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  1.                                                                                 
  2. PRINT SELECTION FOR APAR - II06260 93/04/27                                     
  3.            PIN INFO-PC-LIB-091 II06260-IN-INCORROUT                             
  4. F   -     -     -                                                               
  5. SYSTEM HANGS ON 8590/95 W/IMAGE ADAPTER/A WITH OS/2 2.0 AND                     
  6. ES/1 COMMUNICATIONS MANAGER                                                     
  7. END OF ABSTRACT   FESN5NFO000-000                                               
  8. REPORTED RELEASE    R001                                                        
  9. ERROR DESCRIPTION:                                                              
  10. +-------------------------------------------------------------+                 
  11. |II06260                                                      |                 
  12. |                                                             |                 
  13. |          COMMUNICATIONS MANAGER INFORMATION APAR            |                 
  14. |                                                             |                 
  15. |         SYSTEM HANGS ON 8590/95 W/IMAGE ADAPTER/A           |                 
  16. |       WITH OS/2 2.0 AND ES/1 COMMUNICATIONS MANAGER         |                 
  17. |                                                             |                 
  18. |LAST UPDATE:  12/17/92                          BY: RHB      |                 
  19. |                                                             |                 
  20. |PURPOSE:  THIS INFORMATION APAR DISCUSSES                    |                 
  21. |          SYSTEM HANGS ON 8590/95 W/IMAGE ADAPTER/A          |                 
  22. |          WITH OS/2 2.0 AND ES/1 COMMUNICATIONS MANAGER      |                 
  23. |                                                             |                 
  24. +-------------------------------------------------------------+                 
  25. |                                                                               
  26. |  REFERENCES:                                                                  
  27. |          THE CONTENTS OF THIS APAR ALSO EXISTS IN                             
  28. |          HONE FLASH NUMBER 2153                                               
  29. |                                                                               
  30. |                                                                               
  31. |                                                                               
  32. +-------------------------------------------------------------+                 
  33. | SYMPTOMS:                                                   |                 
  34. +-------------------------------------------------------------+                 
  35. |                                                                               
  36. |                                                                               
  37. |A SYSTEM HANG CONDITION MAY OCCUR IN ANY MODEL 8590 OR 8595                    
  38. |WHEN INSTALLING AN IMAGE ADAPTER/A CARD IN A SYSTEM RUNNING                    
  39. |OS/2 2.0 WITH EXTENDED SERVICES (ES) OR LAN SERVER (LS).                       
  40. |                                                                               
  41. |THE SYSTEM HANG MAY ALSO OCCUR IF THE CUSTOMER IS INSTALLING                   
  42. |ES OR LS IN A SYSTEM CURRENTLY RUNNING OS/2 2.0 AND USING                      
  43. |AN IMAGE ADAPTER/A.                                                            
  44. |                                                                               
  45. |THE HANG CONDITION WOULD APPEAR AS A BLANK DISPLAY WITH THE                    
  46. |CURSOR BLINKING IN THE UPPER LEFT CORNER. THE DISKETTE DRIVE                   
  47. |AND HARDFILE LIGHTS WOULD BE OFF.                                              
  48. |                                                                               
  49. |THE CURRENT IMAGE ADAPTER/A FRU P/N06G8223 AND BELOW ARE                       
  50. |AFFECTED REGARDLESS OF THE AMOUNT OF VIDEO MEMORY INSTALLED                    
  51. |ON THE IMAGE ADAPTER/A CARD.  IMAGE ADAPTER/A OPTION DISKETTE                  
  52. |VERSION 1.03 AND BELOW ARE AFFECTED.  IMAGE ADAPTER/A DEVICE                   
  53. |DRIVER DISKETTE'S VERSION 1.04 AND BELOW ARE ALSO AFFECTED.                    
