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  1.                                                                                 
  2. PRINT SELECTION FOR APAR - II06062 92/07/14                                     
  3. APAR= II06062  SER=                            DD DOC                           
  4. WINAP INFO APAR - GENERAL WINOS2 INFORMATION                                    
  5. ( OS2WINAP OS2INFOAPAR WINOS2 R200 562107701 )                                  
  6. STAT= INTRAN       FESN5NFO000-000  CTID= II0000 ISEV= 4                        
  7. SB92/06/03  RC          CL          PD           SEV= 4                         
  8.                        PE=                       TYPE= I                        
  9. RCOMP= INFOPCLIB    PC LIB INFO ITE RREL= R001                                  
  10. FCOMP=                              PFREL= F     TREL= T                        
  11. ACTION=             SEC/INT=                     DUP/                           
  12. USPTF=              PDPTF=                       DUPS 0                         
  13. DW92/06/03  RT          SC          FT                                          
  14. RE          PT          UP          LP                                          
  15. PV          AP          EN          FL                                          
  16. LC92/06/22  RU92/06/03                                                          
  17.                              CUST INST LVL/SU=                                  
  18. FAILING MODULE=              FAILING LVL/SU=                                    
  19. SYSROUTE OF:          RET APAR=             PS=                                 
  20. COMP OPER ENV=                                                                  
  21.                                                                                 
  22.                                                                                 
  23. SYSRES=      SYSIN=      SYSOUT=      CPU=             RE-IPL=                  
  24. OPTYPE=                 SPECIAL ACTIVITY=          REGRESSION=                  
  25. PRE-SCREEN NO.=          RSCP= RS000                                            
  26. ERROR DESCRIPTION:                                                              
  27. .                                                                               
  28. WINOS2 INFORMATION (WINAP ANALYST QUEUE)                                        
  29. ========================================                                        
  30. These are the some of the more common problems related to                       
  31. the use of Microsoft Windows (WINOS2) running under OS/2-2.0.                   
  32. .                                                                               
  33. === GENERAL WINDOWS INFORMATION ===                                             
  34. .                                                                               
  35. **Problem**                                                                     
  36. Windows 3.1 does not run under OS2-2.0.                                         
  37. **Solution**                                                                    
  38. Windows 3.10.  Microsoft Windows 3.10 and some applications                     
  39. that will only run with Windows Version 3.10 cannot run on                      
  40. under OS/2-2.0.  Windows 3.10 cannot be run either under a                      
  41. OS/2-2.0 Dos Session or a OS/2-2.0 VMB.  Windows Version 3.10                   
  42. may be available under a future version of OS/2-2.0, but the                    
  43. release date of this is unknown at this time.                                   
  44. .                                                                               
  45. **Problem**                                                                     
  46. Migrated Windows Applications do not run correctly.                             
  47. **Solution**                                                                    
  48. The OS/2-2.0 Migration Utility does not migrate application                     
  49. INI files.  Some applications will not run correctly if settings                
  50. in either the WIN.INI or (app).INI file are not set correctly.                  
  51. Therefore many of the initial problems users have with Windows                  
  52. applications are because of the lack of INI files in the                        
  53.  OS2 MDOS WINOS2 directory.  If the user installed OS/2-2.0 over                
  54. DOS/WIN 3.0 the new WIN.INI file in the WINOS2 directory should                 
  55. be OK.  If the user installed OS/2-2.0 over DOS/WIN 3.1 the                     
  56. new WIN.INI file will not contain any settings from ther older                  
  57. 3.1 WIN.INI files.  The easiest way to tell a user to correct                   
  58. this problem is to reinstall the Windows Application from                       
  59. using WINOS2.  Another possible solution is to copy the                         
  60. (app).INI file in the old windows directory to the WINOS2                       
  61. directory.Coping the (app).INI file will not work in all                        
  62. instances.                                                                      
  63. .                                                                               
  64. NOTE: The mini-applications supplied with Windows                               
  65. 3.1 will NOT work from any 3.0 environment, including                           
  66. winos2. This is because these applications use new                              
  67. features of Windows 3.1 not available in 3.0. By way of                         
  68. example, 'Cardfile' will not run under winos2.                                  
