PC Gamer 8/1995-07_Disc_8.iso/readme/shantech.txt

Text File | 1995-04-28 | 56KB | 1,315 lines

Shanghai: Great Moments

Introduction
Thank you for purchasing Shanghai: Great Moments. We have included the
following supplemental documentation to assist you in the event of any
problems during the installation or running of the program. It contains
additional technical tips that were not printed in the original Shanghai:
Great Moments documentation and should be considered a part of this
program documentation.

This document is arranged in the following sections:

Customer Support Bulletins
System Requirements
Before You Install
Changes To Your System
Running the Game
System Tune-up
       Improving System Performance
Troubleshooting
       Windows, Win32s and WinG Troubleshooting
       Sound or Video Problems
       DVA.386 File
       Networks
       Questions & Answers
Hardware Manufacturers
       System Manufacturers
       Sound Card Manufacturer List
       Video Card Manufacturers
       CD-ROM Manufacturers

Customer Support Bulletins
The information contained in this document is the latest information
Activision has on this program to date. In an effort to keep you informed
on any further developments with our games, Activision has created Customer
Support Bulletins. These files contain updates on the latest technical
information that may affect our programs. Look for these files on our
support areas on various on-line services.

System Requirements
The minimum system requirements for Shanghai: Great Moments are:

       IBM PC or 100% compatible
       486/33 MHz or faster
       8 MB RAM
       Double-speed CD-ROM drive (300K bps)
       Hard disk drive with 12 MB available
       256 color SVGA Windows drivers (640x480 or higher)
       MS-DOS¿/PC-DOS¬ 6.0 or higher
       Microsoft¬ Windows¬ 3.1
       Mouse
       Sound Blaster or 100% compatible sound card with Windows driver

NOTES:
       You must have the latest Windows drivers for your sound and video
       card. If you have any problems running the program, older sound or
       video drivers are the most likely cause. Please see the Hardware
       Manufacturers section of this document for more information on
       where to obtain the latest sound and video drivers. You need a
       permanent swap file at least 10 MB in size. For more information
       on creating permanent swap files, please consult your Windows
       manual and the additional System Tune-up information in this
       document. Windows NT 3.1, Windows NT 3.5 and Windows 95 are not
       supported at this time.

Before You Install
As with most programs installed into the Windows environment, certain
files are modified and can be difficult to restore to their original state.
In the event you want to restore your Windows environment to the way it was
before installing this program, we suggest you back up your Windows directory
and the Windows System directory. It is in general a good practice to back
up your hard drive from time to time. Please consult your DOS or Windows
manual for more information on backing up your system.

The installer will make a backup of two key Windows files, WIN.INI and
SYSTEM.INI, and create a log of the changes it makes to your system. The
backup files are called WIN.SGM and SYSTEM.SGM; the log file is called
SHGM.LOG. These files can be found in your Shanghai: Great Moments
directory, which is usually C:\SHGM. While these are created to provide
you with a quick means of restoring your system, they are by no means a
substitute for a full backup of your software. We highly recommend that
you perform a full system backup before installing ANY program.

IMPORTANT NOTE: If you install Shanghai: Great Moments a second time,
the .SGM backup files will be overwritten by the Windows configuration
created the first time you installed the program and your original
.INI files will be lost. We highly recommend that after you install
the program for the first time, you copy these files to a floppy disk
for safe keeping, should you wish to return to this configuration once
you have installed Shanghai: Great Moments.

Please keep in mind that as you install other Windows software on your
system that also make changes to the WIN.INI and SYSTEM.INI files, these
backup files created by our program will become unnecessary. These files
are only for an emergency situation during the installation of Shanghai:
Great Moments or within the first day or two after installation. For
instance, if your system will not run properly after the game is installed,
you have a means to restore your old system quickly. If your system
continues to function properly after Shanghai: Great Moments is installed,
then you will most likely never need to restore these old .INI files. In
fact, as you install other Windows software on your system, it would be
undesirable to return to the old configuration, since it might cause your
newly installed programs to stop functioning properly.

In addition to backing up your system, we strongly recommend that you
install and run the program under the following conditions.

       Before installing, close all other applications.

       Make sure you have the following statements in your CONFIG.SYS file.
       Win32s setup may fail if you do not:

    FILES=50
    BUFFERS=30

    If at any time you receive an Error 4 message, try increasing the
    FILES= line in increments of five. (Example: FILES=50 to FILES=55)
    Then reboot your machine and try again.

       Make sure your color resolution in Windows is 256 colors. Shanghai:
       Great Moments will only install on a system set to 256 colors.

       Do not install this program to a shared network copy of Windows.
       The program needs to make changes to the \WINDOWS\SYSTEM directory
       that are not possible under shared network conditions.

       Do not install if you are using Windows NT or Windows 95. While the
       program may function on these versions of Windows, they are not
       supported, and you may experience problems. We do not recommend
       using Shanghai: Great Moments with Windows NT or Windows 95 at this
       time.

       For proper installation and best performance, make sure you are
       running Windows in 386 Enhanced Mode with at least a 10 MB permanent
       swap file. For more information on creating permanent swap files,
       please consult your Windows manual and the additional System Tune-up
       information in this document.

       We do not recommend installing this program to a compressed drive.
       If possible, please install to a non-compressed drive and run the
       program from there. If you do need to install to a compressed drive,
       the disk space requirements listed above are 24 MB of free disk space
       rather than 12 MB.

       Before installing the game, you should first disable any alternative
       Windows desktop shells (PC Tools for Windows, Norton Desktop for
       Windows, Dashboard, Kids Desk, etc.) other than Windows Program
       Manager, and then run the program from the Program Manager. Please
       refer to the documentation for your Windows desktop shell for more
       information on disabling it, or running Program Manager while using
       it.

