Patrick T. Pruyne <ppruyne@map.com> writes:

Owners of U.S. Robotics v.34 Sportster modems should act fast to receive a free ROM chip upgrade. Until 12-Jun-95 users providing a proper serial number will receive the chip (manufacture date 18-Apr-95) at no charge. Following that date, USR's standard $15 shipping and handling fee will apply.

The release is a response, in part, to widespread reports of "Spiral Death" syndrome. The phenomenon is described as a heat-related failure to fall forward to higher speeds resulting in ever-slower transmission rates. According to USR, the chip also incorporates the current v.34 code which should provide improved compatibility with different types of v.34 modems. In addition to USR's standard technical support phone lines, owners can use USR's bulletin board to order the replacement chip. The chip sets will not work in any non-U.S. Robotics modems nor U.S. Robotics modems that are not already v.FC or v.34 class.

U.S. Robotics -- 800/543-5844 -- 708/982-5151 (tech support) --
708/933-552 (fax) -- 708/982-5092 (BBS) --
<support@usr.com> (use the subject line: IOD LIVE)