This required section gives the name of the individual writing this letter and of the the Agency to receive the letter. Press [Ctrl+F1] for more information.
This optional section enables you to describe the product or service and explain why it was unsatisfactory. Press [Ctrl+F1] for more information.
This optional section enables you to state the form of payment used when purchasing the product or service. Press [Ctrl+F1] for more information.
This optional section enables you to state the name of the company representative you contacted and to give a brief description of their response to the complaint. Press [Ctrl+F1] for more information.
This optional section enables you to state if you previously contacted an attorney, the Better Business Bureau, or any other individual or institution regarding the complaint. Press [Ctrl+F1] for more information.
This optional section states various forms of resolutions to the problem. You may also compose your own problem solution. Press [Ctrl+F1] for more information.
This optional section enables you to include any additional information regarding the product or service. Press [Ctrl+F1] for more information.
This optional section enables you to enclose any records or receipts regarding the product or service you may have with the letter. Press [Ctrl+F1] for more information.
This required section states how long you will wait for a response from the Agency. You may also state the names of persons who have copies or records of this letter. Press [Ctrl+F1] for more information.
Times New Roman
Complaint to a BBB/Attorney General
ATTGEN
The Complaint Letter to a Better Business Bureau or Attorney General is used to make a written complaint to a Better Business Bureau or an attorney general's office, regarding a product or service.
! ! ! !!!!!!!
Enter an X if you purchased a product.
Enter an X if you received a service.
Enter an X to select a program-supplied sentence to state where the product was purchased.
Enter the name of the company that sold the product.
Enter the name of the company that performed the service.
Enter the amount paid for the service or product.
Enter the name of the person making the complaint or edit the information as desired. Use the P.I. Manager to select and paste a record.
Enter the personal title and name of the contact person at the Better Business Bureau or Attorney General's office. For example, "Mr. Holland Burkman". Use the P.I. Manager to select and paste a record.
Using the format DD/MM/YYYY, enter the date of the letter.
CBB01
! Opening Section (1 of 9)
[FROM:]
!, ! !
! Account Number: !
[TO:]
!, ! !
[Select either a product or service complaint.]
! [Product]
! I am writing this letter regarding a product I purchased from
! [Service]
! I am writing this letter regarding service I received from !.
Enter the name of the person making the complaint or edit the information as desired. Use the P.I. Manager to select and paste a record.
Enter the person's street address or edit the information as desired.
Enter the person's extended street address or edit the information as desired.
Enter the person's city or edit the information as desired.
Enter the person's state/province or edit the information as desired.
Enter the person's zip/postal code or edit the information as desired.
Enter an X to include the person's country, if outside the United States.
Enter the person's country or edit the information as desired.
Enter an X to include an appropriate account number. Depending on the situation, the person making the complaint may have an account with the company. The account number will be helpful to the Better Business Bureau or the Attorney General's office if it contacts the company.
Enter the account number.
Using the format DD/MM/YYYY, enter the date of the letter.
Enter the personal title and name of the contact person at the Better Business Bureau or Attorney General's office. For example, "Mr. Holland Burkman". Use the P.I. Manager to select and paste a record.
Enter the contact person's employment title or edit the information as desired. For example, "Supervisor" or "Manager".
Enter the name of the establishment to which this letter is being sent. For example, the Better Business Bureau or Office of the Attorney General.
Enter the street address of the Better Business Bureau or Attorney General's office or edit the information as desired.
Enter the extended street address of the Better Business Bureau or Attorney General's office or edit the information as desired.
Enter the city in which the Better Business Bureau or Attorney General's office is located or edit the information as desired.
Enter the state/province in which the Better Business Bureau or Attorney General's office is located or edit the information as desired.
Enter the zip/postal code of the Better Business Bureau or Attorney General's office or edit the information as desired.
Enter an X to include the country in which the Better Business Bureau or Attorney General's office is located, if outside the United States.
Enter the country in which the Better Business Bureau or the Attorney General's office is located or edit the information as desired.
Enter a salutation or edit the information as desired. Add a colon or comma after the salutation if appropriate. NOTE: If this field or the following name field is left blank, they will not be printed; this feature allows you to customize the name and greeting.
The program completes the name of the contact person by transferring the information from a previous entry. This information can be modified without affecting earlier data. Add a colon or comma after the name if appropriate. If this field is left blank it will not be printed.
