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Written by
Tonya Engst
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What Is that $1 MobileMe Charge from Apple?
A call came through to my iPhone from an unknown 866 number while I was in a meeting, so I ignored it. But when I checked voicemail later, the automated message claimed to be from Citibank, with whom we have several credit cards, and said I should call a particular number to talk with them about a potential fraud warning. I have a firm policy never to call such numbers, since there's no way to verify that the people on the other end aren't scammers, but when I called the customer service number on the back of my credit card, the representative confirmed the automated call.
Oddly, the charge which Citibank was worried about was for $1.00 exactly, and it had been charged by MobileMe. Tonya and I both confirmed that we hadn't ordered anything recently via iTunes by logging into our accounts (besides, I've never seen iTunes charge $1.00 exactly for anything) or from the Apple Store (check the Apple Store Order Status page for Apple Store orders, and the Apple Internet Services Order Status page for iPhoto orders), and neither of us has ever purchased additional storage from MobileMe. But it's entirely likely that we could have ordered something from Apple, so I let the Citibank people put our card on hold while I investigated further.
Logging in to my MobileMe account revealed nothing unusual, so I clicked Contact Support, then Account & Billing and then Renew & Reactivate, since that was as close as I could see to information about billing problems. Nothing there looked helpful, but the page offered me a chance to chat with a MobileMe Advisor, so I clicked the Chat Now button.
The support rep asked reasonable questions, the key one of which was if I had other MobileMe accounts. Since Tonya's account is also associated with that card, I said yes, and he asked if either of us had made changes to our accounts recently, such as personal or billing information. Neither of us had, and he admitted to being stumped, but explained that Apple normally uses a $1.00 charge as a preauthorization charge to verify that a stored credit card number is still good.
When I asked what the preauthorization would be for, since we weren't buying anything, he explained further that it could happen any time personal or billing information changed, or when an account is created or renewed. Since we had renewed our accounts by buying less-expensive MobileMe boxes from Amazon (a known trick for paying less than $99 for a year of MobileMe service - you'll currently save $30), he didn't see why a preauthorization should have occurred.
But then came the light bulb, since Tonya noted from the other room that her MobileMe account was set to renew automatically in April 2010, something that I had turned off for my account. When I mentioned that to the support rep, he apologized profusely for not noticing that fact, since it explained everything.
In essence, roughly a month before automatic renewal, Apple charges your credit card $1.00 to verify that it's still good, and 3 to 5 business days later, refunds the money to your card. So most people don't even see the charge. It was only because Citibank's fraud warning system noticed that we were alerted. This makes perfect sense from Apple's perspective, since if the preauthorization charge fails, there's some time for the user to switch to a different card before the renewal date arrives. Otherwise, if Apple cut off access without warning due to a card failing, the user would likely be unhappy about losing access to email and other MobileMe services.
A friend on Facebook said that Citibank had actually denied his WWDC registration fee a few years in a row because Apple did the same thing - charging $1.00 to verify the card, followed by a large charge for the conference registration.
That sort of behavior isn't uncommon for credit card thieves, who try a small, innocuous charge that many people won't notice on their statements, after which they know they can abuse the card more fully. In fact, the last time we experienced a similar problem, it was a touch embarrassing, since we saw a $19.95 charge for Yahoo on our credit card bill, and couldn't figure it out (it turned out that our card number had been stolen). But when Tonya called, the credit card rep told her that it was actually for Yahoo Personals, and asked if perhaps I had made the charge without saying anything. Yeesh!
Meanwhile, back at this MobileMe charge, since it was entirely legitimate, I called Citibank again to explain and remove the hold on the card. It was a wasted hour out of my day, but I appreciated the decent customer service experiences with both Citibank and Apple. And more important, I learned something I didn't know before, and it's something that could help reduce confusion for other Mac users who see unusual $1.00 charges from Apple.
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Two days later I was in the fruit aisle at the grocery store when my brain informed me that it must have been "Apple MobileMe" that she was saying. At the time I was worried that I had forgotten about the renewal and that my MobileMe account was going to get shut down or something, but when I got home I checked and saw that it wasn't supposed to renew for another month, so that stumped me. Now I know!
Apple if you are listening. PLEASE stop this practice. It's a horrible customer experience to have your credit card denied at the most in opportune time because of YOUR practice of these $1 charges.
The problem is that scammers tend to do the same thing, and that Citibank's fraud scheme can't tell the difference. I don't know why other banks don't have this problem.
You will have this problem with any subscription that auto renews on your charge card if it's less frequent than every three months or so. My step-mother used to have the exact same problem with her yearly gym membership, every single year. She moved the charge to a different card and never had a problem again.
That's clever. How exactly do you do that?
Later that day, when I tried to buy groceries, I suddenly found that a fraud alert hold had been put on my credit card. The reason was quite simple: My card had been used to fill up two different cars twice in an hour.
Oh and by the way Apple is not the only company that does this kind of thing. Toys "R" Us did this to me over the holidays. They were even more confusing in that they charged me the full price for something that I bought at a discount. After an hour of wasted time I found out from the customer service person that I would be credited for the original charge and recharged the discounted price. Who writes this billing software for them???
Citibank called me;I called Apple. Apple suggested I cancel the card and I did
They need to figure out a more granular algorithm for triggering the call.
I don't think it was worth an hour of Adam's time. It was total waste of 2 hours of productivity.
I don't like the false alarms either, but since we have had credit card numbers stolen, it's hard to complain too much. We've also been issued new cards without even being told in advance, presumably because abuse triggered some sort of higher level of response requirement.
Doing a $1 pre-auth is just like sending a "test" email to a mailing list - useless, and in this case, annoying.
But here is a new scam, if you order anything from Haband clothing co. and mouse over their free shipping box, you will get a monthly charge on your card from "Haband Perks". They do this without permission, and the charge will be about $9.00 monthly. A lot of people dont notice it. But I did and called Haband, they denied giving my card # out. So I hopped onto the web, its a "Club" that you 'join' when you mouse over the free shipping box. So you have to call and call and call and finally you will get thru to this marketing company and they will remove the charge and take you out of the 'club'. Pretty slimy!
So I never ever will order anything from Haband again, they sure lost this customer and our whole family by scamming me.
Citibank explained that if I ever did want to order anything from Haband again, to do it by Phone and this wont happen. No thanks.
When a card holder pulls up to a gas pump and inserts the card for payment, the transaction has not yet taken place, right? So, the card company has no idea how much gas you might pump. Just to be safe, they will automatically 'charge' your account for ~$50. Of course, if you're "good" for that much, you'll get an "Authorized" message and be allowed to start pumping. Otherwise, you'll probably get the infamous "Please see the friendly, unshaven or prepubescent attendant for further grilling" message. ;-) more...
The point is, the card companies "policy" is tom protect themselves, if any of them also protect you, it is merely an oversight. But when the oversight is recognized, they will tout it as a benefit...
Read your bills, be careful what you check on order forms, read the fine print, buyer beware. "Forewarned is four-armed!" LOL!
Apple can't charge the full amount or more because the service or product being provided is too far in the future, so this $1 charge is a way of tickling the account to see if it's live at all.
But yes, be careful out there!
It's stupid that Citi wouldn't have some kind of smart filter that says "OK, this guy get's a $1 charge from Apple every year. It's legit"
Also, depending on the card company, your online balance may show any authorizations currently on hold.