PC/CD Gamer UK 48/PCGAMER48.bin/Netware/MSIE/IEW31_1.CAB/support.txt

Text File | 1997-03-19 | 16KB | 431 lines

  --------------------------------------------------------------------
              SUPPORT.TXT for Microsoft Internet Explorer 3.01
                       For Microsoft Windows 3.1
                                February 1997
  --------------------------------------------------------------------

               (c) Copyright Microsoft Corporation, 1996



------------------------
HOW TO USE THIS DOCUMENT
------------------------

To view Readme.txt on screen in Notepad, maximize the Notepad window.

To print Readme.txt, open it in Notepad or another word processor,
and then use the Print command on the File menu.


--------
CONTENTS
--------
Microsoft Technical Support
  Primary Support Options
  Priority Support Options
  Product Support Worldwide



Microsoft Technical Support
===========================

In the event you cannot install Microsoft Internet Explorer, please refer to the support
offerings below. Microsoft's support offerings are available in the United States and Canada
and range from no-cost and low-cost online information services (available 24 hours a day,
7 days a week) to annual support plans. Please check the Support.txt online document for
detailed information or visit our Web site at http://www.microsoft.com/Support/

Note
* The services and prices listed here are available in the United States and Canada only.
  Services and prices outside these countries may vary. Microsoft support services are subject
  to Microsoft's then-current prices, terms, and conditions, which are subject to change
  without notice.


Primary Support Options
-----------------------

The first place to go for support from Microsoft, Primary Support includes variety of
no-cost services to answer your support questions and help you get the most out of your
Microsoft products.

Online Support:    http//www.microsoft.com/support/

Online support uses Microsoft's own cutting-edge technology to help you gain access to the
most relevant technical information and resources to answer your support questions. Discuss
issues and solutions with other Microsoft customers over the Internet. Or select technical
articles, programming aids, or commonly asked questions from a variety of Microsoft's
technical databases. Visit our Online Support site today.

Technical Information Services
If you don't have access to the Internet or you are more familiar with phone, fax, modem,
or mail, Microsoft offers additional technical information resources other than the World
Wide Web.

* Microsoft Download Service (MSDL): Gives you access to Microsoft's electronic technical
  library, containing sample programs, device drivers, patches, software updates, and
  programming aids. Direct modem access to MSDL is available in the United States by
  dialing [phone]. The service is available 24 hours a day, 365 days a year. Connect
  information:  1200, 2400, 9600, or 14400 baud; no parity, 8 data bits, and 1 stop bit.
  In Canada, dial [phone]; connect information:  1200 to 28800 baud, no parity, 8
  data bits, 1 stop bit.
* Microsoft FastTips: An automated toll-free telephone service that gets you quick answers
  to common technical questions in addition to technical articles by telephone, fax, or
  mail. To access FastTips or to receive a map and catalog, call [phone].

No-Charge Phone Support with a Technical Engineer
If you still need answers to your technical questions, Microsoft offers no-charge,
toll-call phone support for 90 days after your first support call for Internet Explorer.

* In the United States, please call [phone], 6:00 A.M. and 6:00 P.M. Pacific time,
  Monday through Friday, excluding holidays.
* In Canada, please call [phone] between 8:00 A.M. and 8:00 P.M. Eastern time, Monday
  through Friday, excluding holidays.

Note
* If your Microsoft product was preinstalled or distributed with your personal computer or
  provided by an Internet service provider (ISP), the personal computer manufacturer or ISP
  is responsible for providing your product support. Please contact the manufacturer or
  source from which you obtained your Microsoft product for support information.


Priority Support Options
------------------------

You can purchase additional support and after-hours access to a Microsoft technical
engineer with Priority Desktop Support. In the United States, you can purchase Priority
Desktop Support as follows:

* To purchase an annual contract of support incidents for usability issues, or for more
  information about Microsoft Priority Desktop Support, call [phone], 6:00 A.M.
  to 6:00 P.M. Pacific time, Monday through Friday. Technical support is not available
  through this number.
* To purchase Priority Desktop Support per incident for a fee of US$35 per call, call
  [phone] or [phone], 24 hours a day, 7 days a week.

In Canada, you can purchase Priority Desktop Support as follows:
* To purchase an annual contract or to pay per incident for a fee of CDN$45 per call, or
  for more information about Microsoft Priority Desktop Support, call [phone],
  8:00 A.M. to midnight, Eastern time, 7 days a week, excluding holidays.

Note
* Support fees for the 800# calls will be billed to your VISA, MasterCard, or American
  Express credit card. Support fees for the 900# calls will appear on your telephone bill.


Product Support Worldwide
-------------------------
If you are outside the United States and have a question about a Microsoft product, first:

* Consult the documentation and other printed information included with your product.
* Check online Help.
* Check the Readme documents that come with your product disks. These files provide
  general information that became available after the books in the product package were
  published.
* Consult electronic options such as CompuServe forums or bulletin boards, if available.

If you cannot find a solution, you can receive information about how to obtain product
support by contacting the Microsoft subsidiary office that serves your country.

Calling a Microsoft Subsidiary Office
When you call, you should be at your computer and have the appropriate product
documentation at hand. Be prepared to give the following information:

* The version number of Microsoft product that you are using.
* The type of hardware that you are using, including network hardware, if applicable.
* The operating system that you are using.
* The exact wording of any messages that appeared on your screen.
* A description of what happened and what you were doing when the problem occurred.
* A description of how you tried to solve the problem.

The following list contains Microsoft subsidiary offices and the countries they serve.
If there is no Microsoft office in your country, please contact the establishment from
which you purchased your Microsoft product. This list provides only basic technical
support phone and fax numbers; other services such as BBS and sales numbers may be
available. For additional subsidiary information, check the Support.txt document.
Support policies may vary by country.


