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- Path: sparky!uunet!utcsri!dgp.toronto.edu!silvbear
- Newsgroups: comp.groupware
- From: silvbear@dgp.toronto.edu (Barbara Whitmer)
- Subject: CSCW'92 Adv. Program - Tutorials
- Message-ID: <1992Jul22.163421.23579@jarvis.csri.toronto.edu>
- Date: 22 Jul 92 20:34:21 GMT
- Lines: 328
-
-
- -------------------------------------------------------------
- 3. T U T O R I A L S
- November 1, 1992
- -------------------------------------------------------------
-
- CSCW'92 -- Sharing Perspectives
-
- ACM 1992 Conference on Computer Supported Cooperative Work
- October 31 - November 4, 1992
- Toronto, Canada
-
- --------------------------------
- A D V A N C E P R O G R A M
- --------------------------------
-
- The electronic version of the CSCW'92 Advance Program
- consists of
- five messages:
- 1. General information
- 2. Workshops
- 3. Tutorials
- 4. Plenaries, papers, and panels
- 5. Demonstrations and videos
-
- Please distribute the Advance Program messages to your
- colleagues.
-
-
-
- As we learn more about CSCW, education and professional
- development can help leverage our knowledge and experience.
- CSCW╒92 tutorials will cover some of the most important
- topics in CSCW today in formats designed for managers,
- practitioners, educators and researchers.
-
- FULL-DAY TUTORIAL
- 9:00 - 5:30
-
- 1. CSCW AND GROUPWARE: OVERVIEW OF BEHAVIOURAL ISSUES
- AND SURVEY OF SYSTEMS
- Jonathan Grudin--University of California at Irvine
- Steven Poltrock--Boeing Computer Services
-
- Objective: To survey the definition and scope of the field;
- the current state of research and development in several
- application areas; design and evaluation issues, including
- problems and promising approaches for addressing them.
-
- Content: How do we ensure that changes in communication and
- coordination enhance productivity and job satisfaction?
- Specific challenges that have led to groupware failures and
- research and development approaches that address them will be
- described. Application areas are illustrated through
- descriptions and videotapes of existing prototype and
- commercial systems.
-
- Who should attend: This introductory course is designed for
- developers, researchers and managers interested in designing,
- developing or evaluating software intended to support work
- groups.
-
- Instructors: Steven Poltrock is an AI Specialist at Boeing╒s
- Advanced Technology Center, where he leads a project
- supporting collaborative engineering. Jonathan Grudin has
- worked as developer, researcher, and consultant before
- joining the Information and Computer Science Department at UC
- Irvine.
-
-
- MORNING TUTORIALS
- 9:00 - 12:30
-
- 2. COMPUTER-SUPPORTED MEETING ROOMS
- Lisa Neal--EDS Center for Advanced Research
-
- Objective: To present an overview of the state of the art of
- computer-supported meeting rooms.
-
- Content: Computer-supported meeting rooms are an increasingly
- important focus of CSCW. The number of rooms is increasing as
- companies seek ways to make meetings more efficient and
- effective. Existing rooms will be surveyed including hardware
- platforms and software tools, how rooms have been used, and
- their benefits and disadvantages. Both research and marketing
- results will be covered.
-
- Who should attend: This introductory tutorial is designed for
- research managers thinking of working in the area of meeting
- support software or systems developers and user interface
- designers faced with building a computer-supported meeting
- room.
-
- Instructor: Lisa Neal is a Senior Research Engineer at the
- EDS Center for Advanced Research, where she works on a multi-
- user strategic planning system. She has a Ph.D. in Computer
- Science from Harvard University.
-
-
- 3. BUILDING CSCW INTERFACES
- Alan Wexelblat--Bull Information Systems
-
- Objective: To give engineers/designers confidence and
- understanding to actually go out and implement CSCW systems
- and to give decision-makers trade-offs and decision criteria
- for making better decisions involving CSCW systems.
-
- Content: The course will cover the issues that are raised by,
- and trade-offs involved in, building a system when more than
- one user will be involved. These include representing
- multiple people╒s work (for example, by multiple cursors),
- implementing additional communications channels, and so on.
