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  1.                                                                                 
  2. PRINT SELECTION FOR APAR - II06145 92/07/14                                     
  3. APAR= II06145  SER=                            DD DOC                           
  4. WINAP INFO APAR - PRINTING, ATM, FONTS                                          
  5. ( OS2INFOAPAR OS2WINAP 2.0 R200 562107701 PRINT ATM FONTS)                      
  6. STAT= INTRAN       FESN5NFO000-000  CTID= II0000 ISEV= 4                        
  7. SB92/06/26  RC          CL          PD           SEV= 4                         
  8.                        PE=                       TYPE= I                        
  9. RCOMP= INFOPCLIB    PC LIB INFO ITE RREL= R001                                  
  10. FCOMP=                              PFREL= F     TREL= T                        
  11. ACTION=             SEC/INT=                     DUP/                           
  12. USPTF=              PDPTF=                       DUPS 0                         
  13. DW92/06/26  RT          SC          FT                                          
  14. RE          PT          UP          LP                                          
  15. PV          AP          EN          FL                                          
  16. LC92/07/07  RU92/06/26       MCEASPSA                                           
  17.                              CUST INST LVL/SU=                                  
  18. FAILING MODULE=              FAILING LVL/SU=                                    
  19. SYSROUTE OF:          RET APAR=             PS=                                 
  20. COMP OPER ENV=                                                                  
  21.                                                                                 
  22.                                                                                 
  23. SYSRES=      SYSIN=      SYSOUT=      CPU=             RE-IPL=                  
  24. OPTYPE=                 SPECIAL ACTIVITY=          REGRESSION=                  
  25. PRE-SCREEN NO.=          RSCP= RS000                                            
  26. ERROR DESCRIPTION:                                                              
  27. ============================================================                    
  28. WINOS2 General Printing Information                                             
  29. ============================================================                    
  30. .                                                                               
  31. In order to print using WIN-OS2 you need to install the                         
  32. WIN-OS2 3.0 printer driver for your printer.  The WIN-OS2                       
  33. 3.0 printer drivers included with OS/2 2.0 are the same                         
  34. drivers that originally shipped with Microsoft Windows 3.0.                     
  35. There are some Window 3.0 drivers that do not have an                           
  36. equivalent OS/2-2.0 printer driver and conversely, there are                    
  37. OS/2-2.0 printer drivers that do not have an equivalent                         
  38. Windows 3.0 driver.  Lack of features, lack of a specific                       
  39. printer driver or driver feature in WIN-OS2 is no different                     
  40. than that of DOS/WINDOWS.  If you have a WIN-OS2 printer                        
  41. driver without an equivalent OS/2 printer driver, use the                       
  42. IBMNULL OS/2 printer driver for that port.  The OS/2-2.0                        
  43. printer driver will have no effect on printing from WIN-OS2.                    
  44. A list of supported printers for WIN-OS2 and OS/2 is on the                     
  45. OS/2 Driver Disk 1 in the files PRDEV.LST and PRDESC.LST.                       
  46. If you need to print using LPT3 or LPT4 via a redirected                        
  47. network printer, you must add LPT3.OS2 and LPT4.OS2 to the                      
  48. WIN.INI file underneath LPT2.OS2.  The WIN.INI file is in                       
  49. the  OS2 MDOS WIN-OS2                                                           
  50. .                                                                               
  51. General Problems and Solutions                                                  
  52. ==============================                                                  
  53. .                                                                               
  54. Problem: OS/2 did not install an WIN-OS2 printer driver.                        
  55. .                                                                               
  56. Answer:  Try to install the printer driver yourself using                       
  57.          WIN-OS2 Control Panel.  If no printer driver exists                    
  58.          for your printer, look at your printer manual for                      
  59.          another printer that your printer can emulate and                      
  60.          try to install that printer driver Even though some                    
  61.          printers say they can emulate other printers, this                     
  62.          is not always 100% true.  Call the printer                             
  63.          manufacturer and ask if they have printer drivers                      
  64.          available or to ask what printer driver to use.                        
  65. .                                                                               
  66. Problem: There is no equivalent OS/2 driver for my printer.                     
  67. .                                                                               
  68. Answer:  There may be a WIN-OS2 printer driver, even though                     
  69.          there is not a OS/2 printer driver.  Use the OS/2                      
  70.          2.0 IBMNULL printer driver if this is the case.                        