Changes To Your System
Q:  So, the game is installed on my system now. What changes have been made
to my Windows setup?

A:  WeÆre glad you asked. Since Shanghai: Great Moments uses the new Win32s
and WinG libraries to give you the ultimate multimedia Shanghai experience,
many changes had to be made to your Windows setup in order for the game to
run. In the next couple of paragraphs we will describe those changes to you.

First, there were three new directories created on your hard drive. Those
directories are C:\SHGM, C:\SHGM\DATA and C:\WINDOWS\WIN32S (We are assuming
that you used the default directories when you installed Windows and
Shanghai: Great Moments). The SHGM directory contains the necessary files
to run Shanghai: Great Moments and the DATA directory contained within the
SHGM directory is where the various tile sets and animations used in the
game will be decompressed to as you play. The WIN32S directory in your
WINDOWS directory stores the new Win32s extensions we added to your Windows
setup. A fourth directory, C:\SHGMTEMP may be left on your hard drive after
installation is complete. Please delete this directory if it appears on your
hard drive. The files contained in it are unnecessary once the game is
installed and running properly.

The following files are installed in the C:\SHGM directory on your hard
drive:

SHGMRES  DLL
SHGM     EXE
SHGM     HLP
SHGM     LOG  (A list of what occurred during installation)
SYSTEM   SGM  (Your original SYSTEM.INI file from the Windows directory)
WIN      SGM  (Your original WIN.INI file from the Windows directory)
TECHHELP WRI

Initially, no files are installed to the C:\SHGM\DATA directory. However,
as you play the various games and tile sets, different files will be de-
compressed from the CD to your hard drive into this directory to enhance
the speed of the game.

Several files are added or changed in your Windows directories. The next
four lists will tell you exactly what is changed and why.

First, the following files are added to your C:\WINDOWS directory:

ACTIVISI GRP  (This is the new Activision program group window)

The following files are modified in your C:\WINDOWS directory:

PROGMAN  INI  (Modified to add the new Activision program group window)
SYSTEM   INI  (Modified to add the new Win32s and WinG drivers)
WIN      INI  (Modified to add the new Win32s and WinG drivers)

The following files may be added or modified (if they existed prior to
installation) in your C:\WINDOWS\SYSTEM directory:

DVA      386  (Please see the Troubleshooting section for more info)
W32SYS   DLL
WIN32S16 DLL
WING     DLL
WING32   DLL
WINGDE   DLL
WINMM16  DLL
WINGDIB  DRV
WIN32S   INI
WINGPAL  WND

The following files may be added or modified (if they existed prior to
installation) in the C:\WINDOWS\WIN32S directory:

W32S     386
COMDLG32 DLL
CRTDLL   DLL
LZ32     DLL
MPR      DLL
NETAPI32 DLL
NTMSG    DLL
OLECLI32 DLL
OLESVR32 DLL
SCK16THK DLL
SHELL32  DLL
VERSION  DLL
W32SCOMB DLL
W32SKRNL DLL
WINMM    DLL
WSOCK32  DLL
WINSPOOL DRV
WIN32S   EXE
CTYPE    NLS
LOCALE   NLS
L_INTL   NLS
P_037    NLS
P_10000  NLS
P_10001  NLS
P_10006  NLS
P_10007  NLS
P_10029  NLS
P_10079  NLS
P_10081  NLS
P_1026   NLS
P_1250   NLS
P_1251   NLS
P_1252   NLS
P_1253   NLS
P_1254   NLS
P_437    NLS
P_500    NLS
P_737    NLS
P_850    NLS
P_852    NLS
P_855    NLS
P_857    NLS
P_860    NLS
P_861    NLS
P_863    NLS
P_865    NLS
P_866    NLS
P_869    NLS
P_875    NLS
P_932    NLS
P_936    NLS
P_949    NLS
P_950    NLS
SORTKEY  NLS
SORTTBLS NLS
UNICODE  NLS

Running the Game
This product uses the new WinG graphical libraries for Microsoft Windows
3.1. If you have never used a WinG product before, there are some steps
you should be aware of. When you run the game for the very first time,
your display is tested by WinG to allow the game to achieve its best
performance on your system. DO NOT interrupt this test. This test will
run for a few moments and determine the fastest way to send video to your
existing hardware.

WinG performs the display test when a program using WinG is run in the
following situations:

1.      After being installed for the first time.

2.      After the display size is changed, e.g., you switch resolutions
from 1024x648 to 640x480.

3.      After you update your display driver or install a new display card.

When running the program, we strongly recommend that you run under the
following conditions.

       Before playing, close all other applications. Some users have
       experienced random errors while playing Shanghai: Great Moments if
       they have other memory-intensive Windows applications running at the
       same time. Activision highly recommends running Shanghai: Great
       Moments as a stand-alone Windows application. If this is not
       possible, Activision recommends starting all other Windows
       applications prior to starting Shanghai: Great Moments.

       For the best performance make sure you are running Windows in 386
       Enhanced Mode with at least a 10 MB permanent swap file. For more
       information on creating permanent swap files, please consult your
       Windows manual and the additional System Tune-up information in this
       document.

       Make sure your hard drive has at least 12 MB of free disk space. If
       you use a compressed drive, the disk space requirements are 24 MB of
       free disk space rather than 12 MB.

       Before playing the game, you should first disable any alternative
       Windows desktop shells (PC Tools for Windows, Norton Desktop for
       Windows, Dashboard, Kids Desk, etc.) other than Windows Program
       Manager, and then run the program from the Program Manager. Please
       refer to the documentation for your Windows desktop shell for more
       information on disabling it, or running Program Manager while using
       it.

System Tune-up
The following section offers tips on how to configure Windows for maximum
performance with multimedia titles. The following instructions have been
prepared by Activision's Quality Assurance and Customer Support departments
as an added service to our customers. These steps are suggestions only. You
do not have to perform any of these steps, although some of them may help
improve performance on your system. Please make a backup of your system
before performing any of these steps in case you wish to restore your
system to its original state.

