If you have a 3D accelerator card, please check the following for specific
information regarding your card.
General:
When experiencing problems with a 3D accelerator card, always try the latest
version of the driver. Drivers are usually available from the manufacturers
web site. 3D accelerator cards with less than 4MB of memory are not
recommended. Specifically, if you try to run the game in 640 x 400
(or higher resolutions) the game may not run.
Rendition cards:
* Unreadable text with defaults; change "Blit Overlays" from auto to on to fix.
Virge cards:
Not recommended.
This card has several hardware limitations which prevent it from doing certain effects. These involve texture shifting/warping and transparencies. Additionally, you will get unreadable text with this card.
* Unreadable text with defaults; change "Blit Overlays" from auto to on to fix.
* Textures shift and warp; hardware limitation.
* Transparency anomalies; hardware limitation.
Matrox cards:
These cards cannot do translucency effects. This is a hardware limitation of the card.
*Lock ups while playing AVIs have been reported on one machine and may be due to old drivers.
Refer to your documention for information on how to get new drivers.
3dfx Voodoo cards:
* Lockups when overclocking; Do not overclock the 3dfx.
Although 800 x 600 is listed as an available video mode, this card does not have enough memory to properly support this resolution. Do not select 800 x 600 with this card. Note: Voodoo Rush cards can do 800 x 600.
Permedia cards:
Transparency anomalies. This card exhibits problems when doing transparency effects. This is a driver problem which may be corrected by a driver update from 3d labs. Check their website periodically (www.3dlabs.com) to see if an updated driver becomes available.
ATI cards (Rage, Rage II, Rage II+):
These cards exhibit various problems. There are sometimes block outlines around the character graphics. Also, there are problems with transparency effects and the game will occasionally lock when using these cards. These are driver problems. Check the ATI website periodically to see if a new driver is available (www.atitech.ca).
TECHNICAL SUPPORT
(U.S. & CANADA)
Assistance Via World Wide Web
Get up-to-the-minute technical information at the GT Interactive Software
web-site, at http://www.gtisonline.com, twenty-four hours a day, seven
days a week. Through this site you'll have access to our FAQ documents,
(Frequently Asked Questions) which contain our latest troubleshooting
information. You'll have access to our FTP (File Transfer Protocol) area
where you can download patches and new enhancements as soon as they
become available, our Hints/Cheat Codes area where you can pick up
some tips, an E-Mail area where you can leave us your tech support
problems and questions, and other areas where you can get valuable
information on GT Interactive Software products.
Help Via Telephone In The United States & Canada
For phone assistance, call GT Interactive Software's Tech Support at
970-522-1797. We have an Interactive Voice Response and Faxback
system that is available twenty-four hours a day, seven days a week. If you
should need live support, we are available Monday through Friday, 10:00
AM until 10:00 PM (EST). Please note that live Tech Support may be
closed on major holidays. We ask that you do the following when calling:
be at your computer; have your system information ready for our
technicians including system make and model; RAM; video and sound
card data and drivers; and any screen or error messages you've
encountered and where (if not currently displayed on your screen). It will
expedite your handling significantly.
Product Return Procedures In The United States & Canada
In the event our technicians at 970-522-1797 determine that you will need
to forward materials directly to us, please include a brief letter explaining
what is enclosed and why. Make sure you include the Return
Merchandise Authorization Number supplied you by the technician and
your telephone number in case we need to call you. Any materials not
containing this RMA# will be returned to you unprocessed. Your mail
should be sent to the following address:
GT Interactive Software Corp.
Attn: TS/QA
1 Nixon Lane
Edison, NJ 08817
If our technicians determine that the product storage medium is found to
be defective within ninety (90) days of original purchase, (unless
otherwise provided by applicable law), GTIS will replace the item free of
charge, to the original purchaser, if the item is accompanied by the original
dated receipt and packaging. If you do not have the original receipt, or if
the warranty period has expired, GTIS will replace the product storage
medium for a nominal fee.
If your product information contains Technical Support phone numbers
for Europe, you must contact those phone numbers and abide by their
warranty policies.
TECHNICAL SUPPORT (EUROPE)
Help Via Telephone In Europe
Technical Assistance: English speaking customers call 01923 209145
Assistance Technique: Remarque: Notre service de soutien technique se
trouve en Angleterre. Clients francophones appelez le 00 44 1923 209148
Technischer Kundendienst: Beachten Sie bitte dass sich unser
technischer Kundendienst in England befindet. Den deutschsprachigen
Kundendienst erreichen Sie unter folgender Nummer: 00 44 1923 209151
