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- # <Tolmes News Service> #
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- # > Written by Dr. Hugo P. Tolmes < #
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- Issue Number: 24
- Release Date: February 10, 1988
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- Most of this issue will deal with the problems of Dial-it services.
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- TITLE: Halt 1-900 Phone Abuses
- FROM: The Chicago Tribune
- DATE: February 2, 1988
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- The Illinois Commerce Commission, Illinois Bell, and other companies
- offering party-line telephone services for teenagers surely can come up with
- a way to keep unaware parents from getting socked with outrageous telephone
- bills. Abuses of the 24-hour 900 area code telephone lines have created an
- army of parents afraid to open their telephone bills for fear of learning that
- their children have taken part in marathon gabfests.
- Illinois Bell has nobly forgiven exorbitant charges rung up without
- parent's knowledge. But that at best is only a short-term solution.
- While we don't let parents off the hook for their responsibility for
- youngsters' behavior, the problem may be exacerbated by the ease of
- accessability. Companies that offer the phone service might consider new
- conditions for hookup that limit accessibility, or at least alert
- parents to the possibility of astronomical bills unless they monitor phone
- use at home.
- It's not a question of teenagers' "right" to use the telephone. It's
- a question of their acting responsibly when they do, especially if they choose
- to use the teen party line. And parents should make it emphatically clear that
- abuse of telephon privileges is no joking matter. Especially when it
- unexpectedly adds hundreds of dollars to monthly bills.
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- TITLE: Parents Can Halt "Gab" Porn Calls
- FROM: The Chicago Tribune
- DATE: February 4, 1988
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- By Christine Winter
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- Ameritech said Thursday it will ofer to parents free of charge the
- ability to keep their children from calling costly "gab" lines or national
- Dial-a-Porn messages on their home phones.
- The regional Bell holding company, which owns Illinois, Indiana, Wisconsin
- and Ohio Bell, joined a growing number of telephone companies offering to block
- all calls on customers' home phones to 976 or 900 numbers, or both. Many
- businesses have already programmed their telephone equipment to refuse such
- calls.
- Most of the controversial gab lines, which allow as many as eight people
- to talk to each other at the same time, are 900 numbers.
- The gab lines cater primarily to teenagers. They have raised customer
- fury when parents receive monthly bills in the thousands of dollars.
- One of those services, Conllinois Bell
- Telephone Co. About 10 other gab services here are operated by the 900 Service
- Corp., an Oak Brook based marketing agent for companies that provide such
- gab lines and recorded messages.
- Nationally, American Telephone & Telegraph Co. offers a number of live
- and recorded messages through its 900 dial it service. Included in this
- category are several sexually explicit messages, commonly known as Dial-a-Porn.
- The Federal Communications Commission is investigating such services.
- The 976 prefix is local and generally includes recorded-message
- services such as time, weather, sports and stock information. The calls are
- charged at a higher rate than normal local phone calls. Although there are no
- sexually explicit messages in the Illinois Bell area, other cities have had
- such Dial-a-Porn services availiable on their 976 lines.
- Ameritech said it has also told the companies that provide these message
- and gab-line services that it will not add their charges to its bills when the
- services provide a "financial nuisance" for customers, or if they might harm
- Ameritech's reputation. The company said it will make such determinations
- based on complaints received.
- One example of a financial nuisance is a Dial-a-Santa service that
- charges $9.95 for the first minute for live conversations with Santa, according
- to an Illinois Bell Spokesman. Ohio Bell last year refused to add such
- charges to local telephone bills.
- "We've adopted a policy of forgiving large bills on a first-time
- basis for parents whose teens have overused the gab lines," said Robert
- Ligett, Illinois Bell's general manager for residence and carrier services.
- "We feel that blocking, combined with our policy of adjusting the first bill
- should solve those problems, which are the only ones we've faced here."
- But Ligett said that customers cannot selectively block one 976
- service and not anoter, nor one 900 line and not another.
- "Since we have no porno lines on our 976 line at this stage, most of the
- problems have been with large bills run up by the 900 services," Ligett said.
- "A customer can keep the 976 services and block the 900 lines, if that's
- what they want."
