Positive Experiences? -- Craig Isaacs <craig.i@applelink.apple.com> wrote to suggest that we not only talk about negative (but constructive) experiences in our Caveat Emptor column, but also positive experiences. Upon reflection, I realized that Craig raises a good point. It doesn't make the world a better place to print "I called Apple and they were nice to me." However, if you've had a positive experience with a company that will be instructive to other users, perhaps in pursuing a line of inquiry or working to fix odd bugs, and which may serve as a positive example for other companies, then publishing that information may improve the world.