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- Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU
- Path: sparky!uunet!paladin.american.edu!auvm!MCIMAIL.COM!0004742580
- Message-ID: <13921120052431/0004742580NA1EM@mcimail.com>
- Newsgroups: bit.listserv.csg-l
- Date: Fri, 20 Nov 1992 05:24:00 GMT
- Sender: "Control Systems Group Network (CSGnet)" <CSG-L@UIUCVMD.BITNET>
- From: Dag Forssell <0004742580@MCIMAIL.COM>
- Subject: Promoting PCT, Version 13
- Lines: 171
-
- [From Dag Forssell (921119.2100)] Ray Jackson (921118)
-
- Re: WHY A THEORY-BASED LEADERSHIP PROGRAM
-
- >I hope you find these comments encouraging and useful.
-
- I do indeed. Praise in general does not help. Specific suggestions do.
- You gave me many here. I have used several.
-
- I have some trouble with the 2-dimensional metaphor. It has an
- engineering meaning. I have taken your intent, but not the metaphor. See
- below.
-
- Your rewrite is 50% Mary, 50% original. I have taken a careful look by
- highlighting Mary's in yellow and yours in blue. You are a good editor,
- writer and you demonstrate understanding. Well done.
-
- >In its elaborated form, a Hierarchy of Perceptual Control Theory ...
-
- This seems wrong, however. You don't have a hierarchy of theory. Back to
- Mary or strike the hierarchy part. Why confuse the issue. Talk PCT only.
-
- What quotes from Kuhn do you have in mind? What do you present?
- -----------------------------------------------------
-
- Below is version 13 (lucky number?) of solicitation letter for CEO. This
- is the first version to directly address some likely concerns up front.
- Comments appreciated as always. Note: Only two pages. No enclosures.
-
- -----------------------------------------------------------------
- PURPOSEFUL LEADERSHIP Dag Forssell
- (Logo) Address etc.
-
-
-
- William T. Powers, Salesman November 19, 1992
- PCT Manipulators, Inc.
- 73 Ridge Road CR 510
- Durango, Co 81301
-
- Dear Mr. Powers:
-
- The recent article: ALLIED-SIGNAL'S TURNAROUND BLITZ (Fortune, Nov 30)
- recounts a success story of corporate revolution and turnaround. It
- spells out several issues important to the revolution. I have grouped
- them in three categories:
-
- 1) QUALITY/PRODUCTIVITY:
-
- Issues: Total Quality immersion. Quality should be routine; no
- bureaucracy.
-
- Comment: The absence of a clear overall framework of understanding for
- TQ makes it hard to teach. "Perceptual Control Theory" (PCT)
- offers a framework for understanding TQ, and for the people
- issues of TQ. Quality is one dimension of perceptual control and
- must be a routine result. It cannot be "controlled" by any
- bureaucracy.
-
- 2) PEOPLE:
-
- Issues: Human Resources top to bottom review. Culture change. Depth of
- talent available. Employee wants. Curriculum. Training with real
- problems.
-
- Comment: The absence of a clear and valid theory of psychology in our
- society makes people issues complex for all of us. PCT offers
- a psychology based on clear, detailed and tested engineering
- concepts. Theory and practice go hand in hand. This theory sheds
- new light on focus group results, training curriculum and
- leadership. It explains the essence of empowerment.
-
- 3) SPEED:
-
- Comment: An in depth understanding of PCT gives you the capability to
- evaluate and consolidate training programs, reduce confusion and
- save time.
-
- PCT offers a new explanation of how the mind works; why people do what
- they do. When you and your associates understand PCT and decide that it
- makes sense, you will look at yourself and others in a different way. You
- will know what can and cannot be done in harmony with others. This
- understanding and our methodology leads to cooperation. Productivity,
- quality, relationships and satisfaction will all improve.
-
- PCT can explain a wide variety of phenomena of everyday experience
- because it goes beyond the predominant focus on cause and effect to
- explain the consistency of outcomes through varying means.
-
-
- William T. Powers November 19, 1992 Page 2
-
-
- Understanding people no longer has to be complex and confusing, a matter
- of luck or a gift. PCT can be taught in simple form with a comprehensive
- management application in one day and in more detail with leadership
- applications in three.
-
- The new perspective does not invalidate any wise common sense observation
- or practice. It does provide an enhanced understanding of seemingly
- intractable problems. It gives you new diagnostic tools and shows why
- cookbook rules for behavior (programs which tell you what to do under
- certain circumstances) do not always work.
-
- We provide step-by-step explanations of all aspects of Perceptual Control
- Theory with complete, clear illustrations and many participative
- demonstrations.
-
- Participants learn a universal, simple and easy to remember methodology
- we call Teaching Effectiveness, based on the theory in an obvious way,
- that helps them think and deal effectively with real people problems as
- they occur.
-
- Applications that follow directly from this approach are: conflict
- resolution; performance reviews; team development and non-manipulative
- selling. Role play practice with a real problem and class discussion of
- experiences are provided for each of these.
-
- Applications where the theory provides insight are: leadership
- understanding; goal structuring; vision & mission statements; a framework
- for total quality management.
-
- A participant commented:
-
- We have had quality management training. We were taught to focus on the
- problem rather than the person. You have plugged a big hole for me by
- showing me how to deal with people problems rather than avoid them.
-
- People trained in the technical sciences appreciate the scientific
- approach and elegant simplicity of the theory, and everyone is able to
- begin applying the principles as soon as they understand the model and
- have had some instruction and practice.
-
- A personal meeting to demonstrate the concept and explain the theory
- would be best, but I will be pleased to send you your personal selection
- of introductory material. You may request an audio tape with script to
- explain the nature, background and content of our programs. It includes
- an active do-it-yourself demonstration of the basic concept. The
- demonstration allows you to find out if your associates can recognize
- simple control in action. (I bet they can't). You may also choose from a
- selection of papers. This material will allow you to evaluate the
- validity of this information and its potential impact on PCT
- Manipulators, Inc. Just give me a call.
-
- You may find the demonstration enlightening and entertaining. This
- win/win program will increase the understanding and effectiveness of
- anyone who deals with people.
-
- Mr. Powers, if you are striving for a corporate revolution, my revolution
- can support and accelerate yours. I would like an opportunity to show you
- how.
-
- Sincerely,
-
- Dag Forssell
- ------------------------------------------------------------
-
- The condescending part of my draft, deleted yesterday:
-
- A revolutionary CEO:
-
- Strives for rapid improvement.
- Accepts personal responsibility.
- Voices personal convictions.
- Questions conventional wisdom and
- breaks with it where it is wrong.
- -----------------------------------------------
-
- Keep them comments coming - on the net.
-
- Control well, Dag
-