This required section gives the names of the individual writing this letter and the company from which the product or service was purchased. Press [Ctrl+F1] for more information.
This optional section enables you to describe the product or service and explain why it was unsatisfactory. Press [Ctrl+F1] for more information.
This optional section enables you to state the form of payment used when purchasing the product or service. Press [Ctrl+F1] for more information.
This optional section enables you to state the name of the company representative contacted and to give a brief description of their response to your problem. Press [Ctrl+F1] for more information.
This optional section states various forms of resolutions to the problem. You may also compose your own problem resolution. Press [Ctrl+F1] for more information.
This optional section enables you to include any additional information regarding the product or service. Press [Ctrl+F1] for more information.
This optional section enables you to enclose any records or receipts regarding the product or service you may have with the letter. Press [Ctrl+F1] for more information.
This required section states how long you will wait for a response from the company. You may also state the names of persons who have copies or records regarding this letter. Press [Ctrl+F1] for more information.
Times New Roman
Complt to a Company
COMPLT
The Complaint to a Company letter is used to make a written complaint to a company's headquarters regarding a product or service.
! ! !!!!!
Enter an X if you purchased a product.
Enter an X if you received a service.
Enter the amount paid for the service or product.
Enter the name of the person who is making the complaint or edit the information as desired. Use the P.I. Manager to select and paste a record.
Using the format MM/DD/YYYY, enter the date.
Enter the personal title and full name of the contact person at the company. For example, "Ms. Janet L. Benson". Use the P.I. Manager to select and paste a record.
COM01
! Opening Section (1 of 8)
[FROM:]
!, ! !
! Account Number: !
[TO:]
!, ! !
[Select either a product or service complaint.]
! [Product]
! I am writing this letter regarding a product I purchased from !.
! [Service]
! I am writing this letter regarding a service I received from !.
Enter the name of the person who is making the complaint or edit the information as desired. Use the P.I. Manager to select and paste a record.
Enter the person's street address or edit the information as desired.
Enter the person's extended street address or edit the information as desired.
Enter the person's city or edit the information as desired.
Enter the person's state/province or edit the information as desired.
Enter the person's zip/postal code or edit the information as desired.
Enter an X to include the person's country, if outside the United States.
Enter the person's country or edit the information as desired.
Enter an X to include an appropriate account number. Depending on the situation, the person making the complaint may have an account with the company. This information may be helpful to the company.
Enter the account number.
Using the format MM/DD/YYYY, enter the date.
Enter the personal title and full name of the contact person at the company. For example, "Ms. Janet L. Benson". Use the P.I. Manager to select and paste a record.
Enter the contact person's employment title or edit the information as desired. For example, "Supervisor" or "Manager".
Enter the name of the company to which this letter is being sent or edit the information as desired.
Enter the company's street address or edit the information as desired.
Enter the company's extended street address or edit the information as desired.
Enter the city in which the company is located or edit the information as desired.
Enter the state/province in which the company is located or edit the information as desired.
Enter the company's zip/postal code or edit the information as desired.
Enter an X to include the country in which the company is located, if outside the United States.
Enter the country in which the company is located or edit the information as desired.
Enter a salutation or edit the information as desired. Add a colon or comma after the salutation if appropriate. Note: If this field or the following name field is left blank, they will not be printed; this feature allows you to customize the name and greeting.
The program completes the contact person's title and name based on a previous entry. You can modify this information without affecting earlier data. Add a colon or comma after the name if appropriate. If this field is left blank it will not be printed.
Enter an X if you purchased a product.
Enter an X to select a program-supplied sentence to state where the product was purchased.
The program completes the name of the company by transferring the information from a previous entry. You may modify this information only by returning to that section.
Enter an X to compose your own opening paragraph.
Use this space to compose an opening paragraph.
Enter an X if you received a service.
Enter an X to select a program-supplied sentence to state who performed the service.
COM02
! Optional Description of Product/Service Section (2 of 8)
[Compose your own paragraph with product/service description.]
Enter an X to include a paragraph that describes the product or service and explains why it was unsatisfactory. Press [Ctrl+F1] for more information.
Use this space to describe the product or service and the reasons for your complaint. For example, "On May 1, 1995, ..."
COM03
! Optional Form of Payment Section (3 of 8)
! I paid for this !
! by check
! dated !,
! in cash
! by credit card,
! card name: !,
in the amount of $!.
! [Compose your own form of payment paragraph.]
Enter an X to include a paragraph that explains the method of payment and the amount paid. For example, "check" or "credit card".
Enter an X to select a program-supplied sentence, rather than your own customized sentence.
The program completes this field by transferring information from the Opening section. You may modify the information only by returning to that section.
Enter an X if the payment was made by check.
Enter an X to include the number of the check used to make the payment.
Enter the number of the check.
Enter an X to include the date the check was written.
Using the format MM/DD/YYYY, enter the date the check was written.
Enter an X if the payment was made in cash.
Enter an X if the payment was made by credit card.
Enter an X to include the name of the credit card.
Enter the name of the credit card.
Enter the amount paid for the service or product.
Enter an X to compose your own paragraph regarding payment information.
Use this space to explain payment information.
product
service
COM04
! Optional Previous Contact Section (4 of 8)
! I contacted
on !, and explained that the ! was unsatisfactory.
