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- From: dunbar@boulder.Colorado.EDU (S Dunbar)
- Subject: Re: Bad experience on Malaysia Airlines
- Message-ID: <dunbar.722229245@beagle>
- Sender: news@colorado.edu (The Daily Planet)
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- Organization: University of Colorado, Boulder
- References: <1eeoalINNl9v@uwm.edu> <1992Nov19.175107.9090@doug.cae.wisc.edu>
- Date: 20 Nov 92 03:14:05 GMT
- Lines: 71
-
- ravi@cae.wisc.edu (Vijayaraghavan Ravi) writes:
-
- >In article <1eeoalINNl9v@uwm.edu> mahadeva@point.cs.uwm.edu (Aruna Mahadevan) writes:
- >>
- >>Hello,
- >>
- >>I travelled to India from California during the month of October on
- >>Malaysia Airlines. I had heard a lot about the *EXCELLENT* service on
- >>Malaysia and Singapore Airlines, but my experience was just the
- >>opposite. The flight leaving from LA was delayed by almost 2 hours and
- >>no explanation was given. Subsequently, all connecting flights were
- >>delayed by 1.5 to 2 hours with no explanations. When I asked them at LA
- >>about my Hotel reservation in Kuala Lumpur, they were very rude. As for
- >>the food, it looked like they had scraped off all the leftovers from the
- >>First Class and Business Class meals for us Coach class passengers. The
- >>rice was dry, the vegetables weren't good, and we had the same food all
- >>through!
- >>
- >>We landed at Kuala Lumpur a few hours later than scheduled, had to wait
- >>to get the transit visa from immigration and then get our hotel rooms.
- >>We were given vouchers for the transportation to/from the hotel and for
- >>breakfast. There was a long line for taxis and there was this guy who
- >>kept sending off people from the back of the queue in the taxis that
- >>arrived. So, after waiting around for a couple of hours, we decided to
- >>grab the first taxi that came along since there was no queue system
- >>anyway. At the hotel, the manager claimed that he didn't have rooms and
- >>asked us to pay $10 for the taxi to take us to another hotel. We
- >>refused to pay and demanded separate rooms for the three of us that had
- >>reserved our tickets individually. After a while of trying to extract
- >>money from us, he relented and gave us rooms. By this time, it was
- >>already 3 am and our onward flight was at 9am. So we barely got 4 hours
- >>sleep.
- >>
- >>The seat I had was very close to the business class. I am a non-smoker
- >>and cannot stand smoke. I had asked for a seat in the non-smoking
- >>section and was given this particular seat which was close to the
- >>smoking section of the Business Class. When I complained about the
- >>smoke, I was moved to another seat - this time right next to the
- >>toilets! I also gave them a written complaint about the smoke but things
- >>were not any better on the return journey.
- >>
- >>I have travelled by Air India before and found the service and food to
- >>be much better than this! It's been a while but I think the flights
- >>were on time when I travelled on Air India last.
- >>
- >>Aruna
- >>
-
- >I have an even more interesting story to tell about Malaysian Airlines.
- >It took us 4 days to go from LA to Madras. Five hour delay at LA,
- >With a days delay at Hawaii, 10 hour unscheduled stop over
- >at Kuala Lumpur and a five hour delay at Penang.
- >The authorities at Kuala Lumpur are rude and treat you badly.
-
- >THe service throughout was pathetic and they were discourteous. I
- >would strongly recommend that people dont travel by Malaysian Airlines.
- >The first time I travelled I didnt have any problems, but last
- >december it was pathetic. Spent 6 days of my 25 days vacation at
- >the Airports and in the aircraft. Ill elaborate on this later
- >when I have time.
-
-
- i would write the ombudsman at conde nast traveler the airlines owes you both something
- good,free upgrade or something
-
- scott
- >--Shivakumar
-
- Scott\ /\/\ /|email: dunbar@boulder.colorado.edu
- /***\ /\/*/**\/*|Department of Molecular, Cellular, and Developmental Biology
- / /\ \/**\/ \ |University of Colorado at Boulder, Boulder, CO 80309-0347
-