  69. **Problem**                                                                     
  70. Full screen Window or Seamless Windows not starting.  This                      
  71. problem can be verified by typing WIN from a Full Screen DOS                    
  72. session.  This will show a Fatal Error 0x401 error.                             
  73. **Solution**                                                                    
  74. This problem is caused by one of the drivers or sys files                       
  75. listed in the Windows SYSTEM.INI file not loading correctly.                    
  76. This could because the actual file is not present, or that                      
  77. the driver does not fully load when Windows starts up.  To                      
  78. correct this problem the user can try reinstalling WINOS2                       
  79. by doing a selective install of OS2.  Another more timely                       
  80. solution is to copy the SYSTEM.INI file in the WINOS2                           
  81. directory to a printer and verify that each of the drivers or                   
  82. system files actually exists.                                                   
  83. .                                                                               
  84. CLIPBOARD PROBLEMS                                                              
  85. .                                                                               
  86. **Problem**                                                                     
  87. The clipboard is extremely slow when running Windows.  MS Excel                 
  88. is exceeding slow when cutting or pasting to the clipboard.                     
  89. **Solution**                                                                    
  90. Most applications that copy information to the clipboard copy                   
  91. data in multiple formats.  In the case of Excel, 16 different                   
  92. formats.  When the Windows clipboard is public, the computer                    
  93. must do addtional conversion of data to the OS2 clipboard.  The                 
  94. solution to this is that if the customer can make the Windows                   
  95. clipboard private, the speed of cutting and pasting will be no                  
  96. different than that of normal Windows.  The only problem with                   
  97. this is that anything copied from the Windows session cannot be                 
  98. pasted to OS2 unless clipboarddata is exported and when trying                  
  99. to paste data copied from an OS2 session, another WINOS2 session                
  100. or a DOS Session, data must be imported.  The only way to make                  
  101. a WINOS2 seamless session private is to make a permanent change                 
  102. removing lines starting the clipboard from the WINOS2 SYSTEM.INI                
  103. file.  This is being worked on for a fix.                                       
  104. Remove !clipos2 from the 3 lines in the SYSTEM.INI..                            
  105. **Problem**                                                                     
  106. NLS (National Language Support) OS/2-2.0 version cannot use                     
  107. clipboard data when copying from PM or DOS and paste in Windows.                
  108. This problem has been verified in German and Swedish versions.                  
  109. **Solution**                                                                    
  110. There is no workaround at this time.  APAR# PJ04066.                            
  111. .                                                                               
  112. === DDE and OLE ===                                                             
  113. .                                                                               
  114. **DDE Problems**                                                                
  115. OLELIB.DLL and DDELIB.DLL dynamic libaries are not included with                
  116. OS/2-2.0.  Some applications require these DLLs to use                          
  117. OLE(Object linking and Embedding) or DDE(Dynamic Data Exchange).                
  118. **Solution**                                                                    
  119. Most applications using these DLLs include these DLLs on their                  
  120. installation disk.  These DLLs should be copied to the WINOS2                   
  121. directory.  These DLLs are included with Windows 3.1 and will                   
  122. work on WINOS2.                                                                 
  123. .                                                                               
  124. **Problem**                                                                     
  125. 4019 printer does not work correctly with Postscript 39                         
  126. Font Driver.                                                                    
  127. **Solution**                                                                    
  128. Use 17Font Postscript Driver.  APAR # PJ03796.                                  
  129. .                                                                               
  130. **Problem**                                                                     
  131. 4029 printer driver does not work.  "Cannot find 300.DRV" error                 
  132. message appears.                                                                
  133. **Solution**                                                                    
  134. Have the user delete the printer driver from the Windows Control                
  135. panel.  Then reinstall the driver from the Windows Control                      
  136. Panel.  This will correct the WIN.INI file with the printer                     
  137. driver information necessary to run correctly.  This will be                    
  138. fixed in a future release of OS/2-2.0, however close any calls                  
  139. with this problem.                                                              
  140.                                                                                 
  141. LOCAL FIX:                                                                      
  142.                                                                                 
  143.