NOTE: Activision does not make any claims, guarantees, or promises that
the following instructions will benefit all computer systems. Before
undertaking any of these changes on your system, consult your DOS, Windows,
video card, sound card and any other related manuals for additional
information. The basic rule of thumb being ôIf you don't understand it,
don't do it! Activision Customer Support can only provide assistance for
specific problems with the program, they cannot walk individuals through
the steps to a complete system tune-up. We suggest that you ask a knowledge-
able friend or a professional at a local computer store if you need help
with these steps.

Improving System Performance
Our Windows games take full advantage of your multimedia computer's
capabilities, and require that your system meet the minimum requirements
listed on the outside of the package and in the documentation. However,
some systems, especially those that just meet the basic requirements,
sometimes need a little more help to run faster. Here are some suggestions
you can follow that may improve performance on your system.

1.      We recommend that you enable MicrosoftÆs SmartDrive disk caching
software before playing the game. Consult your DOS documentation about
SmartDrive, or you can type HELP SMARTDRV at the DOS prompt for information
about configuring SmartDrive. (Note: You may experience problems installing
Win32s when SMARTDRV is loaded with write-caching enabled. When Windows
restarts, the SYSTEM.INI file is sometimes in a corrupt state. You may want
to temporarily disable SmartDrive, or at the minimum, the disk write-caching
while installing Shanghai: Great Moments.)

2.      Create a permanent swap file that is at least 2 MB larger than the
amount of physical RAM memory in your system. Although it is usually best
in systems with 4 MB or 8 MB of physical RAM to set the size of this file
to twice the size of their RAM. For users with systems that have more than
8 MB of RAM, a large swap file becomes redundant.  Users with 10 MB or more
of RAM can set the size of their permanent swap file to about 4 MB. You may
need to run the DOS DEFRAG utility on your hard drive before you can create
a swap file this size. A swap file is a space on your hard disk that Windows
can use as if it were RAM in your system, so a swap file gives you the effect
(though not the speed) of having additional RAM in your system. There are two
types of swap files: temporary and permanent. Permanent swap files are faster
and are the better choice. Shanghai: Great Moments requires that you use a
permanent swap file for proper performance. Please refer to your Windows
manual for more information on how to create permanent swap files. Please
note that a swap file is not a replacement for physical RAM. The program
requires that you have at least 8 MB of physical RAM installed in your
system.

3.      If you use HIMEM.SYS and EMM386.EXE to manage the memory on your
system, run MEMMAKER to maximize the amount of available memory on your
system. Often you will need to run it twice to obtain the best settings.

4.      Use a third party memory manager. Windows HIMEM.SYS and EMM386.EXE
do a good job of managing your memory, but programs like Quarterdeck's
QEMM 7 can do an even better job, often helping to improve your performance
in the process. One note however: Many of these programs offer stealth or
cloaking technology to use sections of memory they would not ordinarily use.
We do not recommend that you use these features when using a third party
memory manager.

5.      Create a clean Windows environment. Make sure that there are no
other Windows programs running. Disable all screen savers, virus scanners,
sound utilities. Remove or minimize any unnecessary windows or icons. If
you are using an alternate Windows desktop shell (PC Tools, Dashboard,
Packard Bell Navigator, etc.), disable it and use Program Manager instead.
Most alternative shells do not interface with Windows very well and can
reduce performance on your system. Also, turn off your Wallpaper in Desktop
in Control Panel. Wallpaper can sometimes take up a considerable amount of
memory and impede system performance.

6.      Increase the amount of physical RAM memory in your PC to 16 MB or
greater. Systems with more RAM available for Windows-based programs generally
perform better than systems that just meet the minimum requirements.

7.      Get the best video card you can afford. If your system has VESA Local
Bus (VL-Bus) capability, get a fast VESA Local Bus video card. The same goes
for PCI-based systems. If you can afford to upgrade your motherboard in your
system, then upgrade to a fast 486 or Pentium motherboard that supports VESA
Local Bus or PCI type cards. These systems out-perform the standard ISA-type
cards found in most PCs. Check the major computer magazines for recommen-
dations on the best video cards.

8.      A faster CD-ROM drive will dramatically improve the performance in
your system. Shanghai: Great Moments requires a double-speed CD-ROM drive
with a 300KB per second or faster transfer rate. While this gives you good
performance, a quad-speed CD drive will give you fantastic performance,
especially when coupled with a well-tuned Windows system and a fast video
card.

All of these tips are intended to help you improve performance on your
system. There are many other tips that can help, such as removing unnecessary
fonts in Windows, deleting excess program groups. We highly recommend that
you check out some of the annual Troubleshooting Tips issues of popular
magazines like PC Computing or Windows magazine. These issues are published
once a year and contain some great information on improving performance in
your PC.

Troubleshooting

Windows, Win32s and WinG Troubleshooting
Most problems you may encounter in Windows can be solved quickly and easily.
We test our games thoroughly on a variety of systems before they are
released, but we cannot test on all possible combinations of software and
hardware. Many of the problems you could encounter in Windows are caused by
device drivers for display cards, sound boards or CD-ROM drives.

We used the latest Windows technology, WinG and Win32s, to create Shanghai:
Great Moments. A system with the latest video, sound and CD-ROM drivers will
perform properly. However, many users may not have these drivers or know how
to get them. While it may seem to be an inconvenience to some users, taking
the time to obtain these drivers and install them on your system will result
in a better system. In this document we have provided lists of the Technical
Support and BBS numbers for many of the major PC, video card, sound card and
CD-ROM manufacturers in the industry.

For easier access, this document is installed in the Activision program group
as an icon. Double-click the Shanghai Troubleshooting icon to view this file.