- An overview of example existing systems will be given, with
- demonstrations and videotapes highlighting important
- interface issues in each system. Detailed examples showing
- the different challenges posed by graphics and text will also
- be given, including distribution of source code for two
- simple CSCW systems so that students can see down to the code
- level the effects of design and construction decisions on the
- final system.
-
- Who should attend: This intermediate to advanced course is
- intended for those who will be building systems or who will
- be responsible for evaluating and selecting among systems
- built by others. Students should have a grounding in the
- basics of CSCW and user-interface design and be familiar with
- programming in a windowing environment (X, NeWS, etc.).
-
- Instructor: Alan Wexelblat is an engineer involved in the
- design and construction of user interfaces.
-
-
- 4. ETHNOGRAPHY AND SYSTEMS DEVELOPMENT: BOUNDING THE
- INTERSECTIONS
- David Randall--Lancaster University
- Richard Bentley--Lancaster University
-
- Objective: To develop an appreciation for the need to analyze
- the social setting in which work takes place when deriving
- requirements for co-operative systems. Participants will
- learn the relevance of ethnographic analysis for capturing
- social complexity and its relationship to other social
- investigation methods.
-
- Content: Part I will concentrate on the need for social
- analysis in CSCW systems development and the relevance of
- ethnography. Part II will address specific problems in
- integrating ethnography with requirements formulation and
- show how some of these can be eased when an interactive model
- of development is applied. Part III will be a practical
- session and discussion which will examine the ways in which
- the nature of a task is changed using different interfaces.
- Problems with using ethnographic analysis for requirements
- formulation will be demonstrated and exemplified from the
- tutor's own research.
-
- Who should attend: The tutorial is aimed at those interested
- in the development of cooperative systems, who may or may not
- originate from a sociological or computing background. No
- previous knowledge of ethnography is required, and only a
- rudimentary knowledge of basic software development issues
- will be assumed.
-
- Instructors: David Randall and Richard Bentley are
- researchers in CSCW at Lancaster University, UK. They are
- currently working on a project investigating electronic
- information display in the domain of UK Air Traffic Control.
-
-
- AFTERNOON TUTORIALS
- 2:00 - 5:30
-
-
- 5. MIME: ENHANCED INTERNET MAIL STANDARD AS AN
- APPLICATION BASE FOR CSCW
- Nathaniel S. Borenstein--Bellcore
-
- Objective: To present a technical overview of MIME
- (Multipurpose Internet Mail Extensions), the new proposed
- standard format for Internet mail messages which has the
- potential to vastly extend the functionality of electronic
- mail and its usefulness for CSCW applications. By the end of
- the tutorial, attendees will have a clear idea of what MIME
- can be used for and enough technical information to begin
- designing MIME-based applications almost immediately.
-
- Content: The tutorial will cover the philosophy behind MIME,
- the basic structure of email data in MIME format, the
- specific data types that are predefined by MIME, and the
- mechanisms and procedures for extending MIME to include new
- types of data. All of this will be made concrete through the
- presentation of numerous examples of MIME messages and MIME-
- compliant mail-readers in operation.
-
- Who should attend: CSCW researchers and developers. No
- programming or other specific technical knowledge is assumed,
- but a basic understanding of how Internet email works will be
- helpful.
-
- Instructor: Nathaniel S. Borenstein has been a researcher in
- the area of electronic messaging and CSCW for ten years. He
- is one of the primary authors of the Andrew Message system.
- He is the author of the recent book, Programming As If People
- Mattered, and is one of the primary authors of the MIME
- standard.
-
-
- 6. THE ROLE OF HYPERMEDIA FOR CSCW APPLICATIONS
- Norbert A. Streitz--GMD-IPSI
-
- Objective: To provide an understanding of the innovative
- potential of hypertext and hypermedia for CSCW applications.
- The tutorial will cover the concepts of hypertext/hypermedia,
- a range of selected hyperdocuments and hypermedia systems
- supporting cooperation, and how to evaluate the opportunities
- offered by hypermedia in CSCW situations.
