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- ==Phrack Inc.==
-
- Volume Three, Issue Thirty-Four, File 10 of 11
-
- PWN PWN PWN PWN PWN PWN PWN PWN PWN PWN PWN PWN PWN
- PWN PWN
- PWN Phrack World News PWN
- PWN PWN
- PWN Issue XXXIV / Part One PWN
- PWN PWN
- PWN Compiled by Dispater PWN
- PWN PWN
- PWN PWN PWN PWN PWN PWN PWN PWN PWN PWN PWN PWN PWN
-
-
- What We Have Got Here Today is Failure to Communicate
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- Editors Comment: Dispater
-
- With hundreds, maybe thousands of lives at stake, three airports in New
- York had to shut down due to a long distance carrier failing. It is absolutely
- amazing how irresponsible these services were to rely on only on form of
- communication. Where was the back up system? This incident might not have
- happened it they would have had an alternative carrier or something as simple
- as two way radios.
-
- Many people are running around these days screaming about how
- irresponsible AT&T was. The real problem lyes with people in our society
- failing to take the time to learn fundamental aspects of the common technology.
-
- It is also a shame that the people "in control" were incapable of using
- something as simple as a "port" to dial through another extender. This
- is the kind of thing that happens when people choose to isolate themselves
- from the technological society we have today.
-
- What follows is a compilation of several articles dealing with AT&T long
- distance carrier failures.
-
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
-
- Thank You for abUsing AT&T October 18, 1991
- ~~~~~~~~~~~~~~~~~~~~~~~~~~
- by Kimberly Hayes Taylor and Steve Marshall (USA Today "Phone Failure Stalls
- Air Traffic Disruption in N.Y. Felt Nationwide")
-
- Air traffic in and out of New York City resumed late Tuesday after a
- phone-service failure virtually shut down three airports for almost four
- hours. Hundreds of flights coast to coast were delayed or canceled when
- controllers at John F. Kennedy, La Guardia and Newark (New Jersey) airports
- lost the link that allows communication among themselves or with other U.S.
- airports. Communications between pilots and air-traffic controllers travel
- over telephone lines to ground-based radio equipment. AT&T spokesman Herb
- Linnen blamed an internal power failure in a long-distance switching office
- in Manhattan. Hours after the 4:50 PM EDT failure, 40 planes loaded with
- passengers were sitting on the runway at Kennedy, 35 at Newark, 30 at La
- Guardia. "During the height of the thing, at least 300 aircraft were delayed
- at metropolitan airports," said Bob Fulton, a spokesperson for the Federal
- Aviation Administration. Included: flights taking off "from California to
- Florida" and headed for New York, said FAA's Fred Farrar. Farrar said planes
- had to be grounded for safety. Without telephone communication, they would
- "fly willy-nilly." Among diverted flights: a British Airways supersonic
- Concorde from London, which landed at Bradley airport outside Hartford, Conn.
- Passenger reaction: at Washington's National Airport, Dominique Becoeur of
- Paris was "reading, drinking, and thinking" while waiting for a flight to New
- York. At La Guardia, Ernie Baugh, of Chattanooga, Tenn., said, "I think I
- will go and have another beer." Flights were reported resuming by 9 p.m.
- EDT. Linnen said AT&T was busy Tuesday night restoring long-distance service
- in and out of New York City, which had been interrupted. Some international
- service also had been affected.
-
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
-
- AT&T's Hang Ups October 19, 1991
- ~~~~~~~~~~~~~~~
- By John Schneidawind (USA Today - "The Big Hang-Up Phone Crash Grounds
- Airplanes, Raises Anger")
-
- The Federal Administration Aviation has some good news for travelers who
- were stranded at airports, or delayed for hours, the past two days by the New
- York City telephone outage. If a similar phone disaster strikes next month,
- hardly any fliers will know the difference. That's because AT&T is close to
- completing installation of a network of microwave dishes that will
- supplement, if not replace, the phone lines AT&T uses to relay calls between
- air-traffic controllers in different cities. Tuesday evening, flights in and
- out of some of the nation's busiest airports - Kennedy, La Guardia, and
- Newark, N.J. - were grounded because FAA controllers couldn't communicate
- with one another. For much of the 1980's, land-based fiber optic lines have
- been slowly replacing microwave phone dishes phone companies long have used
- to transmit telephone calls. That's because fiber-optic wires were thought
- to provide clearer calls than microwave technology. Now, it's becoming
- apparent that sending some or most telephone calls via wireless microwave
- might ease the burden handled by fiber-optic cables. In addition, a
- microwave call could be transmitted point-to-point, bypassing an inoperative
- switching center when a breakdown or catastrophe occurs.
-
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
-
- Computer Maker Says Tiny Software Flaw Caused Phone Disruptions
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- by Edmund L Andrews (New York Times)
-
- WASHINGTON -- A manufacturer of telephone call-routing computers
- said that a defect in three or four lines of computer code, rather than a
- hacker or a computer "virus," appeared to be the culprit behind a mysterious
- spate of breakdowns that disrupted local telephone service for 10 million
- customers around the country in late June and early this month.
