NetNews Usenet Archive 1992 #30/NN_1992_30.iso/spool/comp/sys/amiga/datacomm/8292

Internet Message Format | 1992-12-21 | 3.4 KB

Xref: sparky comp.sys.amiga.datacomm:8292 comp.dcom.modems:18346 bit.listserv.i-amiga:9886
Newsgroups: comp.sys.amiga.datacomm,comp.dcom.modems,bit.listserv.i-amiga
Path: sparky!uunet!spool.mu.edu!darwin.sura.net!udel!sbcs.sunysb.edu!engws10.ic.sunysb.edu!dtiberio
From: [e-mail] (David Tiberio)
Subject: Re: Supra problems wanted
Message-ID: <[e-mail]>
Sender: [e-mail] (Usenet poster)
Nntp-Posting-Host: engws10.ic.sunysb.edu
Organization: State University of New York at Stony Brook
References: <[e-mail]> <[e-mail]> <[e-mail]>
Date: Sun, 20 Dec 1992 06:24:28 GMT
Lines: 51

In article <[e-mail]> [e-mail] (Marc Unangst) writes:
>In article <[e-mail]> [e-mail] (David Tiberio) writes:
>>    %DP - this command turns those dead pixels from your new modem back
>>    on
>[Long list of woes deleted]
>
>This, and some of the other items you claimed, certainly sound like
>defects in your particular modem.  Since you have that nice five-year
>warranty, it won't cost anything.  I'd call Supra and ask for an RMA
>number instead of bitching at comp.dcom.modems.

    Thankyou for your suggestion. I will call Supra tonight and say
"My first three Supra modems were malfunctioning and I would please like
another, hopefully one that works. Oh this one will work? I thought the last
three would work too."

>There are lots of reasons to not buy a Supra modem -- including,
>possibly, poor quality-control.  But there's no reason to keep a
>defective modem instead of returning it for a warranty replacement.
>Don't you think you would hear about it if every Supra modem shipped
>had dead pixels on the LED display, a non-working speaker, and
>answered the phone on a random number of rings?

    Actually, in all kindness, the third modem I received was a little
bit better than the first two, except for the dead pixels and the nice
psychadelic intensity gradient. It still can't answer the phone reliably
(I can predict when it won't answer the phone), but since I have made some
headway, I am asuming that there might be some mistake on my end... but then
again, the first one I got worked for a little while and I am still using
the same exact init sequences.

    Basically the third modem greatly improved my outgoing calls, which
pleases me, but it has not improved incoming calls. I just learned today that
my friend who had been helping me received an $83 phone bill for calls within
our area code to my house trying to connect. I spent $60 more than I
originally thought it would cost, for shipping new modems and long distance
calls. The next time Supra sends me a modem, it will either work or it will
be the last. I hope sincerely that Supra starts making modems that work well.
It seemed as though the worked better within the first few hours and then the
failures started showing up...


--

   I WOULD NOT RECOMMEND SUPRA MODEMS - IN MY OPINION THEY ARE NOT RELIABLE
      Amiga Graphics Association BBS [phone]  24 HRS 14.4 v.32bis
                   ** NO LONGER RUNNING ON A SUPRA MODEM **
                          ** FOR YOUR CONVENIENCE **

  Problems with your Supra modem? Join the Supra Mailing List. Send email to
     [e-mail], and ask specifically for the Supra list!