-
- Content: The tutorial will address the following issues: the
- necessity of non-linearity for coordination and
- collaboration, implications of multi-person authoring results
- for the usefulness of hypertext, the relationship between
- hypertext as a communication medium and other multi-media,
- and the usefulness of hypermedia for asynchronous interaction
- and real-time work.
-
- Who should attend: This tutorial is aimed at computer
- scientists, psychologists, managers, technical writers and
- software developers with a basic understanding of interactive
- systems.Instructor: Norbert A. Streitz is the Vice Director
- of the Integrated Publication and Information Systems
- Institute of the National Research Center for Computer
- Science and Information Technology of the Federal Government
- of Germany.
-
-
- 7. NETWORKS FOR COLLABORATION
- Robert Fish and Robert Kraut--Bellcore
-
- Objective: To provide a grounding in the fundamentals of
- video/audio conferencing and current trends.
-
- Content: Station equipment, networks, networking options,
- compression technology, and multipoint systems will be
- surveyed. The tutorial will address use and usability issues
- such as formal and informal communication, visual and audio
- quality, privacy, and integration with shared computer tools
- as well as the benefits and pitfalls of using these systems.
- In addition, a survey of both turnkey technology (so you know
- what╒s out there now) and research technology (so you know
- what╒s coming) is provided.
-
- Who should attend: Conference attendees who want an
- introduction to video/audio communication systems.
-
- Instructors: The instructors have worked for the last several
- years on a number of projects involving the creation of
- useful video/audio networks for collaborative use. These
- projects have included the VideoWindow large-screen
- telepresence system and the CRUISER(tm) desktop
- teleconferencing system.
-
-
- 8. STRATEGIES FOR ENCOURAGING ADOPTION OF GROUP
- TECHNOLOGIES
- Susan E. Rudman--US West
- Ellen Francik--Pacific Bell
-
- Objective: To provide detailed practical advice for
- introducing innovative communication systems into
- organizations.
-
- Content: The tutorial covers: (1) challenges in design and
- adoption; (2) resulting interdependence between development,
- human factors, marketing, sales support, and customer groups;
- (3) strategies for accurate, productive placement of systems;
- (4) interviewing techniques that can be used during product
- design, early testing, and implementation in customer sites;
- (5) use of interview data for market redefinition and system
- redesign. We use historical examples and case studies to
- illustrate the early problems of currently successful
- products as well as adoption problems faced by today╒s
- groupware systems.
-
- In depth case studies of the introduction of voice mail in
- the early eighties and the introduction of the Freestyle
- multi-media electronic mail system will be used to illustrate
- the issues. Students will be asked to evaluate a case study
- for the introduction of desktop video conferencing and are
- encouraged to bring their own case studies for discussion.
-
- Who should attend: Experienced human factors specialists,
- especially those designing communication systems or doing
- field interviews. Software developers interested in
- "external" factors affecting the success of innovative
- communication products. Also, managers who coordinate
- software development, marketing, or product support; or those
- who manage the introduction of new systems into their
- organizations.
-
- Instructors: Susan E. Rudman is responsible for designing
- user interfaces for multi-media applications at US West.
- Formerly she managed field research for the planning and
- evaluation of new technologies used for communication and of
- database applications at Wang Laboratories.
-
- Ellen Francik is in Pacific Bell╒s Human Factors Engineering
- Laboratory and works on the design of group support systems
- and messaging products. Previously she contributed to the
- design, evaluation, and field support of a novel groupware
- product at Wang Laboratories.
-
-
-
- *************************************************************
- C O N F E R E N C E I N F O R M A T I O N
-
- *************************************************************
- For any questions you may have regarding CSCW '92, or to
- obtain a copy of the Advance Program, contact:
-
- CSCW '92
- Computer Systems Research Institute
- Room 398 Pratt Building
- 6 King's College Road
- Toronto, Ontario, Canada M5S 1A1
- Phone (416) 978-5184
- Fax: (416) 978-0458
- Email: cscw92@dgp.toronto.edu
-