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+--------------------------------------------------------+
| SSWC - Bell Research Report (Vol III) |
|--------------------------------------------------------|
| Phile #10 of P/HUN Magazine Issue #5 |
+--------------------------------------------------------+
All research gathered, tested and mastered by the original
members of SSWC:
Chance - The Technician - Cellular Phantom
After the large response we have received after writing our
first two Bell Research report documents, we have chosen to
continue our discussions on the ever intriguing Bell System
and its many fascinating departments. Note that the
information in this file is subject to change. However, we
will try to keep you updated as much as possible.
In our in depth research and social engineering practices of the
Bell System, we have discovered an important plan which frameworkers
and switch technicians must follow. This plan is known as the Frame
Force Management Plan (FFMP), which is a guide to obtain maximum
benift from the performance of frameworkers. (In other words this
plan is used so the Bell System can make sure there frameworkers
don't drop the ball). This plan may be used in either a centralized
frame environment or a local a local wire center. It provides
techniques for the manager to use in estimating the work load (demand
and programmable frame work) and matching the available frame
personnel to the expected work. The plan also provides information
for the manager to analyze and evaluate the results of these
techniques. In essence, the plan aids supervision in ensuring that:
* Work is available to ensure adequate load exists for the
available time.
* Adequte personnel is available to complete necessary work.
* Work is assigned in a correct sequence to minimize impact on
other personnel.
* Completed work is evaluated to ensure its efficiency and quality.
* Work and personnel are scheduled to meet due date commitments.
Note: The records, reports and status information for this plan
may be administered in the local distributing frame
enviornment, a Frame Control Center (FCC) or a Frame Work
Station (FWS) in a Switching Control Center (SCC).
This plan provides frame managers with suggested procedures to
develope forcasts or estimates of future work volumes. With this
knowledge, the manager should be able to accomplish the following:
* Meet subscriber demands.
* Program company-generated work.
* Ensure that all employees are assigned productively.
To avoid possbile misunderstanding, the following definitions are
provided.
Distributing Frame: Main Distributing Frame (MDF), Intermediate
Distributing Frame (IDF), Line Distributing
Frame (LDF), Trunk Distributing Frame (TDF),
No. Group, Translator, Block Relay,
No. Network (Automatic Number Identification)
[ANI] and any other frame performaing
functions related to work covered by this
plan.
Frame Control Center: An administrative center that performs
pricing, packaging, force loading, tracking,
and force administration for centralized
frame operations.
Frame Work Station: A work station that is responsible for the
functions of the FCC on a smaller scale. It
is located in an SCC.
Programmable Work: Programmable work requests consist of the same
work requests that are included in demand
work. The difference is that the programmable
work requests are received before the due date
in time to schedule thier completion. Examples
of programmable work are:
* Service Orders
* Trunk Orders
* Special Service Orders
* Verifications
* Cable Transfers
* Routine maintenance
* Line Equiptment Transfers
* Service Observing (Remote
Observation[REMOB])
In a Cosmos environment, the following activites should be
conducted to ensure data base accuracy:
* Prompt and accurate frame service order completion
notifications.
* Use of the order status procedures for notifying the Loop
Assignment Center (LAC) and other control centers of
discrepancies and pending order status encountered that
contradict the Cosmos frame work order or prevent frame
order completing.
The average service order for an MDF consists of two basic
operations: (1) the jumper on the Main Distributing Frame (MDF),
and (2) the cross-connections for the telephone number, billing,
and line equipment. (Modular and Common System Main Interconnecting
Frame [COSMIC]) systems' types of cross-connects. COSMIC; developed
by AT&T.
Next we will discuss how Cosmos is used in aiding Frameworkers
and Frame Technicians.
The Computer System for Main Frame Operations (COSMOS) is a
mechanized record and assignment system designed to maintain
accurate records of Main Distributing Frame (MDF) facilities and
efficiently administer desired assignment of exchange facilities.
