MAGESLAYER README FILE 3D accelerator card support: If you have a 3D accelerator card, please check the following for specific information regarding your card. General: When experiencing problems with a 3D accelerator card, always try the latest version of the driver. Drivers are usually available from the manufacturers web site. 3D accelerator cards with less than 4MB of memory are not recommended. Specifically, if you try to run the game in 640 x 400 (or higher resolutions) the game may not run. Rendition cards: * Unreadable text with defaults; change "Blit Overlays" from auto to on to fix. Virge cards: Not recommended. This card has several hardware limitations which prevent it from doing certain effects. These involve texture shifting/warping and transparencies. Additionally, you will get unreadable text with this card. * Unreadable text with defaults; change "Blit Overlays" from auto to on to fix. * Textures shift and warp; hardware limitation. * Transparency anomalies; hardware limitation. Matrox cards: These cards cannot do translucency effects. This is a hardware limitation of the card. *Lock ups while playing AVIs have been reported on one machine and may be due to old drivers. Refer to your documention for information on how to get new drivers. 3dfx Voodoo cards: * Lockups when overclocking; Do not overclock the 3dfx. Although 800 x 600 is listed as an available video mode, this card does not have enough memory to properly support this resolution. Do not select 800 x 600 with this card. Note: Voodoo Rush cards can do 800 x 600. Permedia cards: Transparency anomalies. This card exhibits problems when doing transparency effects. This is a driver problem which may be corrected by a driver update from 3d labs. Check their website periodically (www.3dlabs.com) to see if an updated driver becomes available. ATI cards (Rage, Rage II, Rage II+): These cards exhibit various problems. There are sometimes block outlines around the character graphics. Also, there are problems with transparency effects and the game will occasionally lock when using these cards. These are driver problems. Check the ATI website periodically to see if a new driver is available (www.atitech.ca). TECHNICAL SUPPORT (U.S. & CANADA) Assistance Via World Wide Web Get up-to-the-minute technical information at the GT Interactive Software web-site, at http://www.gtisonline.com, twenty-four hours a day, seven days a week. Through this site you'll have access to our FAQ documents, (Frequently Asked Questions) which contain our latest troubleshooting information. You'll have access to our FTP (File Transfer Protocol) area where you can download patches and new enhancements as soon as they become available, our Hints/Cheat Codes area where you can pick up some tips, an E-Mail area where you can leave us your tech support problems and questions, and other areas where you can get valuable information on GT Interactive Software products. Help Via Telephone In The United States & Canada For phone assistance, call GT Interactive Software's Tech Support at 970-522-1797. We have an Interactive Voice Response and Faxback system that is available twenty-four hours a day, seven days a week. If you should need live support, we are available Monday through Friday, 10:00 AM until 10:00 PM (EST). Please note that live Tech Support may be closed on major holidays. We ask that you do the following when calling: be at your computer; have your system information ready for our technicians including system make and model; RAM; video and sound card data and drivers; and any screen or error messages you've encountered and where (if not currently displayed on your screen). It will expedite your handling significantly. Product Return Procedures In The United States & Canada In the event our technicians at 970-522-1797 determine that you will need to forward materials directly to us, please include a brief letter explaining what is enclosed and why. Make sure you include the Return Merchandise Authorization Number supplied you by the technician and your telephone number in case we need to call you. Any materials not containing this RMA# will be returned to you unprocessed. Your mail should be sent to the following address: GT Interactive Software Corp. Attn: TS/QA 1 Nixon Lane Edison, NJ 08817 If our technicians determine that the product storage medium is found to be defective within ninety (90) days of original purchase, (unless otherwise provided by applicable law), GTIS will replace the item free of charge, to the original purchaser, if the item is accompanied by the original dated receipt and packaging. If you do not have the original receipt, or if the warranty period has expired, GTIS will replace the product storage medium for a nominal fee. If your product information contains Technical Support phone numbers for Europe, you must contact those phone numbers and abide by their warranty policies. TECHNICAL SUPPORT (EUROPE) Help Via Telephone In Europe Technical Assistance: English speaking customers call 01923 209145 Assistance Technique: Remarque: Notre service de soutien technique se trouve en Angleterre. Clients francophones appelez le 00 44 1923 209148 Technischer Kundendienst: Beachten Sie bitte dass sich unser technischer Kundendienst in England befindet. Den deutschsprachigen Kundendienst erreichen Sie unter folgender Nummer: 00 44 1923 209151