The following section is intended to assist you in solving some of the common
problems that can occur with these new Windows technologies. If after trying
these solutions you are still having difficulties, please contact Activision's
Customer Support department, listed at the end of the printed Installation
Guide inside the CD case.

Sound or Video Problems
If you experience sound or video problems while using this program, you should
first make sure you have the latest Windows drivers for your sound and video
cards. The Windows drivers are commonly included on the diskettes that came
with your sound or video card. Updated drivers can also be obtained in a
variety of places. The dealer who sold you your hardware should have access
to the most recent drivers. Most manufacturers maintain a BBS containing the
latest drivers for free downloading. Drivers are available on America Online,
CompuServe and other popular on-line services. We have also provided a list
of manufacturers at the end of this document, containing Technical Support
and BBS numbers for many of the major manufacturers. Please make every effort
to install the latest drivers for your hardware before calling Activision
Customer Support.

Please consult the manuals that came with your sound card or video card for
assistance in identifying which card you have and what version of the drivers
you are currently using, or call the Technical Support department of the
manufacturer of the card for help.

DVA.386 File
MicrosoftÆs DVA.386 file is required by many video cards to properly display
Windows programs. Microsoft WinG (used in this program) uses an up-to-date
version of this file to perform its tasks in Windows. If this file exists in
your C:\WINDOWS\SYSTEM directory when the installation program is run, it is
tested to see if it is an older version of the file. If it is, the installer
replaces it with the new DVA.386 file for WinG. Unfortunately, some video
cards have special requirements or bug fixes built into their older DVA.386
file, and when this file is replaced by a newer version of DVA.386, Windows
may not load. Unfortunately, there is no way to test for these specific
situations. It is up to the manufacturers of these video cards and drivers
to keep Microsoft updated on these changes and bug fixes. If you experience
this type of problem, you will simply see a black screen when Windows tries
to load, and your system will freeze. At this point, you can do one of two
things.

First, you can try copying your old DVA.386 file from the disks that came
with your video card into the C:\WINDOWS\SYSTEM directory to get your system
running again. If you made a backup of your Windows directory before
installing the program as we suggested, you can restore that one file from
the backup.

Second, contact the manufacturer of your video card and request the latest
drivers for your video card in Windows. They should have a newer DVA.386
file. See the Hardware Manufacturers section for help in obtaining the
latest drivers.

Important Note: For proper performance, you should have the latest drivers
for your CD-ROM drive, sound card and video card. If you have any problems
running the game, one of these drivers is most likely the cause! See the
Hardware Manufacturers section for help in obtaining the latest drivers.

Networks
When installing Shanghai: Great Moments on a system connected to a network,
log off of the network and disable any network software before installing
and running the program for the first time. Network software may interfere
with WinGÆs display profiling test, and you will not receive the best
performance on your system. When installation is complete and the program
has been run at least once, then reestablish your network connections.

Questions & Answers

Q:  Why wonÆt the program install?
A:  You may have insufficient hard disk space for the program to decompress
the files it needs from the CD to your hard drive. Free up more hard disk
space.

-or-

A:  Your video card is not set to 256 colors. Shanghai: Great Moments will
only install on a system set for 256 colors.

Q:  Why do I get a ôShared Application Errorö when I try to install the
program, and what can I do about it?
A:  This error occurs when a file is in use by Windows that Shanghai: Great
Moments needs to update during installation. You can try two things when
this occurs. First, try pressing CTRL-ESC to bring up the Windows Task
Manager window. Make sure that the only things open are Shanghai: Great
Moments Setup and Program Manager. All other programs should be closed
while you install the program. If you see any other applications on the
Task List window, click on the name of that program to highlight it and
then click on  End Task. That will close the program. Then when the list
contains only the two necessary programs, Shanghai: Great Moments Setup and
Program Manager, click on Shanghai: Great Moments Setup and then click on
Switch To to go back to the setup program. You should be able to click on
Retry in the Shared Application error box and the setup program will continue
normally. If this does not work, your second option is to exit the setup
program, close down Windows and then try again with no other programs
running.

Q:  Why wonÆt the Setup program create a program group window?
A:  You may have too many program groups on your screen. Consolidate some
smaller groups into other groups and try installing again.

Q:  Why do I get an error message that says ôWin32s - Error. Improper
Installation. Win32s requires W32S.386 in order to run. Re-install Win32s
when I try to run the game?
A:  Win32s may not be completely installed on your system, or you may have
restored your old configuration from the backups of your original WIN.INI
and SYSTEM.INI files. If Win32s is not being loaded by Windows, Shanghai:
Great Moments will not run. You may need to reinstall Shanghai: Great Moments
and Win32s in order to run the program. Please consult the section called
Changes To Your System for more information on how to determine if Shanghai:
Great Moments, Win32s and WinG are installed properly on your system.

Q: How do I know which lines in my .INI files were changed by the Shanghai:
Great Moments installation program?
A:  You will see sections of your .INI files that contain notes similar
to the following:

;;Following line modified by Shanghai Great Moments Installation
;;drivers=mmsystem.dll ;;-- This is the original line
drivers=mmsystem.dll winmm16.dll ;;-- This is the updated line

As you can see, there is plenty of notation to inform you of what was
changed. The original line is commented out by the ô;;ö characters and it
has been noted that it is the old line.  The new line is also noted at the
end of the line.  You can actually go back through your .INI files and
delete the new lines and remove the ;; from in front of the old line to
restore it to its original state.  If you do this, Shanghai: Great Moments
will not operate properly, and you may actually cause problems for Windows
as well.  We recommend that if you want to restore your old Windows setup,
that you restore the complete version of Windows from a backup.

Q:  How do I remove Win32s from my system?
A:  If you want to remove Win32s from your system, you can try the following
steps. Please note that Activision does not recommend using these steps. We
are simply providing them for your convenience. We highly recommend that you
restore your older version of Windows from a backup rather than taking this
course of action.

