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- Path: sparky!uunet!mcsun!fuug!demos!kiae!glas!demos!virtech.uucp!cpcahil
- From: cpcahil@virtech.uucp
- Newsgroups: comp.unix.sysv386
- Date: 18 Jul 92 18:26 MDT
- Subject: Re: >>An example of Dell's product
- Sender: Notesfile to Usenet Gateway <notes@glas.apc.org>
- Message-ID: <1992Jul18.142650.24227@virtech.u>
- References: <BrKM6r.656@acsu.buffalo.edu>
- Nf-ID: #R:BrKM6r.656@acsu.buffalo.edu:1442127962:1992Jul18.142650.24227@virtech.u:-299053792:001:2343
- Nf-From: virtech.uucp!cpcahil Jul 18 18:26:00 1992
- Lines: 51
-
-
- jones@acsu.buffalo.edu (terry a jones) writes:
-
- >In article <fluet.711428210@ee.ualberta.ca> fluet@ee.ualberta.ca (Kevin Blaine Fluet) writes:
-
- >>Thank you Donn for helping me make a decision with regard to which UNIX to
- >>buy. Dell's Unix doesn't work with an HP LaserJetII (probably the most
- >>popular laser printer on the planet Earth) and "it's not Dell's problem".
-
- That isn't what was said. What was said was that Dell (apparently after
- some attempts at getting it working) has given up on the following
- hardware combination:
-
- HP LaserJetII
- WITH A POSTSCRIPT+ CARTRIDGE (who knows where from)
- WITH AN UNKNOWN COMMS CABLE.
-
- In addition Donn stated that they do have a postscript printer working as
- an indication that the base product will support a postscript printer.
-
- > I have to agree that Donn is no doubt acting as a poor
- >representative of what is likely a fine product as illustrated in his
- >prior posts. The up side is that if he keeps this up for long he may
- >end up in the doghouse. The down side is that he may end up demoted....
- >to technical support. "What do you mean your boot floppy won't boot?
- >Dell does not produce that floppy disk! Your complaint is unjustified."
-
- I disagree with both you and Kevin. When you buy dell they explicitly
- tell you that they do not support hardware other than their own. If you
- want to try it with other software, they will let you give it a try and
- give you 30days to decide whether or not it works.
-
- Under those conditions, I see nothing wrong with them just saying that
- it isn't their hardware the first time you call. However, in this
- case that isn't the problem. Stan Brown even said that they had tried
- to help him but weren't able to resolve the problem. To me, it sounds like
- Stan was mad that they didn't send an engineer out to his office to diagnose
- and solve the problem.
-
- Donn stated (albeit a bit harshly) that they (dell) can't be held
- responsible for a hardware setup that they explicitly said they don't support.
-
- The real "example of Dell's product support" is in the stableness of the
- SVR4 that they deliver.
-
- --
- I guess these are the views of VTI - since it is my consulting company.
-
- Conor P. Cahill (703)430-9247 cpcahil@virtech.vti.com
- Virtual Technologies, Inc. 46030 Manekin Plaza Sterling, VA 22170
-
-