PC World 1999 February/PCWorld_1999-02_cd.bin/komunik/sw/net2Phne/n2p854cz.exe/DATA.Z/README.TXT

Text File | 1998-03-27 | 12KB | 293 lines

This document includes:

1. Features
2. Troubleshooting
╖ Setting up the audio
╖ Using Net2Phone to call a regular phone
╖ How to credit your Net2Phone account
╖ Using Net2Phone with a full-duplex soundcard
╖ Using Net2Phone with a half-duplex soundcard
3. Support
4. Minimum System Requirements

1. FEATURES

1. PC-to-Phone Communication - Call a regular telephone anywhere in the world
   at a savings of up to 95% off the cost of traditional long distance calls.
2. Full-Duplex Capability enables you to carry on real-time, two-way conversations.
3. The 800 Advantage - Net2Phone provides free access to U.S. toll free (800)
   and (888) numbers from anywhere in the world.
4. 24x7 customer and technical support by dialing 90 via Net2Phone, or dialing
   toll free at [phone], or [phone] from outside of the U.S.
5. Programmable speed dial feature which allows users to customize up to ten
   speed dial numbers for frequently called numbers.

2. TROUBLESHOOTING

╖ Setting up the audio  (Setup Wizard)
 When you install Net2Phone, the Setup Wizard dialog box appears.
 Use it to test your audio configuration and to make sure your microphone and
 sound card are set up correctly.

 1. PLAYBACK TEST- This test confirms that your sound card and speakers
    are working properly.

    When you press the TEST button, you should hear the Net2Phone welcome prompt.

    If you hear the voice, continue the Setup Wizard by clicking on the NEXT button.

    If you do not hear the voice, please press the ADJUST button and raise the
    Playback Volume.
    Once you have applied the raised volume, please re-attempt the Playback Test.

 2. RECORD TEST- This test confirms that your microphone is working properly.

   When you press the TEST button below, begin recording a short 4 second message
   by speaking into your microphone. The message will be played back to you.

   If you hear your voice, continue the Setup Wizard by clicking on the NEXT button.

   If you do not hear your voice, please press the ADJUST button and
   raise the Recording Volume.
   Once you have applied the raised volume, please re-attempt the Record Test.
   If you are still unable to hear the voice, please check that your
   microphone is properly connected to your soundcard.

 3. NETWORK and FIREWALL TEST- This test confirms that your network is
   working properly and that you are not behind a firewall.
   (You must be connected to the Internet to conduct the Network and Firewall Test)

   When you press the TEST button, Net2Phone will attempt to set up a connection
   to our Net2Phone servers.  The results of the connection will be displayed.

   To end the Setup Wizard please press FINISH.

 Once you have finished the Setup Wizard you must register in order to use Net2Phone.
 (You must be connected to the Internet to complete the Net2Phone registration
  and receive an account number.)

 Please note that Net2Phone cannot operate from behind a firewall.
 For information on how to remedy this problem, please see
 Software Related Problems & Questions found at
   http://www.net2phone.com/english/ts.html.

╖ Using Net2Phone to call a regular phone

 Net2Phone enables Internet users to place telephone calls to any telephone
 in the world via the Internet at drastically reduced rates
 (for a complete list of Net2Phone calling rates choose HELP from the
 Net2Phone menu bar and select RATES).
 Furthermore, Net2Phone provides free access to U.S. toll free
 (800) and (888) numbers from anywhere in the world.

 REMEMBER:  Please close your Internet browser (Netscape, Internet Explorer, etc.)
 and any open applications before using Net2Phone to insure the highest quality.

 To place a call to a U.S. toll free (800) or (888) number:

 Enter the (800) or (888) toll free number of the party you wish to reach by either:
 -using the number pad on the Net2Phone screen
     or
 -using the numbers on your keyboard.
 (If you do not know any (800) or (888) numbers,
  please visit http://www.net2phone.com/english/tollfree.html)

 To place the (800) or (888) call:
 -click the CALL button on Net2Phone
     or
 -press ENTER on the keyboard
     or
 -choose PHONE from the Net2Phone menu bar and select CALL.

