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- 141
- General Office Clerks
-
- (D.O.T. 209.362-030, .562-010; 219.362-010, -022, -026;
- 243.362-014; 245.362-014, .367-010, -014, -018; 249.367-010, -014;
- 375.362-010)
-
- Nature of the Work
-
- The duties of general office clerks are too varied and diverse for
- them to be classified in any specific administrative support
- occupation. Rather than specialize in a single primary task,
- general office clerks have duties that are as diverse as the needs
- of the employer. Some days may be spent filing or typing; others
- may be spent entering data at a computer terminal. They also may
- operate photocopiers, fax machines, or other office equipment;
- prepare mailings; proofread copy; and answer telephones and deliver
- messages.
-
- A general office clerk in a doctor's office may not perform the same
- tasks as a clerk in a large financial institution or in the office
- of an auto parts wholesaler. Although they all may sort checks,
- keep payroll records, take inventory, or access information, they
- also may perform duties specific to their employer like organizing
- medications, making transparencies for a presentation, or filling
- orders received by fax machine.
-
- Duties also vary by level of experience. Inexperienced employees
- may transcribe data, operate calculators, or record inquiries while
- more experienced workers may handle greater responsibilities. They
- might maintain financial or other records, verify statistical
- reports for accuracy and completeness, handle and adjust customer
- complaints, take inventory of equipment and supplies, answer
- questions on departmental services and functions, and help prepare
- budgetary requests. Senior general office clerks may be expected to
- oversee and direct the work of lower level clerks.
-
- General office clerks have a variety of skills, enabling them to
- work in almost any office setting.
-
- Working Conditions
-
- For the most part, working conditions for general office clerks are
- the same as those for other office employees in the same company.
- Those on a full-time schedule usually work a standard 40-hour week.
- Some may work shifts or overtime during busy periods and 1 in 4
- works part time. In addition, many general office clerks work as
- temporaries.
-
- Employment
-
- General office clerks held about 2,688,000 jobs in 1992. They work
- in every sector of the economy. Most general office clerks are
- employed in relatively small businesses, with over 50 percent
- working in the services or wholesale and retail trade industries.
-
- Training, Other Qualifications, and Advancement
-
- Many general office clerk jobs are entry level and do not require
- office or business experience. Employers usually require a high
- school diploma, and some require typing, word processing, and other
- general office skills. In addition, basic computer skills are
- becoming increasingly important.
-
- Training for this occupation is available in business education
- programs offered in high schools, community and junior colleges, and
- postsecondary vocational schools. Courses in keyboarding,
- microcomputer applications, and office practices are particularly
- helpful.
-
- General office clerks usually work with others. Therefore, they
- should be cooperative and able to work as part of a team. They must
- also be willing to change to meet the unexpected requirements of the
- job.
-
- General office clerks who exhibit strong communication,
- interpersonal, and analytical skills may be promoted to supervisory
- positions. Others move into different clerical jobs, such as
- receptionist, typist, or secretary. Advancement to professional
- occupations in the establishment usually requires more formal
- education like a college degree.
-
- Job Outlook
-
- Opportunities for persons interested in becoming general office
- clerks should be quite favorable. The large size and high turnover
- of this occupation should produce a significant number of job
- openings. Jobseekers who have typing and other secretarial skills,
- basic computer skills, and knowledge of office machine operation
- such as fax machines and copiers should have the best opportunities.
- General office clerks should find many opportunities for part-time
- or temporary work, especially during peak business periods.
-
- Because they are so versatile, general office clerks find work in
- virtually every kind of industry. Therefore, employment is not
- dependent on the fortunes of any single sector of the economy.
- Similarly, because they perform a wide variety of office duties
- using many types of equipment, their employment is not necessarily
- dependent on any particular technological development.
-
- Employment of general office clerks is expected to grow about as
- fast as the average for all occupations through the year 2005 as
- more small businesses place a single office worker frequently a
- general office clerk in charge of all clerical work.
-
- Earnings
-
- Median annual earnings of full-time general office clerks were about
- $18,500 in 1992; the middle 50 percent earned between $14,300 and
- $24,100 annually. Ten percent earned less than $11,400, and 10
- percent more than $29,500.
-
- According to a survey of workplaces in 160 metropolitan areas,
- beginning general office clerks had median annual earnings of
- $12,700 in 1992, with the middle half earning about $11,400 to
- $14,600 a year. The most experienced general office clerks had
- median annual earnings of about $23,800, with the middle half
- earning between about $20,800 and $26,900 a year.
-
- General office clerks' salaries vary by industry. They tend to be
- highest in public utilities and mining and lowest in construction
- and finance, insurance, and real estate.
-
- In 1993, the Federal Government paid general office clerks a
- starting salary of between $13,382 and $16,393 a year, depending on
- education and experience. In 1993, general office clerks in the
- Federal Government earned an average annual salary of $22,791.
-
- Related Occupations
-
- General office clerk is usual,ly an entry-level office job.
- Entry-level jobs in other settings include cashier, medical
- assistant, teacher aide, and food and beverage service worker.
-
- Sources of Additional Information
-
- State employment service offices and agencies that specialize in
- placing administrative support personnel can provide information
- about job openings for general office clerks.
-
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