Remove the following line from the [386Enh] section of SYSTEM.INI:

device=C:\WINDOWS\SYSTEM\WIN32S\w32s.386

Modify the following line in the [BOOT] section of SYSTEM.INI:

drivers=mmsystem.dll winmm16.dll

Change it to read as follows:

drivers=mmsystem.dll

Delete the following files from the C:\WINDOWS\SYSTEM subdirectory:

W32SYS.DLL
WIN32S16.DLL
WIN32S.INI

Delete all the files in the C:\WINDOWS\SYSTEM\WIN32S directory and remove the
directory.

Restart Windows and Win32s will no longer be part of your Windows setup.
Please also note that Shanghai: Great Moments will not run without Win32s
installed.

Q: Is there any way I can restore my old setup that did not use Win32s?
A: Yes, provided you did not run the setup program more than once and that
you have not installed other programs that have made additional modifications
to your WIN.INI and SYSTEM.INI files. Your original WIN.INI and SYSTEM.INI
files are stored in the files WIN.SGM and SYSTEM.SGM in your C:\SHGM
directory or the directory where you installed the game. You can rename them
to WIN.INI and SYSTEM.INI and copy them back into your C:\WINDOWS directory
to restore your original configuration.  Any programs installed after your
original .INI files were created may not function properly at this point.
NOTE: If you ran the setup program more than once, your original files are
no longer available. Refer to the section of this document called Before
You Install. This section can be used as a guide to restoring your system
to its former state.

Q:  Why does my system freeze up on a black screen?
A: You probably have a video driver or sound driver that is incompatible
with Win32s or WinG. You need to upgrade to the latest video and sound
drivers for your hardware. Call your video and/or sound card manufacturer
for an updated version or download the newest driver from the manufacturer.
A list has been provided in the Hardware Manufacturers section of this
document for your convenience.  Please see the Before You Install section
above for information on recovering from this situation.

-or-

A:  A newer or updated DVA.386 file is required by many video cards to
properly display Windows programs. WinG uses a newer modified version of
this file to perform its tasks in Windows. If this file exists in your
C:\WINDOWS\SYSTEM directory when the installation program is run, it is
tested to see if it is an older version of the file. If it is, the installer
replaces it with the new DVA.386 file for WinG. Unfortunately, some video
cards have special requirements or bug fixes built into their older DVA.386
file, and when this file is replaced by a newer version of DVA.386, Windows
may not load. Please see the DVA.386 section above for more information on
solving this problem.

Q:  Why am I having so many problems (General Protection Faults) with the
program using my ATI Mach8 (38800) based video card?
A:  ATI has released newer drivers for cards based on this chipset. Please
use the Hardware Manufacturers section of this document to contact ATI. In
the meantime, try changing the DevBmp parameter, found in the [display]
section of SYSTEM.INI to read DevBmp=0. This will most likely prevent the
errors you are seeing. Please call ATI Technical Support if you continue to
experience these types of problems.

Q:  I installed your program on my system and now I am getting General
Protection Fault messages all the time, what happened to my system?
A:  You may have a video card that uses an S3 driver. Certain S3 drivers
can be made to operate properly with Win32s by changing the following line
in SYSTEM.INI in the [display] section:

aperture-base=100

Change the line to read:

aperture-base=0

Restart Windows and the display problems will no longer occur. If this does
not help, obtain the latest S3 drivers from your video card manufacturer.
S3 driver should be version 1.3 or higher.

Q:  Why doesnÆt the game start?
A:  WinG or Win32s may not be installed correctly. Run Install again from the
CD, and make sure that the game, WinG, and Win32s are all successfully
installed. NOTE: Before you run the installation program again, please copy
the files WIN.SGM, SYSTEM.SGM and SHGM.LOG to another directory or a floppy
disk. Please see the section of this document called Before You Install for
more information on why you should do this.

-or-

A:  Some other aspect of Windows may not be properly configured. Check the
sound and video drivers as described above. Click on the Help menu in Program
Manager and then click on About to ensure that your system is in 386 Enhanced
Mode. Check 386 Enhanced in your Control Panel to ensure that you have a
large enough permanent swap file under Virtual Memory.

-or-

A:  This problem may also be caused by lost clusters on the hard drive. Exit
Windows and run CHKDSK or SCANDISK  from the DOS prompt to determine if this
is the problem. See your DOS manual for more details on the CHKDSK and
SCANDISK commands.

Q:  I receive a Share Violation whenever I run the setup program or the game.
What is wrong?
A:  Early versions of Windows 3.1 required that the SHARE.EXE driver be
loaded before entering Windows in order to run in 386 Enhanced Mode (Windows
3.11 and Windows for Workgroups do not require it). If you receive a Share
Violation error at any time while using Windows 3.1, you should ensure that
the following line is included in your AUTOEXEC.BAT file:

C:\DOS\SHARE.EXE /F:4096 /L:512

Refer to your DOS manual for more information on the Share command.

Q:  My computer has 4 MB and the program needs 8 MB. In Windows, with virtual
memory, I can get 7 MB but the game doesn't start. Do I really need 8 MB of
actual RAM or can I use virtual memory?
A:  Yes, you really need 8MB of physical RAM, in addition to at least 10 MB
of permanent swap file space.

Q:  Why do I get an error message that says General Protection Fault caused
by GROWSTUB in POINTER.DLL?
A:  This problem is caused by Microsoft Mouse driver version 9.01. Microsoft
is aware of this problem and has a fix for it in v9.01b. One of these three
suggestions should correct the problem: 1) Remove POINTER.EXE from the load=
line in the file WIN.INI and then restart Windows. 2) Download the file
HD1061.EXE from the Microsoft BBS at [phone]. This file is self-extract
ing. Run HD1061 and follow the instructions in the newly created README.TXT
file. 3) Upgrade to the Microsoft Mouse IntelliPoint software version 2.0.
For information about obtaining this upgrade, call the Microsoft Sales
Information Center at [phone] for more information. There is a charge
for this upgrade.