  54. |                                                                               
  55. |THE SYSTEM HANG IS CAUSED BY THE MISPLACEMENT OF COMMANDS IN                   
  56. |THE CONFIG.SYS FILE DURING INSTALLATION OF EITHER THE IMAGE                    
  57. |ADAPTER/A, ES OR LS.                                                           
  58. |                                                                               
  59. +-------------------------------------------------------------+                 
  60. | SOLUTION:                                                   |                 
  61. +-------------------------------------------------------------+                 
  62. |                                                                               
  63. |TO PREVENT THE SYSTEM HANG FROM OCCURRING, THE CUSTOMER OR                     
  64. |APPROPRIATE PERSON RESPONSIBLE FOR THE SOFTWARE SHOULD                         
  65. |FOLLOW THESE STEPS LISTED FOR THE APPLICABLE CASES BELOW:                      
  66. |                                                                               
  67. +-------------------------------------------------------------+                 
  68. |CASE #1 - OS/2 2.0 BASE IS ALREADY INSTALLED AND THE IMAGE   |                 
  69. |          ADAPTER/A AND ES OR LS WILL BE INSTALLED.          |                 
  70. +-------------------------------------------------------------+                 
  71. |                                                                               
  72. |1) INSTALL ES OR LS AS INSTRUCTED BY THE DOCUMENTATION THAT                    
  73. |   ACCOMPANIES THE PRODUCT.                                                    
  74. |                                                                               
  75. |2) INSTALL THE IMAGE ADAPTER/A ACCORDING TO THE INSTRUCTIONS                   
  76. |   CONTAINED WITH THAT OPTION.  WHEN OS/2 PROMPTS THE                          
  77. |   USER TO "REBOOT THE SYSTEM FOR THE CHANGES TO TAKE EFFECT",                 
  78. |   DO NOT REBOOT.                                                              
  79. |                                                                               
  80. |3) RETURN TO THE OS/2 DESKTOP AND USING THE SYSTEM EDITOR                      
  81. |   (E.EXE), EDIT THE CONFIG.SYS FILE LOCATED IN THE ROOT                       
  82. |   DIRECTORY AS FOLLOWS:                                                       
  83. |                                                                               
  84. |   A. MOVE THE LINE:  "DEVICE=C: OS2 XGARINGO.SYS"  BELOW THE                  
  85. |      LINE THAT READS:  "FILES=XX  (WHERE XX=20, 30 OR ETC.)                   
  86. |                                                                               
  87. |4) SAVE THE CONFIG.SYS FILE AND EXIT THE EDITOR.                               
  88. |                                                                               
  89. |5) RETURN TO THE DESKTOP AND PERFORM AN ORDERLY SHUTDOWN OF                    
  90. |   OS/2.  THE SYSTEM CAN NOW BE REBOOTED.                                      
  91. |                                                                               
  92. |                                                                               
  93. +-------------------------------------------------------------+                 
  94. |CASE #2 - OS/2 2.0 BASE AND THE IMAGE ADAPTER/A ARE ALREADY  |                 
  95. |          INSTALLED AND ES OR LS WILL BE ADDED.              |                 
  96. +-------------------------------------------------------------+                 
  97. |                                                                               
  98. |1) INSTALL ES OR LS AS INSTRUCTED BY THE DOCUMENTATION THAT                    
  99. |   ACCOMPANIES THE PRODUCT.                                                    
  100. |                                                                               
  101. |2) WHEN INSTRUCTED TO SHUTDOWN AND REBOOT THE SYSTEM FOR THE                   
  102. |   CHANGES TO TAKE EFFECT, RETURN TO "DESKTOP" AND EDIT THE                    
  103. |   CONFIG.SYS AS STATED IN STEPS 3 THRU 5 OF CASE #1 ABOVE.                    
  104. |                                                                               
  105. +-------------------------------------------------------------+                 
  106. |CASE #3 - OS/2 2.0 BASE AND ES OR LS IS ALREADY INSTALLED    |                 
  107. |          AND THE IMAGE ADAPTER/A IS TO BE INSTALLED.        |                 
  108. +-------------------------------------------------------------+                 
  109. |                                                                               
  110. |1) INSTALL THE IMAGE ADAPTER/A AS INSTRUCTED BY THE                            
  111. |   DOCUMENTATION THAT ACCOMPANIES THE OPTION.                                  
  112. |                                                                               
  113. |2) WHEN INSTRUCTED TO SHUTDOWN AND REBOOT THE SYSTEM FOR THE                   
  114. |   CHANGES TO TAKE EFFECT, RETURN TO "DESKTOP" AND EDIT THE                    
  115. |   CONFIG.SYS AS STATED IN STEPS 3 THRU 5 OF CASE #1 ABOVE.                    
