This document includes: 1. Features 2. Troubleshooting · Setting up the audio · Using Net2Phone to call a regular phone · How to credit your Net2Phone account · Using Net2Phone with a full-duplex soundcard · Using Net2Phone with a half-duplex soundcard 3. Support 4. Minimum System Requirements 1. FEATURES 1. PC-to-Phone Communication - Call a regular telephone anywhere in the world at a savings of up to 95% off the cost of traditional long distance calls. 2. Full-Duplex Capability enables you to carry on real-time, two-way conversations. 3. The 800 Advantage - Net2Phone provides free access to U.S. toll free (800) and (888) numbers from anywhere in the world. 4. 24x7 customer and technical support by dialing 90 via Net2Phone, or dialing toll free at (800) 438-8879, or (201) 928-2990 from outside of the U.S. 5. Programmable speed dial feature which allows users to customize up to ten speed dial numbers for frequently called numbers. 2. TROUBLESHOOTING · Setting up the audio (Setup Wizard) When you install Net2Phone, the Setup Wizard dialog box appears. Use it to test your audio configuration and to make sure your microphone and sound card are set up correctly. 1. PLAYBACK TEST- This test confirms that your sound card and speakers are working properly. When you press the TEST button, you should hear the Net2Phone welcome prompt. If you hear the voice, continue the Setup Wizard by clicking on the NEXT button. If you do not hear the voice, please press the ADJUST button and raise the Playback Volume. Once you have applied the raised volume, please re-attempt the Playback Test. 2. RECORD TEST- This test confirms that your microphone is working properly. When you press the TEST button below, begin recording a short 4 second message by speaking into your microphone. The message will be played back to you. If you hear your voice, continue the Setup Wizard by clicking on the NEXT button. If you do not hear your voice, please press the ADJUST button and raise the Recording Volume. Once you have applied the raised volume, please re-attempt the Record Test. If you are still unable to hear the voice, please check that your microphone is properly connected to your soundcard. 3. NETWORK and FIREWALL TEST- This test confirms that your network is working properly and that you are not behind a firewall. (You must be connected to the Internet to conduct the Network and Firewall Test) When you press the TEST button, Net2Phone will attempt to set up a connection to our Net2Phone servers. The results of the connection will be displayed. To end the Setup Wizard please press FINISH. Once you have finished the Setup Wizard you must register in order to use Net2Phone. (You must be connected to the Internet to complete the Net2Phone registration and receive an account number.) Please note that Net2Phone cannot operate from behind a firewall. For information on how to remedy this problem, please see Software Related Problems & Questions found at http://www.net2phone.com/english/ts.html. · Using Net2Phone to call a regular phone Net2Phone enables Internet users to place telephone calls to any telephone in the world via the Internet at drastically reduced rates (for a complete list of Net2Phone calling rates choose HELP from the Net2Phone menu bar and select RATES). Furthermore, Net2Phone provides free access to U.S. toll free (800) and (888) numbers from anywhere in the world. REMEMBER: Please close your Internet browser (Netscape, Internet Explorer, etc.) and any open applications before using Net2Phone to insure the highest quality. To place a call to a U.S. toll free (800) or (888) number: Enter the (800) or (888) toll free number of the party you wish to reach by either: -using the number pad on the Net2Phone screen or -using the numbers on your keyboard. (If you do not know any (800) or (888) numbers, please visit http://www.net2phone.com/english/tollfree.html) To place the (800) or (888) call: -click the CALL button on Net2Phone or -press ENTER on the keyboard or -choose PHONE from the Net2Phone menu bar and select CALL. The ENTER PIN screen will appear. Please enter the 5 digit security PIN you selected upon registration. (In order to avoid the need for PIN entry every time you wish to place a call, click the SAVE DISK TO PIN box and press the YES button to confirm you wish to save your PIN to disk. Continue by entering your PIN.) To place a call to any number worldwide: Enter the telephone number of the party you wish to reach by either: -using the number pad on the Net2Phone screen or -using the numbers on your keyboard. To place the call either: -click the CALL button on Net2Phone or -press ENTER on the keyboard or -choose PHONE from the Net2Phone menu bar and select CALL. The ENTER PIN screen will appear. Please enter the 5 digit security PIN you selected upon registration. (In order to avoid the need for PIN entry every time you wish to place a call, click the SAVE DISK TO PIN box and press the YES button to confirm you wish to save your PIN to disk. Continue by entering your PIN.) In order to place calls to non (800) or (888) numbers, you will be required to purchase time for your Net2Phone account (see How to credit your Net2Phone account below). If you have not purchased time for your Net2Phone account, you will receive the message that your account is out of funds. If you have purchased time for your Net2Phone account, you will be prompted on screen regarding your remaining balance and talk time available for the call, along with a YES or NO prompt to place the call. Please note that the maximum time limit shown on screen is 500 minutes maximum per call, regardless of your balance. REMEMBER: Calls to the U.S., Canada and the Caribbean Islands are dialed: 1 + area code + number. Calls to destinations outside the U.S., Canada and the Caribbean Islands are dialed; 011 + country code + city code + number. · How to credit your Net2Phone account Once you have tested Net2Phone by calling U.S. toll free (800) and (888) and wish to put credit on your Net2Phone account in order to place calls to any telephone number worldwide either: 1. Complete and submit our secured website purchase form located at https://www.net2phone.com (this submission is completely encrypted for your security, and you will receive purchase verification within seconds). 