Q:  Why do I get a WinG error or incompatible video card message?
A:  Your video drivers for Windows have not been updated to support WinG.
Update your video card with the most recent drivers. Call your video card
manufacturer for an updated version or download the newest driver from your
video card manufacturer. A list has been provided in the Hardware
Manufacturers section of this document for your convenience.

Q:  Why are my tiles so small and hard to see?
A:  Your monitor may be set at 1024x768 resolution or higher which is much
larger than the 640x480 screen size Shanghai: Great Moments is optimized to
use. Try setting the monitor to 640x480 resolution. See your Windows manual
for details.

Q:  I can't see the entire game field on screen, I have to scroll around the
screen to see the entire field. Why?
A:  Your monitor may be set to a resolution lower than 640x480. Shanghai:
Great Moments requires a minimum of 640 pixels wide by 480 pixels high and
256 colors.

Q:  Why do I get an error message that says Midi file may not play properly?
A:  Just click on the OK button; the music will most likely play just fine.
If music played properly when you pressed "OK" before, and you get the dialog
box again, you can select "Don't display this message" to turn it off. This
should not affect the performance of the program.

Q:  Why is there no sound in the program?
A:  There must be a 100% Windows (Sound Blaster) compatible card in your
computer. Also, make sure your speakers are plugged in correctly, turned on
and the volume is turned up to an audible level. If you still do not have
any sound in the program, make sure you have the latest sound drivers for
your sound card. Call your sound card manufacturer for an updated version or
download the newest driver from your sound card manufacturer. A list has been
provided in the Hardware Manufacturers section of this document for your
convenience.

-or-

A:  Make sure you have Sound and Music selected in the program on the
Preferences menu.

Q:  Why am I only getting partial sound from the program?
A:  Make sure you are using the latest sound driver for your sound card.
Some sound card companies do not have Windows drivers that take full
advantage of the functions Windows has available. Contact the manufacturer
of your sound card for information on improved drivers for Windows. We have
provided a listing of Hardware Manufacturers at the end of this document for
your convenience.

-or-

A:  Make sure you have Sound and Music selected in the program on the
Preferences menu.

Q:  Why donÆt I get any voices or sound effects?

A:  Your sound drivers for Windows may require updating. Update your sound
drivers with the most recent versions. Call your sound card manufacturer for
an updated version, or download the newest driver from your sound card
manufacturer. A list has been provided in the Hardware Manufacturers section
of this document for your convenience.

-or-

A:  Make sure you have Sound and Music selected in the program on the
Preferences menu.

-or-

A:  Your sound card is not installed properly, or the wrong sound driver is
installed. Check your sound cards installation and setup parameters within
Windows to be sure all is correct. See your sound card manual and your
Windows manual for details.

Q:   Why am I not getting any music in the program? -or- Why doesnÆt the
music in the program play properly?
A:  Your sound drivers for Windows may require updating. Update your audio
drivers with the most recent versions. Call your sound card manufacturer for
an updated version, or download the newest driver from your sound card
manufacturer. A list has been provided in the Hardware Manufacturers section
of this document for your convenience.

-or-

A:  Your sound card may not be installed properly. Check your sound card's
installation and its setup parameters within Windows to be sure all is
correct. See your card's manual and your Windows manual for details.

Q:  Why is the game so slow on my system?
A:  Make sure you are running Shanghai: Great Moments on a 486/33 or higher
system with at least a double speed CD-ROM drive capable of 300 KB per
second transfer rates. A 486/25 or slower system usually will not perform
at an acceptable speed, nor will a single speed CD-ROM drive. Make sure your
video driver is running in 640x480x256 colors. A higher resolution driver
running at 800x600, 1024x768 or higher may slow the game down. Make sure you
are using the latest driver for your computer's video card. Older drivers may
not be compatible with WinG. Call your video card manufacturer for an updated
version, or download the newest driver from your video card manufacturer. A
list has been provided in the Hardware Manufacturers section of this document
for your convenience.

Q:  Why does my game freeze up?
A:  Make sure your computer has at least 8 MB of RAM and that you are using
Windows 3.1 or 3.11. Windows NT and Windows 95 are not supported at this time.

Q: Why do I have a little white mouse cursor instead of my normal mouse
cursor?
A:  Some systems use a power management system that, if your system is left
idle for a certain amount of time, starts to power down certain portions of
the PC hardware. If you select ALT-F4 when the system is in the middle of
doing this, it can get confused and cause the mouse cursor to be temporarily
lost. Exit the game and then restart it to return the mouse cursor to its
normal state.

Q:  Why do I get an error message when trying to change tile sets?
A:  You may have insufficient hard disk space for the program to decompress
the files it needs from the CD to your hard drive. After initially installing,
you may have left a "smaller" tile set installed, then filled up the hard
drive so that a "larger" tile set cannot replace it. You need to cancel the
tile set load, exit the game, and free up more hard disk space.

-or-

A:  Doublespace or another disk compression program is installed. These are
the same circumstances as above, only you have a disk compression program
installed. Free up 24 MB of disk space for the program to use. Disk compres-
sion utilities report an estimated amount of available disk space and are
rarely accurate. Making twice as much space as is required free will most
likely solve the problem.

Q:  Why does the text in Guide To This Tile Set, View Games..., and View Tile
Sets... look so strange?
A:  The Arial font is not present on your system and Windows is using another
font to simulate it. Shanghai: Great Moments expects that your system has the
font Arial installed. If not, these screens won't look the way we intended.