Enter an X if you purchased a product.
Enter an X to select a program-supplied sentence to state where the product was purchased.
Enter the name of the company that sold the product.
Enter an X to compose your own opening paragraph.
Use this space to compose an opening paragraph.
Enter an X if you received a service.
Enter an X to select a program-supplied sentence to state who performed the service.
Enter the name of the company that performed the service.
CBB02
! Optional Description of Product/Service Section (2 of 9)
[Compose your own paragraph with product/service description.]
Enter an X to include a paragraph describing the product or service and a detailed explanation of your complaint.
Use this space to describe the product or service and the reasons for your complaint. For example, "On May 1, 1995, ..."
CBB03
! Optional Form of Payment Section (3 of 9)
! I paid for this !
! by check
! in cash
! by credit card,
! card name: !,
in the amount of $!.
! [Compose your own form of payment paragraph.]
Enter an X to include a paragraph that explains the method of payment and the amount paid. For example, "check" or "credit card".
Enter an X to include a program-supplied sentence, rather than your own customized sentence.
The program completes this field by transferring information from the Opening section. You may modify the information only by returning to that section.
Enter an X if the payment was made by check.
Enter an X if the payment was made in cash.
Enter an X if the payment was made by credit card.
Enter an X to include the name of the credit card.
Enter the name of the credit card.
Enter the amount paid for the service or product.
Enter an X to compose your own paragraph regarding payment information.
Use this space to explain payment information.
product
service
CBB04
! Optional Previous Contact Section (4 of 9)
! I contacted
on !, and explained that the ! was unsatisfactory. !
! [Compose your own previous contact paragraph.]
! Failure to receive an appropriate response to this problem has prompted me to write directly to you.
Enter an X to include a paragraph that explains previous contact with a company, the representative contacted, and the explanation given to the representative.
Enter an X to include a program-supplied paragraph, rather than your own customized paragraph. Complete this paragraph by stating the representative contacted, the date contact was made with the company, and the explanation given to the representative.
Enter the title and name of the representative contacted. For example, "Ms. Helena Leary". Use the P.I. Manager to select and paste a record.
Using the format MM/DD/YYYY, enter the date on which the representative was contacted.
The program completes this field based on whether you selected "Product" or "Service" in the Opening section. To modify this field, you must return to that section.
Use this space to include information given to the representative and the representative's response.
Enter an X to compose your own paragraph regarding previous contact with a company representative.
Use this space to include information given to the company representative and the representative's response.
Enter an X to include this sentence.
product
service
CBB05
! Optional Other Contact Section (5 of 9)
[Program-supplied paragraph.]
! On !, I contacted
! the Better Business Bureau in !
! an attorney
! [other] !
and explained that the ! was unsatisfactory.
The ! suggested that I contact you about my complaint because
! [Compose your own previous contact paragraph.]
Enter an X to include a paragraph regarding any previous contact made to an attorney, the Better Business Bureau, or any other person concerning the contents of this letter.
Enter an X to state specifically who was contacted and when the previous contact was made.
Using the format MM/DD/YYYY, enter the date on which contact was made.
Enter an X if the Better Business Bureau was contacted.
Enter the city where the Better Business Bureau is located.
Enter an X if an attorney was contacted.
Enter an X if any other person or institution was contacted.
Briefly state who you contacted.
The program completes this field by transferring information from the Opening section. You may modify the information only by returning to that section.
Use this space to briefly describe why the product or service was unsatisfactory.
Enter the name of the institution who referred the complaint. For example, the Better Business Bureau or an attorney. This should be the same institution previously chosen above.
Use this space to briefly explain why it was suggested that the Better Business Bureau or Attorney General be contacted.
Enter an X to compose your own paragraph regarding previous contact made about the complaint.
Use this space to include previous contact information regarding the complaint.
product
service
CBB06
! Optional Resolution Section (6 of 9)
[Program-supplied resolution paragraph]
! I would appreciate your assistance in resolving my complaint. Please direct ! to
! [Service]
! refund the full cost of the service in the amount of $!.
! perform the service again at no charge.
! [Product]
! repair the product.
! If the product cannot be repaired, I would like a replacement product.
! If the product cannot be replaced or repaired, I would like a full refund of the purchase price.
! send me a replacement product.