 The ENTER PIN screen will appear.
 Please enter the 5 digit security PIN you selected upon registration.
 (In order to avoid the need for PIN entry every time you wish to place a call,
  click the SAVE DISK TO PIN box and press the YES button to confirm you wish
  to save your PIN to disk.  Continue by entering your PIN.)

 To place a call to any number worldwide:

 Enter the telephone number of the party you wish to reach by either:
 -using the number pad on the Net2Phone screen
     or
 -using the numbers on your keyboard.

 To place the call either:
 -click the CALL button on Net2Phone
     or
 -press ENTER on the keyboard
     or
 -choose PHONE from the Net2Phone menu bar and select CALL.

 The ENTER PIN screen will appear.
 Please enter the 5 digit security PIN you selected upon registration.
 (In order to avoid the need for PIN entry every time you wish to place a call,
  click the SAVE DISK TO PIN box and press the YES button to confirm you wish
  to save your PIN to disk.  Continue by entering your PIN.)
 In order to place calls to non (800) or (888) numbers, you will be required to
 purchase time for your Net2Phone account
 (see How to credit your Net2Phone account below).

 If you have not purchased time for your Net2Phone account,
 you will receive the message that your account is out of funds.

 If you have purchased time for your Net2Phone account,
 you will be prompted on screen regarding your remaining balance
 and talk time available for the call, along with a YES or NO
 prompt to place the call.

 Please note that the maximum time limit shown on screen is
 500 minutes maximum per call, regardless of your balance.

 REMEMBER:
 Calls to the U.S., Canada and the Caribbean Islands are dialed:
     1 + area code + number.
 Calls to destinations outside the U.S., Canada
 and the Caribbean Islands are dialed;
    011 + country code + city code + number.

╖ How to credit your Net2Phone account
 Once you have tested Net2Phone by calling U.S. toll free (800) and (888) and
 wish to put credit on your Net2Phone account in order to place calls to
 any telephone number worldwide either:

 1. Complete and submit our secured website purchase form located at
    https://www.net2phone.com (this submission is completely encrypted
    for your security, and you will receive purchase verification within seconds).

 2. Fax your order by printing and completing the Debit Account Registration
    form found at https://www.net2phone.com.

 3. Speak with a Client Services Representative by dialing 90 via Net2Phone,
    or dialing toll free at [phone],
    or [phone] from outside of the U.S.

 4. Transfer funds by wire, as follows:
   TO MAKE PAYMENT BY WIRE TRANSFER SEND YOU WIRE TRANSFER TO:
   FIRST UNION BANK, N.A., NEW JERSEY
   239 MAIN STREET
   HACKENSACK, NEW JERSEY 07601
   ROUTING # 031201467
   FOR CREDIT TO THE ACCOUNT OF:
   NET2PHONE
   ACCOUNT # 2079950019358

   Make sure you include your 12 digit Net2Phone account number together with your
   name when making all wire transfers.

 5. Make payment by check, as follows:
  TO MAKE PAYMENT BY CHECK:
  Print and complete the Debit Account Registration form found at
      https://www.net2phone.com
  and send it along with a bank check or money order made payable to Net2Phone to:
    Net2Phone
    171 Main Street, 3rd Floor
    Hackensack, NJ 07601
    USA
    Attention: Net2Phone Billing Department

  BE SURE TO MAKE YOUR PAYMENT IN U.S. ($) DOLLARS DRAWN ON A UNITED STATES BANK.
  NO PERSONAL CHECKS WILL BE ACCEPTED FOR THE PURCHASE OF A DEBIT ACCOUNT.

 Your order will be processed within one business day of receipt of
 your wire transfer or check.
 Confirmation of purchase will be delivered via e-mail.