Q:  Why donÆt the movies play properly on my system?
A:  Make sure your system meets the minimum requirements for the program,
especially your CD-ROM drive. The program requires a CD-ROM drive with a
minimum access rate of 300K bps (a "double-speed" drive).

-or-

A:  You do not have enough RAM to run movies. Check the minimum requirements
to make sure you have sufficient RAM to run this product.

-or-

A:  Your video drivers for Windows have not been updated to support WinG.
Update your video card with the most recent drivers. Call your video card
manufacturer for an updated version or download the newest driver from your
video card manufacturer. A list has been provided in the Hardware Manufacturer
s section of this document for your convenience.

-or-

A:  Too many other applications are running. Close down other applications
(especially DOS boxes or modem programs) and try again. We strongly recommend
that you do not run other applications while running Shanghai: Great Moments.

Q:  Why donÆt the Hi-Res movies play properly on my system?
A:  Your video card may not be a "local-bus" or faster card. A non-local-bus
card will probably not be able to play the Hi-Res Movies. Contact your
computer manufacturer for more information on local bus and PCI motherboards
and cards.  NOTE: You can use the Special Ultra Secret Trick listed in this
document to try playing all of the Hi-Res movies.  Some of them may play
properly on your system even though others wonÆt.  You can also switch back
to Hi-Res movies at any time using the Preferences menu in the game.

Q:  Why do the reward movies, intro movies, and host hint movies give me a
Win32s error on my Packard Bell or Compaq computer?
A:  Some Packard Bell and Compaq computers have the Cirrus Logic GD54-2x
video chip hard-wired onto their motherboards. This means two things: 1)
it cannot be removed from the system (although it can be disabled and
replaced), and 2) your computer may have some serious compatibility problems
with Win32s due to this type of video card. We recommend updating the video
driver for the Cirrus Logic GD54-2x, in hopes that the latest video driver
will correct this problem. To circumvent this problem in Shanghai: Great
Moments, change the option under the Preferences menu to No Movies. If this
error occurs on your system, please open File Manager, delete the file called
DEFAULT in the C:\SHGM directory, and restart Windows before you run the
program again.

Q:  The program froze on my system and when I pressed CTRL-ALT-DEL to
terminate the application, I exited Windows. Why?
A:  This is by design. Win32s was designed by Microsoft to close Windows
down in this situation when a Win32s based application like Shanghai: Great
Moments freezes.

Q:  I got a Win32s error on my system. I closed down the program and then
restarted it, and now the error happens every time I run the program, why?
A:  If this error occurs on your system, please open File Manager delete the
file called DEFAULT in the C:\SHGM directory and restart Windows before you
run the program again.

Q:  Why do I get an AD.EXE error message when closing Shanghai: Great Moments?
A:  Shanghai: Great Moments isn't compatible with the After Dark screen saver.
Shut down After Dark while playing.  Consult your After Dark manual for
instructions on how to disable it.

Q:  I have a Gateway 2000 computer. When I exit the program using ALT-F4,
sometimes I get a Win32XXXX error, followed by SHGM caused a General
Protection Fault in module Win32s16.dll@0001:80C5. WhatÆs going on?
A:  The Gateway 2000 uses a power management system that, if your Gateway is
left idle for a certain amount of time, starts to power down certain portions
of the PC hardware. If you select ALT-F4 when the Gateway is in the middle of
doing this, it can get confused and decide to hit the emergency brakes on all
processes, including exiting Shanghai: Great Moments. This in turn sends an
error message to your Windows drivers (now functioning through Win32s), and
Windows displays the message on your screen. If this error occurs on your
system, please open File Manager, delete the file called DEFAULT in the
C:\SHGM directory, and restart Windows before you run the program again.
We also highly recommend that you exit the game rather than leaving it idle
on your PC.

Q:  I have a Dell Pentium. Why canÆt I see the special cursor for X-Ray mode
when I move the mouse around?
A:  Our Dell Pentium systems exhibited this problem with certain mice and
their drivers. Unfortunately, there is no solution for this problem. You will
still be able to use this feature, you just wonÆt be able to see the cursor
unless it is stationary over a tile, which is where it has to be to use it
anyway, so it is merely a minor inconvenience.

Hardware Manufacturers
The following is a listing for system, sound card, video card, and CD-ROM
manufacturers. Wherever possible, we have tried to include the Technical
Support and BBS numbers for each company. Activision has made every effort
to ensure that these numbers are correct, however, you may want to consult
the documentation for your PC, video card, sound card or CD-ROM drive for
more up-to-date information on each company.

System Manufacturers

Acer
Technical Support       [phone]
BBS     [phone]
BBS     [phone]

AST Research
Technical Support       [phone]
BBS     [phone]

Compaq
Technical Support       [phone]
BBS     [phone]

Dell
Technical Support       [phone]
BBS     [phone]

Epson
BBS     [phone]

Gateway
Technical Support       [phone]
BBS     [phone] or [phone]
Download Service        [phone]

Hercules Computer Technology Inc.
Technical Support       [phone]
BBS     [phone]    (V.32 bis)
    [phone]    (9,600 baud)
    [phone]    (2,400 baud)

IBM
Technical Support Multimedia    [phone]
Technical Support PS/1 PRO      [phone]
Technical Support Valuepoint    [phone]
Technical Support Valuepoint    [phone]

Intel
Technical Support       [phone]
BBS     [phone]

Leading Edge
Technical Support       [phone]
BBS     [phone]

Micronics
Technical Support       [phone]
BBS     [phone]

Packard Bell
Hardware Support        [phone]
Software Support        [phone]
BBS     [phone]
BBS     [phone]

Tandon
Technical Support       [phone]

Tandy Computer
Technical Support       [phone]

Toshiba
Technical Support       [phone]
BBS     [phone]

Zenith
Technical Support       [phone]
BBS     [phone]