! [Compose your own previous contact paragraph.]
! Failure to receive an appropriate response to this problem has prompted me to write directly to you.
Enter an X to include a paragraph that explains previous contact with the company, the representative contacted, and the explanation given to the representative.
Enter an X to select a program-supplied paragraph, rather than your own customized paragraph. Complete this paragraph by explaining the date contact was made with the company, the representative contacted, and the explanation given to the representative.
Enter the title and name of the representative contacted. Use the P.I. Manager to select and paste a record.
Using the format MM/DD/YYYY, enter the date on which the representative was contacted.
The program completes this field by transferring information from the Opening section. You may modify this information only by returning to that section.
Use this space to include information given to the representative and the representative's response.
Enter an X to compose your own paragraph regarding previous contact with a company representative.
Enter an X to include this sentence.
product
service
COM05
! Optional Resolution Section (5 of 8)
! Therefore, to resolve the problem, please
! [Service]
! refund the full cost of the service in the amount of
! perform the service again at no charge.
! [Product]
! repair the product.
! If you are unable to repair the product, I would like a replacement product.
! If you are unable to replace or repair the product, I would like a full refund of the purchase price.
! send me a replacement product.
! If you are unable to send a replacement product, I would like you to repair the defective product.
! If you are unable to replace or repair the product, I would like a full refund of the purchase price.
! refund the full purchase price of $!.
! If the defective product should be returned to you, please make arrangements to pay the expenses of the return.
! [Compose your own problem resolution.]
! [Add an additional paragraph.]
Enter an X to include a paragraph that explains how the problem should be resolved.
Enter an X to select a program-supplied paragraph, rather than your own customized paragraph.
The program selects this option if you indicated that this letter is regarding a service. You may modify this information only by returning to the Opening section.
Enter an X to request a refund of the services performed.
The program completes the cost of the service by transferring the information from a previous entry. You may modify this information only by returning to that section.
Enter an X to request the service be performed again at no charge.
Enter an X to compose your own sentence explaining how the problem should be resolved.
Use this space to describe the proposed resolution.
The program selects this option if you indicated that this letter is regarding a product. You may modify this information only by returning to the Opening section.
Enter an X to request that the product be repaired.
Enter an X to request that the product be replaced if the company is unable (or unwilling) to repair the product.
Enter an X to compose your own sentence that explains how the problem should be resolved if the product is not repaired.
Enter an X to request a refund of the purchase price.
Enter an X to request a replacement product.
Enter an X to request that the defective product be repaired if the company is unable to send a replacement product.
Enter an X to request a refund of the purchase price, if the company does not repair or replace the product.
Enter an X to request a refund of the full purchase price of the product.
The program completes the price of the product by transferring the information from a previous entry. You may modify this information only by returning to that section.
Enter an X to compose your own sentence that explains how the problem should be resolved.
Enter an X to include a sentence that requires the company to pay the cost of returning the product to the company.
Enter an X to include your own paragraph that explains how the problem should be resolved.
Enter an X to include an additional paragraph for further explanation of how the problem should be resolved.
Use this space for further explanation of how the problem should be resolved.
COM06
! Optional Additional Comments Section (6 of 8)
[Compose your own paragraph with additional comments.]
Enter an X to compose a paragraph of additional comments.
Use this space to include any additional comments.
COM07
! Optional Records Provided Section (7 of 8)
Enclosed are copies of my records, including !
Enter an X if copies of records will be enclosed. For example, charge slips or repair bills.
Use this space to list the records included with the complaint. For example, charge slips, repair bills, or previous correspondence.
COM08
Sincerely,Copy to:
! Closing Section (8 of 8)
! I look forward to hearing from you soon regarding my problem, and will wait ! days before seeking further assistance.
! [Compose your own closing paragraph]
! If you have questions or need additional information, please contact me at the address given above.
! I can also be contacted by phone at
! extension !
! or
! extension !.
! A fax can be sent to !.
! [Optional attachment, enclosure and carbon copy lines.]
Enter an X to select a program-supplied sentence that requests the company's response within a certain number of days.
Enter a reasonable number of days (usually between "10" and "20") that you will wait before taking further action.
Enter an X to include your own closing paragraph. A closing should state how much time will be given before further action will be taken.
Use this space to close the letter and request a response.
Enter an X to request that you be contacted by mail and/or phone.
Enter an X to include phone numbers where you can be reached.
Enter an X to include a phone number at which you can be reached during non-business hours.
Enter a non-business phone or edit the information as desired.
Enter an X to include a phone extension number.
Enter a phone extension number or edit the information as desired.
Enter an X to include a phone number at which you can be reached during business hours.
Enter a business phone number or edit the information as desired.
Enter an X to include a facsimile number.
Enter a facsimile number or edit the information as desired.
Enter a closing or edit the information as desired.
The program completes the name of the person sending this letter by transferring the information from a previous section. You may modify this field only be retuning to that section.
Enter an X to include a listing of attachments, enclosures, or copies.
Enter a copy/enclosure notation or edit the information as desired. For example, "Attachment", "Enclosures" or "Copy to:".
Use this space to enter corresponding information. For example, a description of the enclosure(s) or the name of a party receiving a copy.
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