2. Fax your order by printing and completing the Debit Account Registration form found at https://www.net2phone.com. 3. Speak with a Client Services Representative by dialing 90 via Net2Phone, or dialing toll free at (800) 438-8879, or (201) 928-2990 from outside of the U.S. 4. Transfer funds by wire, as follows: TO MAKE PAYMENT BY WIRE TRANSFER SEND YOU WIRE TRANSFER TO: FIRST UNION BANK, N.A., NEW JERSEY 239 MAIN STREET HACKENSACK, NEW JERSEY 07601 ROUTING # 031201467 FOR CREDIT TO THE ACCOUNT OF: NET2PHONE ACCOUNT # 2079950019358 Make sure you include your 12 digit Net2Phone account number together with your name when making all wire transfers. 5. Make payment by check, as follows: TO MAKE PAYMENT BY CHECK: Print and complete the Debit Account Registration form found at https://www.net2phone.com and send it along with a bank check or money order made payable to Net2Phone to: Net2Phone 171 Main Street, 3rd Floor Hackensack, NJ 07601 USA Attention: Net2Phone Billing Department BE SURE TO MAKE YOUR PAYMENT IN U.S. ($) DOLLARS DRAWN ON A UNITED STATES BANK. NO PERSONAL CHECKS WILL BE ACCEPTED FOR THE PURCHASE OF A DEBIT ACCOUNT. Your order will be processed within one business day of receipt of your wire transfer or check. Confirmation of purchase will be delivered via e-mail. · Using Net2Phone with a full-duplex soundcard Like a telephone, a full-duplex soundcard enables you to talk and listen at the same time. The best way to recognize if you have a full-duplex soundcard is to choose PHONE from the Net2Phone menu bar and see if FULL DUPLEX is checked. If FULL DUPLEX is grayed out, you probably have a half-duplex soundcard. You may actually have a full-duplex soundcard, but your soundcard drivers may not be up to date. In order to confirm whether or not you have a full-duplex soundcard, contact the manufacturer of your soundcard. If FULL DUPLEX is grayed out, Net2Phone will operate in a half-duplex mode. When using Net2Phone in full-duplex mode, FDX will appear on the Net2Phone screen during all calls. · Using Net2Phone with a half-duplex soundcard Similar to a walkie-talkie, a half-duplex soundcard allows you to speak or listen, but not at the same time. When using Net2Phone with a half-duplex soundcard, Net2Phone allows you to choose between automatic (VOX ON) and manual (VOX OFF) modes of operation. Net2Phone will initially open in manual (VOX OFF) mode. VOX OFF: Manual Mode In order to talk to the person you have called, press and hold down the spacebar on your keyboard. The word TALK will appear. In order to hear the person you have called, release the spacebar on your keyboard. The word LISTEN will appear. Net2Phone will remain in LISTEN mode unless the spacebar is pressed. When you press the spacebar, you must wait until TALK appears on the message screen to start talking. Do not release the spacebar until you are completely finished speaking. When using Net2Phone in a half-duplex mode, we suggest operating Net2Phone with VOX turned off as operating with VOX on may deteriorate the quality of the call. VOX ON: Automatic Mode When VOX is on, Net2Phone will automatically switch between TALK, SCAN and LISTEN modes. When you are speaking, Net2Phone remains in TALK mode until silence is detected. Net2Phone then automatically switches to SCAN mode, waiting for the next person to speak. If the person you called speaks, Net2Phone automatically switches to LISTEN mode and will stay in LISTEN mode until silence is detected. In order to turn VOX on, choose PHONE from the Net2Phone menu bar and click VOX. When using Net2Phone in half-duplex mode, HDX will appear on the Net2Phone screen during all calls. REMEMBER: Please close your Internet browser (Netscape, Internet Explorer, etc.) and any open applications before using Net2Phone to insure the highest quality. 3. SUPPORT · Technical Support Before contacting Net2Phone for technical support, choose HELP from the Net2Phone menu bar and select HELP to view Net2Phone’s Help File. If you require further support, please view Net2Phone’s online Technical Support pages at: http://www.net2phone.com/english/ts.html. For Technical Support via e-mail, please e-mail support@net2phone.com. In order to receive technical support from a Client Services Representative, dial 90 via Net2Phone, or dialing toll free at (800) 438-8879, or (201) 928-2990 from outside of the U.S. · Frequently Asked Questions For Answers to frequently asked questions, choose HELP from the Net2Phone menu bar and select FAQ, to view the online Frequently Asked Questions. · Billing Support For Billing support, please e-mail billing@net2phone.com. 4. MINIMUM SYSTEM REQUIREMENTS Recommended Requirements for Version 8.31 and above: Pentium Class 8 MB of RAM Sound Card (Full Duplex Preferred) Microphone and Speakers PPP Internet Connection 28.8 Modem Recommended Requirements for Version 7.11 and below: 486/33 8 MB of RAM Sound Card Microphone and Speakers PPP Internet Connection 28.8 Modem Make sure you are logged onto the Internet at all times while you are on a Net2Phone call.