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Parsons Technology resource data | 1995-05-23 | 9.6 KB | 262 lines
PARSONS TECHNOLOGY RESOURCE FILE COM01001P COM01011a COM01012 COM01013c COM01052 COM01070 COM01071 COM01081m COM02003 COM02255 COM03002 COM03005 COM03010 COM030168 COM03222 COM03255 COM04005G COM04015 COM04017 COM040238 COM04222T COM04255 COM05006 COM05010 COM05020 COM05031Q COM05033{ COM05040 COM05052 COM05070 COM05074 COM05080 COM05084C COM05222N COM05255 COM06255 COM07002 COM07255 COM08001 COM08002i COM08014 COM08015 COM08020 COM08050u COM08052 COM08058 COM08075 Name: |Address 1: |Address 2: |City: |State: |Zip: |[Include country]Country: | COMPLT01 @What is the name and address of the person making the complaint? COM01011 Account number:#| COMPLT01 =What is the person's account number with the company, if any? Enter the account number. Depending on the situation, the person making the complaint may have an account with the company. This information may be helpful to the company. COM01012 COM01011 Date: | COMPLT01 What is the date of the letter? COM01013 Name: |Title: |Company: |Address 1: |Address 2: |City: |State: |Zip: |[Include country]Country: | COMPLT01 BWhat is the name and address of the contact person at the company? COM01052 COMPLT01 $What greeting would you like to use? COM01070 ProductService COMPLT01 #.Is this letter regarding a product or service? COM01071 COM01081 I am writing this letter regarding a product I purchased from|.#| [Compose your own opening]| COMPLT01 'How would you like to begin the letter? {NEXT_?} I am writing this letter regarding a service I received from|.#| [Compose your own opening]| COMPLT01 $%&''How would you like to begin the letter? {NEXT_?} Reasons:#| COMPLT02 (What are the reasons for this complaint? {NEXT_?} Yes, describe the product or service. COMPLT02 RDo you wish to describe the product or service and the reasons for this complaint? COM02003 {NEXT_?} I paid for this |#| by checkin cashby credit card#in the amount of $|. COMPLT03 .What was the method of payment and the amount? COM03016 COM03005 {NEXT_?} Credit card name:#| COMPLT03 MWhat was the name of the credit card used to purchase the product or service? {NEXT_?} COM03005 Payment information:#| COMPLT03 .What was the method of payment and the amount? {NEXT_?} | [Include check number]#| [Include date of check] COMPLT03 \What was the check number and the date of the check used to purchase the product or service? {NEXT_?} COMPLT03 COM03002 COM03010 Yes, explain the method of payment.#| Program-supplied paragraph| Compose your own paragraph COMPLT03 -Do you wish to explain the method of payment? Enter an X to select a program-supplied sentence. COM03222 {NEXT_?} Information/response:#| COMPLT04 \What information did you give the representative and what was the representative's response? COM04015 Yes, include the sentence. COMPLT04 bDo you wish to state that the failure to receive an appropriate response has prompted this letter? Enter an X to include the sentence: "Failure to receive an appropriate response to this problem has prompted me to write directly to you." {NEXT_?} Representative information:#| COMPLT04 dWhat information did you give the company representative and what was the representative's response? COM04015 I contacted #|,on |, and explainedthat the | was unsatisfactory.# COMPLT04 GWhat is the name of the representative contacted and what was the date? COM04005 COMPLT04 COM04023 COM04017 Yes, explain company contact.#| Program-supplied paragraph| Compose your own paragraph COMPLT04 9Do you wish to explain previous contact with the company? Enter an X to include a program-supplied paragraph regarding previous contact with a company representative. COM04222 {NEXT_?} Other resolution:#| COMPLT05 What is the proposed resolution? Use this space to describe the proposed resolution. For example, please direct the company to "credit my account." COM05052 #| refund the full cost of the serviceperform the service again at no charge.[Compose your own resolution] COMPLT05 3How do you want the company to resolve the problem? COM05006 COM05052 #| repair the product.send a replacement product.refund the purchase price.[Other] COMPLT05 3How do you want the company to resolve the problem? COM05070 COM05080 COM05033 COM05031 Please direct the company to:#| COMPLT05 What is the proposed resolution? Use this space to describe the proposed resolution. For example, please direct the company to "credit my account." COM05033 Yes, company must make arrangements to pay the expenses of the return. COMPLT05 UIf the product is to be returned, do you request the company pay the return expenses? Enter an X to include the sentence that requires the company to pay the cost of returning the product to the company. COM05052 Resolution:#| COMPLT05 3How do you want the company to resolve the problem? COM05052 Additional information:#| COMPLT05 $%IWhat additional resolution information would you like to include, if any? {NEXT_?} COM05052 | If unable to repair the product, I would like a replacement product.#| [Compose your own paragraph]| COMPLT05 [If the product cannot be repaired, do you wish a replacement product or another resolution? COM05074 Yes, full refund is requested. COMPLT05 iDo you wish to receive a full refund of the purchase price if the product cannot be replaced or repaired? COM05033 If it cannot be replaced, I want to repair the defective product.#| [Compose your own statement]| COMPLT05 [If the product cannot be replaced, do you want the product repaired, or another resolution? COM05084 Yes, full refund is requested. COMPLT05 iDo you wish to receive a full refund of the purchase price if the product cannot be replaced or repaired? COM05033 COMPLT05 COM05040 COM05010 COM05020 Yes, explain the resolution.#| Program-supplied paragraph| Compose your own paragraph COMPLT05 :Do you wish to explain how the problem should be resolved? Enter an X to select a program-supplied paragraph that explains how the problem should be resolved. COM05222 {NEXT_?} Yes, include additional comments.Comments:#| COMPLT06 +Do you wish to include additional comments? If desired, enter an X to compose a paragraph of additional comments. {NEXT_?} Enclosed are my records, including:#| COMPLT07 -What records will be included in this letter? {NEXT_?} Yes, copies of records will be enclosed. COMPLT07 =Will you be enclosing copies of any records with this letter? COM07002 {NEXT_?} I will wait | days before taking action. COMPLT08 >How many days will you wait before seeking further assistance? COM08058 Non-Business Phone: Extension:|#| Business Phone: Extension:| COMPLT08 )At what phone numbers can you be reached? COM08075 COM08002 COMPLT08 (How would you like to close your letter? COM08015 Yes, include the information. COMPLT08 2Do you wish to include Copy/Enclosure information? COM08020 {NEXT_?} Notation: |Name: |Notation: |Name: |Notation: |Name: |Notation: |Name: | COMPLT08 !"CWhat attachments, enclosures, or copy information will be included? {NEXT_?} I look forward to hearing from you soon regarding my problem.#| [Compose your own closing] COMPLT08 DDo you wish to use the program-supplied closing or compose your own? COM08052 COM08001 Closing:#| COMPLT08 0What closing information do you wish to include? COM08058 Yes, include the information. COMPLT08 +Do you wish to include contact information? Enter an X to request that you be contacted by mail, phone, and/or fax. COM08002 COM08014 Yes, a fax can be sent to thefollowing number: | COMPLT08 $Do you wish to include a fax number? COM08014 
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