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- Date: Thu, 3 Sep 1992 16:28:31 -0400
- Sender: "DEC's The Education Initiative Discussion List"
- <DECTEI-L@UBVM.BITNET>
- From: Andrew Potter <AWPSYS@RITVAX.BITNET>
- Subject: Re: VMS DECWINDOWS MOTIF 1
- Lines: 45
-
- Jack Buchanan writes:
-
- >I realize much of this may be beyond the control of the TEI people, but
- >this kind of stuff, combined with questions about DEC's commitment to
- >MIPS, questions about OSF1 availability and licensing and Alpha
- >availability add to the frustrations of dealing with DEC and the TEI
- >for an Ultrix person--not to mention that much of the TEI (and ESL
- >particularly) is based upon a computer center-VAX/VMS model which is
- >minimally appropriate for many of us. I am sorry if this is
- >inappropriately critical, but I have held my tongue in public for over
- >a year, hoping things would get better. They've gotten worse. I have
- >bought 10 DECstation 5000s without talking to a Sun or IBM salesman
- >since I moved to Memphis almost 2 years ago, but I'm about to get out
- >my Yellow Pages.
- >
- >Note that in all of this, I have not complained about the PRICE of anything.
-
- And I write:
-
- Bravo! I have had precisely the same concerns about DEC and the corporate
- beaurocracies that that I have seen creep into the organization over the years.
- Although we have not had problems with our local sales and service people
- (They always want to seem to help, but they seem hampered by a lack of support
- from above), I have seen what amounts to a lack of committment to Total Quality
- Management within DEC management.
-
- Motif is a required component for numerous DEC products; Fine. Motif is
- a royalty product; Fine - We'll pay. What I find frustrating is a beaurocratic
- set of procedures different for each DEC platform I want to run Motif or
- Motif based applications on. (Each workstation (old pre-motif or new
- Motif included ones), each OS (VMS or Ultrix), each system type (Server,
- timesharing, workstation), each architecture (VAX, MIPS, and now Alpha)
- seems to spawn different licensing and update business practices. The
- worst of this is that impression we get is that the responsibility lies
- on us the customer fend our way though this morass of confusion.
-
- Finally, although in this specific case the problem is Motif, the illness
- extends beyond Motif into the very corporate fabric of DEC.
-
- - Andrew Potter
-
- Andrew W. Potter Internet: awpsys@ritvax.isc.rit.edu
- Associate Director Bitnet: awpsys@ritvax.BITNET
- Data Center Operations & Technical Support Information Systems and Computing
- Rochester Institute of Technology, P.O 9887, Rochester NY, 14623 (716) 475-6994
-