- A spokesman for 900 Service Corp. said it has no objections to the
- blocking procedures, nor does it anticipate any reductions in revenues.
- "We feel that blocking is a necessity, but that only a very small
- percentage of our customer base will be involved," said Jeffrey Nemetz,
- president of a firm that does marketing for 900 services. He said that 900
- Service had 100,000 cutomers in its first month of business, and fewer than
- 5,000 had any complaints or problems with the service. 900 Service also offers
- its own blocking service and said it cancels its service if it does not meet
- its own code of ethics.
- An Illinois Bell spokesman said the company will decide whether to
- continue to include 900 Service Corp. charges on telephone bills on the basis
- of whether it receives a large number of complaints after blocking services
- are availiable.
- On Wednesday,ic announced that Bell of Pennsylvania and C&P
- Telephone Co. of Maryland will segregate all adult and will take away the 976
- prefix and give them a new one.
- Also, customers will not have access to any adult and live programs
- from Bell Atlantic public telephones or tgrough operators, and the new prefix
- will be separately identified on bills.
- US West said last week it will segregate its adult messages into a
- separate prefix and will not provide billing for those services in its entire
- 14-state region in the West and Southwest.
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- TITLE: Phone Aid for Parents
- FROM: The Chicago Sun-Times
- DATE: February 5, 1988
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- by Phillip J. O'Connor and Maudlyne Iherjirika
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- Parents who want to keep their children from using telephone party
- lins and adult dial-it services will soon be able to get free call blocking.
- Illinois Bell said that in the next few days it will ask the Illinois
- Commerce Commission to approve a free blocking service to numbers with a 900
- area code and a 976 prefix. The move is expected to bring little opposition.
- Patricia Clark, a spokesman for the Citizen's Utility Board, said CUB
- would support waiving fees for customers who ask to have the calls blocked
- but that the group wanted to study the other parts of the plan before
- commenting further.
- An Illinois Bell Representative, Patricia Montgomery, said high bills
- for the calling services were rare and that Bell has waived such bills for its
- own party line, Connections. Montgomery said the average Connections bill is
- less than $5 a month.
- "Now we're offering parents a chance to block the 900 numbers if they
- don't want anybody to have access to them," Montgomery said.
- Montgomery said there is no local dial-a-porn service on the 976 prefix
- in Illinois, although some services can be reached with a long distance call.
- Local 976 numbers include such services as the weather number, 976-1212,
- plus a host of other numbers for such information as time, sports, and Illinois
- Lottery results and the latest stock market prices. Blocked phones could not
- reach those numbers, she said.
- Montgomery said telephone pollsters often ask the public to call a 900
- number to register a pro or con opinion on a given issue and that those calls
- also would be blocked.
- "Our principal objective is to protect the juvenile population in our
- region from so-called dial-a-porn messages," said Ormand J. Wade, president
- of the Ameritech Bell Group, parent company of Illinois Bell and Bell systems
- in other Midwest states.
- Ameritech said the five Bell companies would refuse to bill for
- objectionable services.
- About 100 parents outraged at bills they have received for the party
- line calls at the 900 service gathered at Operation PUSH meeting Thursday
- night. regina Phillips waved a thick bill for $915.71 for calls made by her
- 11-year-old. She has been told by TNI Corp., the 900 company to which she
- owes the money, that she must pay the entire bill.
- "The call bld have been introduced with the 900 numbers,"
- she said. "People shouldn't have to pay these kinds of phone bills."
- Betty Griggs said her 20-year-old son had discovered Connections, which
- began last June. Her January phone bill was $2,281, she said.
- Griggs, co-coordinator of Operation PUSH's 900 Effort, a committee
- fighting the numbers, still was unhappy about the 900 numbers.
- "The 900 numbers should be subscription based like call waiting and call
- forwarding," she said. "You should pay to get the service, not after you get
- a $2,281 bill."
- Montgomery said controversy over the 900 numbers was new to Illinois.
- "We had said we were going to offer blocking," however, even before Thursday's
- announcement, she said.
- An Ameritech spokesman, Michael Brand, said call blocking is a offered
- in some states, including Wisconsin, where the fee is $10. Ameritech will
- ask utility commissions in those states to waive those charges, he said.
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