Sound Card Manufacturer List

Advanced Gravis
Technical Support       [phone]
BBS

ATI Technologies Inc.
Technical Support       [phone]
BBS     [phone]

Aztech
Technical Support       [phone]

Boca Research Inc.
Technical Support       [phone]
BBS     [phone]

Cardinal
Technical Support       [phone]
BBS     [phone]

Creative Labs
Technical Support       [phone]
BBS     [phone]

Diamond
Technical Support       [phone]
BBS     [phone]

Logitech
Technical Support       [phone]
BBS     [phone]

Media Vision
Technical Support       [phone]
BBS     [phone]

Microsoft
Technical Support       [phone]
BBS     [phone]
BBS     [phone]

Reveal
Technical Support       [phone]

Roland US
Technical Support       [phone]

Turtle Beach
Technical Support       [phone]
BBS     [phone]

Video Card Manufacturers

Actix Systems
Technical Support       [phone]
BBS     [phone]

Advanced Integration Research
Technical Support       [phone]
BBS     [phone]

Advanced Micro Technology
Technical Support       [phone]
BBS     [phone]

Alpha Systems Lab
Technical Support       [phone]

Altech International
Technical Support       [phone]
BBS     [phone]

Artist Graphics Company
Technical Support       [phone]
BBS     [phone]

ATI Technologies
Technical Support       [phone]
BBS     [phone]

Atlaz Intl., Limited
Technical Support       [phone]

Boca
Technical Support       [phone]
BBS     [phone]

Cache Computers, Inc.
Technical Support       [phone]
BBS     [phone]

Cardinal
Technical Support       [phone]
BBS     [phone]

Celerite Graphics, Inc.
Technical Support       [phone]
BBS     [phone]

Cirrus Logic
Technical Support       [phone]
    [phone] West Coast
    [phone] East Coast
BBS     [phone]

Colorgraphic Communication
Technical Support       [phone]
BBS     [phone]

Cornerstone Technology
Technical Support       [phone] x306
BBS     [phone]

CSS Laboratories, Inc.
Technical Support       [phone]
BBS     [phone]

Diamond Computer Systems, Inc.
Technical Support Phone [phone]
BBS     [phone]  (14,400 baud, 8 bits, no parity, 1 stop)
    [phone]  (2,400 baud, 8 bits, no parity, 1 stop)

Edge Technology, Inc.
Technical Support       [phone]

ELSA America, Inc.
Technical Support       [phone]
BBS     [phone]

Focus Information Systems, Inc.
Technical Support       [phone]
BBS     [phone]

Genoa
Technical Support       [phone]
BBS     [phone]

Headland (Video Seven)
Technical Support       [phone]
BBS     [phone]

Hercules Computer Technology Inc.

Technical Support       [phone]
BBS     [phone]    (V.32 bis)
    [phone]    (9,600 baud)
    [phone]    (2,400 baud)

Identity Systems Technology
Technical Support       [phone]
BBS     [phone]

IOcomm Intl., Corp.
Technical Support       [phone]

Liberty Electronics USA
Technical Support       [phone]

Matrox Electronics Systems Limited
Technical Support       [phone]
BBS     [phone]

Metheus Corporation
Technical Support       [phone]
BBS     [phone]

MicroStep, Inc.
Technical Support       [phone]
BBS     [phone]

Mirage Computer Systems
Technical Support       [phone]

National Design, Inc.
Technical Support       [phone]
BBS     [phone]

Number Nine Computer Corporation
Technical Support       [phone]
BBS     [phone]

Nth Graphics
Technical Support       [phone]
BBS     [phone]

Oak Technology
Technical Support       [phone]
BBS     [phone]

Orchid Technology Inc.
Technical Support       [phone]
BBS     [phone]

Paradise
Technical Support       [phone]
BBS     [phone]

Sigma Designs
Technical Support       [phone]
BBS     [phone]

SixGraph Computing, Limited
Technical Support       [phone]
BBS     [phone]

STB Systems
Technical Support       [phone]
    [phone]
BBS Phone       [phone] or [phone]  BBS

SuperMac Technology, Inc.
Technical Support       [phone]
BBS     [phone]

Swan Technologies, Inc.
Technical Support       [phone]
BBS     [phone]

Trident Microsystems Inc.
Technical Support
Phone   [phone]
BBS     [phone]

Tseng Labs
Technical Support       [phone]
BBS     [phone]

Video Logic, Inc.
Technical Support       [phone]
BBS     [phone]

Video Seven
Technical Support       [phone]
BBS     [phone] or [phone]

VidTech Microsystems, Inc.
Technical Support       [phone]
BBS     [phone]

Willow
Technical Support       [phone]

CD-ROM Manufacturers

Hitachi
Technical Support       [phone]

Mitsubishi
Technical Support       [phone]
BBS     [phone]

Mitsumi
Technical Support       [phone]

NEC
Technical Support       [phone]
BBS     [phone]

Panasonic
Technical Support       [phone]
BBS     [phone]

Sony
Technical Support West  [phone]
Technical Support East  [phone]
BBS     [phone]

Teac
Technical Support       [phone]

Ultra-Special Secret Trick
Since you made it this far, we figured you deserved some kind of reward.
Most people donÆt usually get this far into this type of file. You did, so
you get the reward!

While you are in the program, press and hold the CTRL and SHIFT keys and
then click your right mouse button. This will bring up a window called Open.
This window will allow you to play any of the movies in the program that are
stored in the \DATA\MOVIES directory on your Shanghai: Great Moments CD. In
the List Files of Type box at the bottom of the window, you can select the
three types of movies we use in the program, .MOV (Hi-Res), .SMV (Lo-Res)
and .LMV (Full Screen). You can also select *.* for all files, but we highly
recommend that you do not attempt to run any type of file other than those
listed above while the program is running.