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- Newsgroups: rec.travel.air
- Path: sparky!uunet!zaphod.mps.ohio-state.edu!uwm.edu!linac!att!cbnewsk!cbnewsj!jis
- From: jis@cbnewsj.cb.att.com (jishnu.mukerji)
- Subject: Re: Questions on Boarding Passes
- Organization: AT&T
- Distribution: usa
- Date: Tue, 29 Dec 1992 15:38:52 GMT
- Message-ID: <1992Dec29.153852.15977@cbnewsj.cb.att.com>
- References: <1992Dec28.152753.1@us.oracle.com> <1992Dec29.133311.7875@cbfsb.cb.att.com>
- Lines: 49
-
- In article <1992Dec29.133311.7875@cbfsb.cb.att.com> sbrenner@cbnewsb.cb.att.com (scott.d.brenner) writes:
- >
- >I agree that possession is .9 of the law. If I found myself in the situation
- >you describe, where someone else is in my seat and has an identical boarding
- >pass, I would raise hell with the airline. I would do everything I could to
- >cause a fuss and delay the pushback. If the airline wants to treat me like
- >a bus passenger, I can act like one. IMHO, if I'm paying several hundred
- >dollars to travel with them, I expect an airline to treat me with respect. I
-
- Amazing! Just because of a slight mixup in seat assignment you are
- going to delay and inconvenience 200 others? How many bus passengers
- do you know who delay the departure of a bus because they did not get
- their preferred seat on a bus? The proper action as a bus passenger
- would be to take whatever seat you get and be happy with it no?:-)
-
- I have found myself in a situation where I was already in a seat when
- the other person assigned to the seat came in and where the seat that I
- was assigned to was already occupied by someone else. In both cases
- both the boarding cards showed the same seat number. In both cases one
- of us had not checked in at the boarding gate or checkin counter at
- the airport.
-
- In both cases we told the flight attendant what had occured. In one
- case the other gentleman was happy to move to another seat. In the
- other case I moved to another seat because the mother with a baby who
- was the other passenger would definitely have been more inconvenienced
- with a move. In both cases I wrote a letter to the airline later. In
- both cases I was advised by mail that to avoid this I should check
- with the boarding gate agent before boarding when I have a boarding
- pass issued elsewhere. Since then I have always checked with the
- boarding gate agent, and since then duplicate assignments when they
- have occured have always been resolved in my favor.
-
- IMHO raising an unholy ruckus at the boarding gate or in the
- aircraft is a clear case of punishing a whole lot of innocent people,
- and should be avoided if it is at all possible to keep ones emotions
- in check. The airline staff or passengers on the aircraft have very
- little control over the stuff that constitutes the root cause of the
- problem. Therefore it is much more productive to resolve the immediate
- problem amicably with fellow passengers and crew members and then take
- it up with the folks in customer service and complaints department,
- who may actually be able to do something about it.
-
- Let's face it guys (and gals), the real problem is with the abominably
- designed distributed seat assignment software that all airlines seem
- to use.
-
- Jishnu Mukerji
- jis@usl.com
-