! If the product cannot be replaced, I would like ! to repair the defective product.
! If the product cannot be replaced or repaired, I would like a full refund of the purchase price.
! refund the full purchase price of $!.
! If I must return the product, please direct ! to make arrangements to pay the expenses of the return.
! [Compose your own problem resolution]
! [Add an additional paragraph]
Enter an X to include a paragraph that explains how the problem should be resolved.
Enter an X to include a program-supplied paragraph, rather than your own customized paragraph.
Enter the name of the company that provided the product or service, or edit the information as desired. Modifying this information will not affect earlier data.
The program completes the checkbox if a service was performed by transferring the information from the Opening section. To modify this field you must return to that section.
Enter an X to request a refund of the service performed.
The program completes the cost of the service by transferring the information from a previous entry. You may modify this field only by returning to that section.
Enter an X to request that the service be performed again at no charge.
Enter an X to compose your own paragraph that explains how the problem should be resolved.
Use this space to describe the proposed resolution.
The program completes the checkbox if a product was purchased by transferring the information from the Opening section. To modify the information you must return to that section.
Enter an X to request that the product be repaired.
Enter an X to request that the product be replaced if the company is unable or unwilling to repair the product.
Enter an X to compose your own paragraph that explains how the problem should be resolved if the product is not repaired.
Enter an X to request a refund of the purchase price.
Enter an X to request a replacement product.
Enter an X to request that the defective product be repaired if the company is unable to send a replacement product.
If the product cannot be replaced, enter the name of the person or company that you would like to repair the defective product.
Enter an X to compose a paragraph that explains how the problem should be resolved.
Enter an X to request a full refund of the purchase price, if the company does not repair or replace the product.
Enter an X to request a refund of the full purchase price.
The program completes the price of the product by transferring the information from a previous entry. You may modify this field only by returning to that section.
Enter an X to include a sentence that requires the company to pay the cost of returning the product to the company.
Enter the name of the person or company responsible for paying all expenses of returning a defective product, or edit the transferred information. Modifying this information will not affect earlier data.
Enter an X to include your own paragraph that explains how the problem should be resolved.
Enter an X to include an additional paragraph for further explanation of how the problem should be resolved.
Use this space to provide an additional explanation.
CBB07
! Optional Additional Comments Section (7 of 9)
[Compose your own paragraph with additional comments.]
Enter an X to compose a paragraph of additional comments.
Use this space to include any additional comments.
CBB08
! Optional Records Provided Section (8 of 9)
Enclosed are copies of my records, including !
Enter an X if copies of records will be enclosed. For example, charge slips, or repair bills.
Use this space to list the records included with the letter. For example, charge slips, repair bills, or previous correspondence.
CBB09
Sincerely,Copy to:
! Closing Section (9 of 9)
! I look forward to hearing from you soon regarding my problem, and will wait ! days before seeking further assistance.
! [Compose your own closing paragraph]
! If you have questions or need additional information, please contact me at the address given above.
! I can also be contacted by phone at
! extension !
! or
! extension !.
! A fax can be sent to !.
! [Optional attachment, enclosure and carbon copy lines.]
Enter an X to include a program-supplied sentence that requests the company's response within a certain number of days.
Enter a reasonable number of days (usually between "10" and "20") that you will wait before taking further action.
Enter an X to include your own closing paragraph.
Use this space to close the letter and request a response.
Enter an X to request that you be contacted by mail and/or phone.
Enter an X to include phone numbers where you can be reached.
Enter an X to include a phone number at which you can be reached during non-business hours.
Enter a non-business phone number or edit the information as desired.
Enter an X to include a phone extension number.
Enter a phone extension number or edit the information as desired.
Enter an X to include a phone number at which you can be reached during business hours.
Enter a business phone number or edit the information as desired.
Enter an X to include a facsimile number.
Enter a facsimile number or edit the information as desired.
Enter a closing or edit the information as desired.
The program completes the name of the person sending this letter by transferring the information from a previous section. You may modify this field only be retuning to that section.
Enter an X to include a listing of attachments, enclosures, or copies.
Enter a copy/enclosure notation or edit the information as desired. For example, "Attachment", "Enclosures", or "Copy to:".
Use this space to enter corresponding information. For example, a description of the enclosure(s) or the name of a party receiving a copy.
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