╖ Using Net2Phone with a full-duplex soundcard
 Like a telephone, a full-duplex soundcard enables you to talk and listen
 at the same time.

 The best way to recognize if you have a full-duplex soundcard is to choose
 PHONE from the Net2Phone menu bar and see if FULL DUPLEX is checked.
 If FULL DUPLEX is grayed out, you probably have a half-duplex soundcard.
 You may actually have a full-duplex soundcard, but your soundcard drivers
 may not be up to date.
 In order to confirm whether or not you have a full-duplex soundcard,
 contact the manufacturer of your soundcard.
 If FULL DUPLEX is grayed out, Net2Phone will operate in a half-duplex mode.

 When using Net2Phone in full-duplex mode, FDX will appear on the Net2Phone
 screen during all calls.

╖ Using Net2Phone with a half-duplex soundcard
 Similar to a walkie-talkie, a half-duplex soundcard allows you to
 speak or listen, but not at the same time.

 When using Net2Phone with a half-duplex soundcard,
 Net2Phone allows you to choose between automatic (VOX ON) and manual (VOX OFF)
 modes of operation.  Net2Phone will initially open in manual (VOX OFF) mode.

 VOX OFF:  Manual Mode
 In order to talk to the person you have called,
 press and hold down the spacebar on your keyboard.
    The word TALK will appear.
 In order to hear the person you have called,
 release the spacebar on your keyboard.
    The word LISTEN will appear.

 Net2Phone will remain in LISTEN mode unless the spacebar is pressed.
 When you press the spacebar, you must wait until TALK appears on the
 message screen to start talking.
 Do not release the spacebar until you are completely finished speaking.

 When using Net2Phone in a half-duplex mode, we suggest operating Net2Phone
 with VOX turned off as operating with VOX on may deteriorate the quality of the call.

 VOX ON: Automatic Mode
 When VOX is on, Net2Phone will automatically switch between
 TALK, SCAN and LISTEN modes.
 When you are speaking, Net2Phone remains in TALK mode until silence is detected.
 Net2Phone then automatically switches to SCAN mode,
 waiting for the next person to speak.
 If the person you called  speaks, Net2Phone automatically switches to
 LISTEN mode and will stay in LISTEN mode until silence is detected.
 In order to turn VOX on, choose PHONE from the Net2Phone menu bar and click VOX.

 When using Net2Phone in half-duplex mode, HDX will appear on the Net2Phone
 screen during all calls.

 REMEMBER:  Please close your Internet browser (Netscape, Internet Explorer, etc.)
 and any open  applications before using Net2Phone to insure the highest quality.

3. SUPPORT

╖ Technical Support
 Before contacting Net2Phone for technical support,
 choose HELP from the Net2Phone menu bar and select HELP to view Net2PhoneÆs Help File.
 If you require further support, please view Net2PhoneÆs online
 Technical Support pages at:
       http://www.net2phone.com/english/ts.html.

 For Technical Support via e-mail, please e-mail [e-mail].

 In order to receive technical support from a Client Services Representative,
  dial 90 via Net2Phone,
 or dialing toll free at [phone], or [phone] from outside of the U.S.
╖ Frequently Asked Questions
  For Answers to frequently asked questions, choose HELP from the
  Net2Phone menu bar and select FAQ, to view the online Frequently Asked Questions.

╖ Billing Support
 For Billing support, please e-mail [e-mail].

4. MINIMUM SYSTEM REQUIREMENTS

 Recommended Requirements for Version 8.31 and above:
  Pentium Class
  8 MB of RAM
  Sound Card (Full Duplex Preferred)
  Microphone and Speakers
  PPP Internet Connection
  28.8 Modem

 Recommended Requirements for Version 7.11 and below:
  486/33
  8 MB of RAM
  Sound Card
  Microphone and Speakers
  PPP Internet Connection
  28.8 Modem

Make sure you are logged onto the Internet at all times while
you are on a Net2Phone call.