[GENERAL LETTER OF APOLOGY] General rules: * Thank writer for taking the time to notify you of his or her concerns * Apologize for the inconvenience or dissatisfaction. * Explain your responsibility/lack of responsibility for the situation * Whether you are at fault or not, offer some small token to ease the inconvenience, if at all possible«PG» COMPANY ADDRESS CITY, STATE ZIP Date NameAddressCity, State Zip Dear , Thank you for your recent letter pointing out [theproblem]. It is our policy to make sure all our customersare satisfied ones, so it is helpful to have a chance torespond to your useful criticism. We are sorry this situation has inconvenienced you.We are exploring solutions to the problem and will makeevery effort to improve in the area you suggested. Sincerely, NameTitle
