accessories and much more. Use of the labs is available to Mac Developer Program members on a per day, per lab basis.
Where are the Developer Compatibility Labs?
We currently have Developer Compatibility Labs in:
- Cupertino, California
- Tokyo, Japan
Is there a cost involved to access the Developer Compatibility Labs?
Access to the Developer Compatibility Labs is available to Mac Developer Program members for $99 on a per day, per lab basis. The purchase of a Single Lab Day Pass must be completed prior to scheduling time at the Developer Compatibility Labs.
Who can purchase access to the Developer Compatibility Labs?
Members of the Mac Developer Program (Agents, Admins, and Members) can purchase Single Lab Day Passes to the Compatibility Labs. A Single Lab Day Pass is $99 and is valid for one year from the date of activation. To purchase Single Lab Day Passes, you must belong to an active Mac Developer Program team.
What does a Single Lab Day Pass include?
A Single Lab Day Pass provides access to one (1) Compatibility Lab for one (1) business day (9:00 AM to 5:00 PM Pacific Time). When you arrive onsite, an Apple Lab Support Engineer will assist you with configuration and networking.
Do the Developer Compatibility Labs provide certification, testing or debugging services?
The Developer Compatibility Labs do not provide certification, testing services, engineering support, third-party software or debugging support. Any development support issues must be resolved through Developer Technical Support.
How Do I Purchase access to the Developer Compatibility Labs?
To purchase Single Lab Day Passes for the Developer Compatibility Labs, start from the Member Center. Under the Programs & Add-ons tab, select Developer Compatibility Labs. You will be taken to the Apple Online Store to complete your purchase.
Once you have completed your purchase through the Apple Online Store, you will receive an email from Apple Developer which will include an activation code for each Single Lab Day Pass you purchased. Please allow up to 24 hours to receive your activation code(s). Once you have activated your purchase, your Passes will appear in the Add-ons tab within Member Center and you can schedule time at the Developer Compatibility Labs.
Do I need to activate my Single Lab Day Pass purchase before I can schedule an appointment?
Yes. You will need to complete the activation of each Single Lab Day Pass you purchase. Once you have completed the activation process, you can then schedule your time at the Developer Compatibility Labs. It is recommended that you purchase your Single Lab Day Passes at least three (3) business days in advance of the day(s) you'd like to attend. This allow us time to process your request and prepare the Labs for test sessions.
Who can schedule time at the Developer Compatibility Labs?
Members of the Mac Developer Program (Agents, Admins, Members) can purchase Single Lab Day Passes and schedule time at the Developer Compatibility Labs.
How are appointments scheduled for the Developer Compatibility Labs?
Scheduling time at the Developer Compatibility Labs is done through the Program & Add-ons section of the Member Center. To schedule lab time in the Developer Compatibility Labs, you must have at least one active Single Lab Day Pass in your account. The number of days you can request is based on the number of active Single Lab Day Passes you hold in your account. Once you have submitted your request for time at the Developer Compatibility Labs you will receive a confirmation email from Apple Developer. You should not make any travel plans until your requested time has been confirmed.
ADC Premier and Select Members should follow the scheduling instructions for ADC Members to reserve time at the Compatibility Labs.
How long does it take to receive a confirmation once I submit my request for a Lab reservation?
You will receive an email within one (1) business day of submitting your request.
How far in advance should I schedule time at the Developer Compatibility Labs?
It is recommended that you submit your request at least three (3) business days prior to the day you would like to attend. This allows us time to process your request and prepare the Labs for test sessions.
Can other developers in my organization attend my scheduled time at the Developer Compatibility Labs ?
Each Single Lab Day Pass permits developers to schedule one (1) day at the Developer Compatibility Labs for use by a maximum of ten (10) attendees. Each attendee must be registered as an Apple Developer in order to use the Developer Compatibility Labs.
What if I need to cancel my reservation?
If you need to cancel, contact us at developerlabs@apple.com or by phone at +1-408-862-7175 (9:00 AM to 5:00 PM Pacific Time). Please provide us with two (2) business days notice in advance of your scheduled time so that other developers will have the opportunity to use the Developer Compatibility Labs.
If I need to cancel, can I get a refund?
We will credit your membership account with a Single Lab Day Pass for each day you need to cancel. Please provide us with two (2) business days notice in advance of your scheduled time so that other developers will have the opportunity to use the Developer Compatibility Labs.