-
- In congressional testimony Tuesday, an official of the manufacturer, DSC
- Communications of Plano, Texas, said all the problems had been traced to recent
- upgrades in its software, which had not been thoroughly tested for hidden
- "bugs."
- Although the telephone companies that experienced failures were using
- slightly different versions of the software, the company said, each version was
- infected with the flaw. "Our equipment was without question a major
- contributor to the disruptions," Frank Perpiglia, DSC's vice president for
- technology and product development, told the House telecommunications
- subcommittee. "We must be forthright in accepting responsibility for
- failure."
-
- Officials at both DSC and the regional Bell companies said they could
- not entirely rule out the possibility of sabotage, but said the evidence points
- strongly to unintentional errors. The flaws caused the computers to send a
- flood of erroneous messages when the computer encountered routine maintenance
- problems.
-
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
-
- TELEPHONE TECHNOLOGY QUESTIONED AFTER FAILURES
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- by Edmund L. Andrew (New York Times)
-
- WASHINGTON -- Striking similarities between nearly simultaneous
- computer malfunctions that disrupted local telephone service on the East Coast
- and in Los Angeles on Wednesday have raised questions among communications
- experts about the reliability of advanced networks that all the Bell telephone
- companies are now installing.
-
- The problems experienced by both Pacific Bell and the Chesapeake and
- Potomac Co., which serves Washington, Maryland, Virginia and parts of West
- Virginia, involved computer programs on advanced call-routing equipment, which
- uses the same new technology, one being adopted throughout the communications
- industry.
-
- The problems, which were corrected in both areas by early evening on
- Wednesday, made it impossible for about nine million telephone customers to
- complete local telephone calls.
-
- Although the origins of both malfunctions remained unclear on Thursday,
- the difficulties at the two companies bore a strong resemblance to a brief but
- massive breakdown experienced by the American Telephone and Telegraph Co.'s
- long-distance lines in January 1990.
-
- In all three cases, a problem at one switching center quickly corrupted
- other switches and paralyzed much of the system. Perhaps the biggest fear,
- federal regulators say, is that as telephone companies link their networks more
- closely, malfunctions at one company can infect systems at other companies and
- at long-distance carriers.
-
- "What you want to avoid is the situation where one system contaminates
- another," said an investigator at the Federal Communications Commission who
- insisted on anonymity.
-
- "I guess the ultimate concern is that software or hardware would be
- deployed in a way that the corruption could be processed through entire
- network, and there would be no alternatives available."
- As the telephone companies and government regulators tried to determine
- more precisely on Thursday what went wrong, investigators at the communications
- commission said they would also look at several other questions:
-
- Are there system wide problems that have gone unnoticed until now? Can
- telephone companies reduce risks by reducing their dependence on one type of
- switching equipment? Were the disruptions caused by computer operators outside
- the telephone companies trying to sabotage the systems?
-
- Officials at both companies discounted the possibility that a computer
- hacker might have caused the failures, and outside experts tended to agree.
-
- "There's always that possibility, but most likely it was some kind of
- glitch or bug in the software," said A. Michael Noll, a professor at the
- Annenberg School of Communications at the University of Southern California and
- author of several textbooks on telecommunications technology.
-
- Several independent communications experts said the problems reflected
- the difficulty of spotting all the hidden problems in complex software before
- putting it into commercial use.
-
- "It's very hard to simulate all the possibilities in a laboratory," said
- Richard Jay Solomon, a telecommunications consultant and research associate at
- the Massachusetts Institute of Technology. "You have to go out in the field
- and keep your fingers crossed."
-
- As more information became available on Thursday, the two disruptions
- appeared to be almost identical. The problem at Chesapeake & Potomac, a
- subsidiary of the Bell Atlantic Corp., began as the company was increasing the
- traffic being routed by one of its four signal processing computers. For
- reasons that remain a mystery, the system began to malfunction about 11:40 a.m.
-
- The computer was supposed to shut itself down, allowing the traffic to
- be handled by other computers. Instead, it sent out a barrage of erroneous
- signals, apparently overwhelming the other two computers. "It was as if bogus
- information was being sent," said Edward Stanley, a company spokesman.
-
- The same thing seems to have occurred almost two hours later, at about 11
- a.m., in Los Angeles, said Paul Hirsch, a spokesman for Pacific Bell, a
- subsidiary of the Pacific Telesis Group.
-
- Hirsch said the problem began when one of four signal transfer points
- signaled to the others that it was having problems. The other three computers
- froze after being overloaded by signals the defective computer.
-
- Hirsch said his company continued to believe that the two telephone
- incidents were completely unrelated. "Someone wins the lottery every week,"
- he said. "Stranger things can happen."
-
- Officials at Chesapeake and Potomac said the problems were probably
- unrelated. Asked if hackers could have caused the problems, Ellen Fitzgerald,
- a spokeswoman for Chesapeake and Potomac, said she had been assured that
- the system could not be penetrated. But, she added, "a few days ago I would
- have told you that what happened yesterday wouldn't happen."
- Terry Adams, a spokesman at the DSC Communications Corp., which made
- both systems, said company officials also discounted any connection between the
- failures.
- ______________________________________________________________________________
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