  71. .                                                                               
  72. Problem: I had a printer driver that worked with my computer                    
  73.          under DOS/WINDOWS, but I am having printer problems                    
  74.          with WIN-OS2.                                                          
  75. .                                                                               
  76. Answer:  You may have received a more updated driver from                       
  77.          the printer manufacturer or other sources.  As long                    
  78.          as the printer driver is Windows 3.0 compatible, it                    
  79.          will work the same under WIN-OS2.  Find the driver                     
  80.          you used with DOS/WINDOWS and install it for                           
  81.          WIN-OS2.                                                               
  82. .                                                                               
  83. Problem: My WIN-OS2 printer driver does not include all                         
  84.          features that the IBM OS/2-2.0 printer drivers                         
  85.          have. This can include multiple bins, form                             
  86.          selection, and other features.                                         
  87. .                                                                               
  88. Answer:  These are the same printer drivers provided with                       
  89.          DOS/WINDOWS.  IBM does not plan to offer Windows                       
  90.          printers drivers with capabilities different from                      
  91.          the DOS/WINDOWS feature set.                                           
  92. .                                                                               
  93. Problem: Printing is slow from WIN-OS2.                                         
  94. .                                                                               
  95. Answer:  This depends on printer, memory available, etc.                        
  96.          This is not a defect, but a hardware or software                       
  97.          configuration problem.  Try disabling the Windows                      
  98.          Spooler if it is enabled.  WIN-OS2 should actually                     
  99.          print faster than DOS/WINDOWS if your system is                        
  100.          properly configured.                                                   
  101. .                                                                               
  102. WIN-OS2 ATM Problems and Answers                                                
  103. ===============================                                                 
  104. .                                                                               
  105. Problem: Windows applications do not show ATM Fonts.                            
  106. .                                                                               
  107. Answer:  From a full screen WIN-OS2 Session, go to the                          
  108.          WIN-OS2-MAIN folder and select the ATM Icon.  Then                     
  109.          install the ATM fonts using the last OS/2 Driver                       
  110.          Disk.  (Driver Disk 5 on 3-1/2" disks).                                
  111. .                                                                               
  112. Problem: Can I use the same ATM fonts for both OS2 and                          
  113.          WIN-OS2.                                                               
  114. .                                                                               
  115. Answer:  You can install the same set of ATM fonts for both                     
  116.          OS2 and WIN-OS2.  However, the ATM Font                                
  117.          installation programs work differently and will                        
  118.          create two different sets of font files with                           
  119.          different extensions.  Therefore, there is no way                      
  120.          to save disk space by actually sharing the actual                      
  121.          font files.                                                            
  122. .                                                                               
  123. Problem: The fonts I see on the screen do not exactly match                     
  124.          the fonts being printed.                                               
  125. .                                                                               
  126. Answer:  IBM ATM fonts metrics were specifically provided                       
  127.          for OS2 so that they could also be used in                             
  128.          international settings.  Some of the font metrics                      
  129.          for certain fonts ,Zaph-Dingbats among others, do                      
  130.          not always match the font metrics provided as                          
  131.          printer device fonts on some postscript printers.                      
  132.          Either install a set of ATM Fonts that match your                      
  133.          printer fonts, or turn off "USE DEVICE FONTS" in                       
  134.          the ATM control panel in the WIN-OS2_MAIN folder.                      
  135. .                                                                               
  136. WIN-OS2 Printer Specific Problems and Answers                                   
  137. ============================================                                    
  138. .                                                                               
  139. Printer: IBM 4019/4029                                                          
  140. .                                                                               
  141.          Windows shows "Can't find 300.DRV/600.DRV" error                       
  142.          message.  This error can occur when trying to                          
  143.          print, to preview, copying to the clipboard in MS                      
  144.          Excel and other places.  Solution:  Using the                          
  145.          WIN-OS2 Control Panel, delete the printer and                          
  146.          reinstall it.  APAR# PJ03858.                                          
  147. .                                                                               
  148.          Cannot print correctly using Postscript 39 Font                        
  149.          Driver. Use 17 Font Driver.  APAR# PJ03796                             
  150. .                                                                               
  151. Printer: Panasonic P4420/50.                                                    
  152. .                                                                               
  153.          Cannot select A4 cassette, device defaults to bin                      
  154.          option.  No workaround.  APAR# PJ03789.                                
  155. .                                                                               
  156. Printer: Postscript Printers.                                                   
  157. .                                                                               
  158.          Apple Laserwriter.  Any use of Dashed lines cause                      
  159.          all lines to be dashed.  DOS/Windows 3.0 driver had                    
  160.          same problem.  Do dashed line prior to doing solid                     
  161.          lines.  (Works for Windows Problem).                                   
  162. .                                                                               
  163.          IBM 4019/4029.  Cannot print correctly using                           
  164.          Postscript 39 Font driver.  Use 17 Font driver.                        
  165. .                                                                               
  166. Printer: Epson Printers                                                         
  167. .                                                                               
  168.          Printer driver doesn't give option for intelligent                     
  169.          forms feeds or disabling form feeds.  Try a                            
  170.          different driver. APAR PJ03858.                                        
  171. LOCAL FIX:                                                                      
  172.                                                                                 
  173.