Contact details
For any general enquiries about APDL, 4th Dimension or iSV Products you can phone on 020 8778 2659 or e-mail info@apdl.co.uk
For enquiries about subscriptions for Foundation RISC World e-mail subscriptions@riscworld.co.uk or phone 020 8778 2659 or see the Foundation RISC World web site.
Ordering information
You can order from APDL -
- Online using our secure ordering system.
- By phone on 020 8778 2659
- By e-mail to sales@apdl.co.uk
- By post to-
A.P.D.L.
39 Knighton Park Road
Sydenham
London
SE26 5RN
Payment can be by Credit, Debit or Switch card (not American express) or by Sterling cheque or Postal Order. Please make cheques payable to APDL.
If you do not have a credit or debit card we can accept payment by PayPal. Our online ordering system will offer this option but to use PayPal otherwise you must send your order by e-mail, including your PayPal account e-mail address. We will then send you a PayPal invoice. Note that when paying in this way goods will not be sent until payment has been received. With this method there may be an additional charge, normally in the order of 50p to £1.
Ordering by e-mail
If you want to order by e-mail and are worried about including your credit card number then put your details in a Drawfile and use the Convert to path option before you save it. Then attach this to your e-mail. This is very simple to do and will make it unreadable by any system of e-mail scanning.
Online ordering
Most software and many small hardware items can be ordered online. You can pay by credit or debit card or, if you have an account, using PayPal. Items which can be ordered online will display these two buttons -
 
If you want to purchase the item and are in the UK postal area click on the Buy UK button. If you are outside the UK postal area click on Non UK. The item will be added to your shopping cart and any postage calculated and you will then be shown your shopping cart so you can check that it is all correct. If you want more than one of an item then you can increase the number shown in the shopping cart and click on the Update cart button. You can then choose either to Continue shopping, which will take you back to the page for the last item you purchased or Proceed to checkout where you complete your purchase by entering your details and selecting a payment method.
If at any time you want to see your shopping cart or you've completed your purchases and want to go to the Checkout just click on the View Cart button on the left hand side of every page.
Important
When ordering online please check your cart and make sure that all the items are correct before you click on the Proceed to Checkout button. If you make a mistake and order the wrong item it may not be possible to exchange it.
Free UK delivery for most software.
UK post is included in the price for small items unless stated otherwise.
Internal hard drives add £6.00, external £8.00 UK carriage.
Note - For small items such as software "UK" includes Northern Ireland, Channel Islands and the Scottish Islands. For larger items such as computers and monitors these and some other areas of the UK, including parts of the Scottish Highlands and certain non-mainland addresses, may incur an additional carriage charge. Please enquire if you think this might apply to your location.
Foundation RISC World subscribers
If you are a subscriber to Foundation RISC World you are entitled to a 10% discount on the price of most software items. You cannot claim this discount using our online ordering system. You must order by phone, e-mail or letter and identify yourself as a subscriber at the time of ordering
Delivery Outside UK
Postage outside the UK is shown for most items, both with the description of the item and by the code letter on the software list pages. When ordering more than one item the total carriage cost may be less than the sum of the carriage for individual items. If you order by phone, letter or e-mail and pay by credit/debit card we will calculate postage at the time of despatch and charge you at cost.
 Terms and Conditions
Most of our business is done on a 'payment with order' basis. If, for any reason, the goods are not available for immediate dispatch then credit cards, cheques, etc. will not be debited until the goods are sent. Where goods are to be paid for by invoice they remain the property of APDL until paid for in full.
Most of our customers are private individuals so to keep down administrative costs we do not always supply a formal receipt for small orders. If you require a receipt then, to avoid delays, please specify at the time of ordering.
Important - Almost all of our software is intended to be run on the RISC OS operating system. We do not normally supply software to run on Windows, Apple or Linux machines, although some items, for example, photo CDs containing JPEG images, should be platform independent. We will not normally give a refund because the software won't work on a platform for which it is not intended.
If you want to run our software on a Windows ar Apple Mac machine the best way to do this is by using a Virtual Acorn emulator. We do support our software run using the Virtual Acorn emulators (where appropriate).
Returning goods.
Note that goods are not supplied 'on approval'. If any item, whether hardware or software, does not appear to work on your system then do not return it until you have contacted us. If you do return it without contacting us first, and, when we receive it, it is found not to be faulty, then we have no way of finding out what may have caused the problem on your system. In this case we reserve the right to charge carriage for sending the item back to you so that we can find out exactly what is wrong. In our experience most 'faulty goods' turn out to be caused by the customer misreading the instructions or some other simple problem which can be put right in a few seconds with a phone call.
The Distance Selling Regulations.
These require that where goods are sold by mail order then, provided that the item is returned unused and in original packaging within seven days of purchase, a refund should be given. These regulations were intended for the more common type of goods purchased by mail order, eg. clothes, jewellery, household items, etc. where appearance and 'look and feel' are important. The intention is that the purchaser should have a similar opportunity to examine the goods before buying that they would in a retail shop and which is obviously not possible with mail order. They were not intended for computer components or software and, in fact, software is specifically excluded from these regulations.
If you purchase software from APDL then we will not give a refund if you have opened the packaging. This does not, of course, apply if it is faulty in any way or has been misrepresented. If you require a program to perform a specific function and want to be sure that it will do so then ask for clarification before you purchase. If we are unable to confirm that it will do what you want then we may allow you purchase with the assurance that, if it does not, we will offer a refund.
We will not normally give a full refund on hardware items unless they are faulty. With some items, such as RiscPC RAM, there is always the possibility that non faulty items may not work on a specific system, and in such cases, because it is never possible to offer a 100% guarantee that they will work, we will usually offer a refund, less carriage, if you have problems. If you feel this might be the case always contact us before you return the goods.
Nothing in the above shall in any way restrict or reduce any of your Statutory Rights, especially those granted under the Sale of Goods Act. In the event of any dispute will we always use our best endeavours to agree upon a mutually satisfactory solution. English law shall apply in all cases where a dispute arises.
Trade sales
Most of our products can be supplied at a discount to dealers. Please contact APDL for more information and prices. We may be able to supply direct to your customer to avoid double-shipping and to save you having to keep items in stock.
This web site © APDL 2008. Artwork produced using DrawWorks XL
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