  116. |                                                                               
  117. +-------------------------------------------------------------+                 
  118. |CASE #4 - TO CORRECT THE PROBLEM AFTER A HANG CONDITION HAS  |                 
  119. |          BEEN ENCOUNTERED.                                  |                 
  120. +-------------------------------------------------------------+                 
  121. |                                                                               
  122. |1) INSERT THE OS/2 2.0 INSTALLATION DISKETTE PROVIDED WITH THE                 
  123. |   OS/2 2.0 PRODUCT AND REBOOT THE SYSTEM.  WHEN INSTRUCTED,                   
  124. |   INSERT DISKETTE 1 INTO DRIVE A:.                                            
  125. |                                                                               
  126. |2) AT THE "WELCOME TO OS/2" INSTALLATION SCREEN ON DISKETTE #1,                
  127. |   PRESS ESCAPE TO EXIT TO THE A: PROMPT.                                      
  128. |                                                                               
  129. |3) CHANGE TO THE DRIVE PROMPT THAT OS/2 2.0 HAS BEEN INSTALLED                 
  130. |   (C:).  ISSUE THE FOLLOWING COMMANDS THAT WILL REPLACE THE                   
  131. |   CONFIG.SYS FILE IN THE ROOT DIRECTORY WITH A BASE CONFIG.SYS                
  132. |   FILE THAT WILL ALLOW OS/2 TO REBOOT.                                        
  133. |                                                                               
  134. |           A. RENAME CONFIG.SYS CONFIG.OLD                                     
  135. |           B. CD OS2 INSTALL                                                   
  136. |           C. COPY CONFIG.SYS C:                                               
  137. |                                                                               
  138. |4) REBOOT OS/2 2.0 FROM THE HARDFILE.                                          
  139. |                                                                               
  140. |5) WHEN THE SYSTEM HAS COMPLETED THE IPL OF OS/2 2.0,                          
  141. |   EXIT TO AN OS/2 FULL SCREEN OR WINDOW AND ERASE THE                         
  142. |   CONFIG.SYS FILE THAT WAS COPIED TO THE ROOT                                 
  143. |   DIRECTORY.  RENAME CONFIG.OLD TO CONFIG.SYS.                                
  144. |                                                                               
  145. |6) USE THE OS/2 2.O SYSTEM EDITOR TO EDIT THE                                  
  146. |   CONFIG.SYS FILE AS DETAILED IN STEPS 3                                      
  147. |   THROUGH 5 IN CASE #1 ABOVE.                                                 
  148. |                                                                               
  149. +-------------------------------------------------------------+                 
  150. |OTHERWISE:                                                                     
  151. +-------------------------------------------------------------+                 
  152. |                                                                               
  153. |IF THE SYSTEM HANG PERSISTS, VERIFY THAT THE                                   
  154. |ABOVE INSTRUCTIONS HAVE BEEN FOLLOWED AND UTILIZE NORMAL                       
  155. |PROBLEM DETERMINATION PROCEDURES IF NECESSARY.                                 
  156. |                                                                               
  157. |THIS PROBLEM WILL BE RESOLVED IN FUTURE RELEASES OF THE IMAGE                  
  158. |ADAPTER/A DEVICE DRIVERS.                                                      
  159. |                                                                               
  160. +-------------------------------------------------------------+                 
  161. |KEYWORDS: CMINFO 562121301 R100 CM                           |                 
  162. |          8590 8585 IMAGE ADAPTER ADAPTER/A APDAPTERA A      |                 
  163. |          IA A IA/A                                          |                 
  164. |          SYSTEM SYSTEMS HANGS HANG WAIT STOP STOPPED        |                 
  165. |                                                             |                 
  166. +-------------------------------------------------------------+                 
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  186.                                                                                 
  187. COMMENTS:                                                                       
  188. SEE INFORMATION ABOVE.                                                          
  189. CIRCUMVENTION:                                                                  
  190. REPINNED RP92/08/14 'PIN' RHB/RALFS                                             
  191. 92/12/17,UNKNOWN                                                                
  192. REPINNED 92/12/17 RALFS/RHB                                                     
  193.