Cosmos maintains a record of all line equiptment, exchange cable
pairs, and telephone numbers served by the wire center.
Cosmos is a very useful tool in administering frame work in a
central office. It allows increased productivity and gives the
frame supervisor much greater visibility of the projected work
load. However, Cosmos will not automatically create order out of
chaos.
The purpose of Cosmos is to assign the shortest possible MDF
jumper connection between CO line equiptment and the cable pair
serving the customer.
With the Dedicated Inside Plant (DIP) administration, Cosmos aids
in reusing as many spare jumpers as possible. When a D-Order (dis-
connect order) is processed, the possibility of reusing the existing
jumper on a new connect service order is considered. Re-using a
jumper eliminates extra work and reduces the possibility of wiring
errors.
Frame work is performed from the Cosmos output whether the order
is a service order or work order. When a service order cannot be
worked, the frame workers should establish a jepordy report in
Cosmos. Enough information must be provided so that the LAC can
take appropriate action, without having to call the frame.
Because Cosmos will only print out orders due on the date
requested, and because an inquiry can be made on any pending orders
in Cosmos by order number, it is not necessary to file orders
by due date or by order number. However, it is necessary to be able
to find orders that have been modified, cancelled, or changed.
Next we will briefly discuss the Cosmos orders filing system,
which can be divided into two parts: (1) pending orders, and
(2) Main Distributing Frame (MDF) completed orders. In each section
the orders will be filed by exchange code. Circuits without a
telephone number are filed in a separate "private line bin"
*(however, we regret that we have not fully understood and research
this section of the filing system, due to its uncommon use). The
service orders in the pending section are those which for one
reason or another, cannot be worked at present. These include orders
that have had the due dates advanced or that require the installers
go-ahead. A separate file area is kept for orders in jepordy.
When an order is MDF-complete, it is placed in the complete order
section. Work orders such as (cable pairs transfers, line equiptment
transfers) should be filed in the pending order section by order
number. In the completed section, work orders should be filed
by telephone exchange and remaining telephone number, along with
service orders. Orders in the complete section are only retained
for a few weeks only. Usually after a two week period those
completed orders are removed.
The responsibility of the frame with Cosmos is to enter the
status of all work orders into the system. The frame also shares
the responibility for reporting data base validity, and is
responsible for reporting any data base errors to the originator
of the order as well as performing periodic verifications of the
data base, to insure proper functioning of the data base.
We will now briefly discuss the Cosmos Frame Work Management (FWM)
module. The Cosmos FWM supports a Frame Control Center (FCC), a
Switching Control Center (SCC), or a traditional wire center location
by mechanizing the clerical effort involved in sorting, pricing, and
packaging Plain Old Telephone Service (POTS) frame work orders. The
module automatically developes work packages, either by due date,
order type, frame location, switching type or in any combination
which meets assignment requirements.
We would like to thank the following organizations and thier members
for being truly innovative hackers:
EVERYONE IN THE TIS CLUB, EVERYONE AT 2600 MAGAZINE, DPAK AND
SUPERNIGGER, PHORTUNE 500, THE BAD BOYS, THE TECHNICIAN WOULD LIKE
SAY, "HELLO TO RED KNIGHT, MY BOY TONY FROM THE SWITCHING CONTROL
CENTER, AND KEY PULSE - A REALLY INNOVATIVE GUY!". CELLULAR PHANTOM
WOULD LIKE TO SAY, "THIS FILE IS DEDICATED TO: THE GIRL WITH THE
LITTLE RED SHOES, SHE LIKES TO PARTY, SHE LIKES TO BOOZE, SHE LOST
HER CHERRY BUT THATS NO SIN, SHE STILL GOT THE BOX THE CHERRY CAME
IN". HELLO TO BRADLY IN OHIO, SUB ZERO, AND ALL MY BOYS BACK AT
CUYAHOGA HILLS BOYS SCHOOL (JAIL IS A FUCKED UP PLACE ISN'T IT?).
* SSWC: The leader of Innovative hacking!
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