Area                Telephone Numbers
____________________________________________________

Argentina        Microsoft de Argentina S.A.
                        Technical Support: (54) (1) 314-0560
            Fax: (54) (1) 814-0372

Australia        Microsoft Pty. Ltd.
            Technical Support: (61) [phone]
            Fax: (61) [phone]

Austria            Microsoft Ges.m.b.H.
            Standard Support: Installation and Handling
                Windows: 0660-6510
            Fax: [phone]
            General information about the Microsoft
                Support Network in Central Europe:
                              Fax: [phone]

Belgium            Microsoft NV
                        Technical Support:
                            [phone] (Dutch-speaking)
                            [phone] (English-speaking)
                            [phone] (French-speaking)
Bolivia
See Uruguay

Brazil            Microsoft Informatica Ltda.
                        Technical Support: (55) (11) 871-0090
            Fax: (55) (11) 241-1157

Canada            Microsoft Canada Inc.
            Microsoft Support Network:
                Standard Technical Support Phone:
                                1 [phone]
                Priority Support Information:
                1 [phone]
                Text Telephone (TT/TDD):
                1 [phone]

Caribbean        Microsoft Caribbean, Inc.
            Technical Support: [phone]
            Fax: [phone]

Chile            Microsoft Chile S.A.
                    Personal Operating Systems:
                          Phone: [phone]
            Fax: [phone]

Colombia        Microsoft Colombia
            Technical Support: [phone]
            Fax: [phone]

Czech Republic          Microsoft s.r.o.
                        Technical Support: (+42) (2) 2150 3222
                or 53 52 56
            Fax: (+42) (2) 266020

Denmark            Microsoft Denmark AS
                        Technical Support: (45) (44) 89 01 11
            Fax: (45) (44) 89 01 44

Dubai                   Microsoft Middle East
            Phone: [phone]
            Fax: [phone]

Ecuador            Corporation Microsoft del Ecuador S.A.
                        Technical Support: (593) (2) 463-094

England
See United Kingdom

Finland            Microsoft OY
                        Product Support: (358) (90) 525 502 500
                        Fax: (46) (0)8 752 29 00
            For Technical Support, please contact your
                local dealer.

France            Microsoft France
            Technical Support: (33) (1) 69-86-10-20
            Fax: (33) (1) 69-28-00-28

French Polynesia
See France

Germany            Microsoft GmbH
            Standard Support: Installation and Handling
                            Windows: 089-3176-1110
                            Windows 95: 089-3176-1115
            Fax: [phone]
            General information about the Microsoft
                Support Network in Central Europe:
                  Fax: [phone]

Hong Kong        Microsoft Hong Kong Ltd.
                        Technical Support: (852) 2804-4222
            Fax: [phone]

Hungary            Microsoft Hungary
                        Phone: (+36) (1) 268 1668
            Fax: (+36) (1) 269 1030

Iceland
See Denmark

India                   Microsoft India
            Phone: (01) (91) 646 0694, 646 0767, 646 0813

Indonesia               Indonesia - Jakarta
                        Technical Support: (6221) 572-1060
                        Fax: [phone]
Ireland
See United Kingdom

Israel            Microsoft Israel Ltd.
            Phone: [phone]
            Fax: [phone]

Italy            Microsoft SpA
            Technical Support: (39) (2) 7039-8351
            Fax: (39) (2) 7039-2020

Japan            Microsoft Company Ltd.
                        Technical Support: 0120-37-0196
            Fax: (81) (3) 5454-7955

Latin America           Microsoft Latin American Headquarters
                        Technical Support: [phone]

Liechtenstein
See Switzerland (German-speaking)

Luxembourg        Microsoft NV
                        Technical Support:
                            [phone] (Dutch-speaking)
                            +32+2-502 34 32 (English-speaking)
                            +32+2-513 22 68 (French-speaking)

Mexico                  Microsoft Mexico, S.A. de C.V.
            Technical Support:
                Operating Systems: (52) (5) 325-0912

Netherlands        Microsoft BV
                        Technical Support:
                            023-5677877 (Dutch-speaking)
                            023-5677853 (English-speaking)

New Zealand        Microsoft New Zealand Ltd.
            Technical Support: 64 (9) 357-5575
            Fax: [phone]

Northern Ireland
See United Kingdom

Norway            Microsoft Norway AS
                        Technical Support: (47) (22) 02 25 50
            Fax: (47) (22) 02 25 70

Papua New Guinea
See Australia

Paraguay
See Argentina

Peru                   Technical Support: (51) (1) 422-4116

Poland                 Microsoft Sp.z o.o.
                       Technical Support: (+48) (22) 6216793,
                           (+48) (71) 441357
            Fax: (+48) (2) 6615434

Portugal        Microsoft, Lda.
                        Technical Support: (351) 1 4409280, 81, 82, or 83
            Fax: [phone]

Republic of China    Microsoft Taiwan Corp.
            Technical Support: (886) (2) 508-9501
            Fax: (886) (2) 504-3121

Republic of Ireland
See United Kingdom

Russia            Microsoft A/O
                        Technical Support: (+7) (502) 224 50 46
            Fax: (+7) (502) 224 50 45

Scotland
See United Kingdom

Singapore        Microsoft Singapore Pte Ltd.
                        Technical Support: (65) 337-9946
            Fax: [phone]

Slovenia        Microsoft d.o.o
                        Technical Support: [phone],
                            [phone]

Slovak Republic         Microsoft Slovakia s.r.o.
                        Technical Support: (+42) (7) 312083
            Fax: (+42) (2) 266020

South Africa            Microsoft South Africa
                        Technical Support:
                            (Toll Free): 0 802 11 11 04
                            (Toll): (2) 11 445 0100
            Fax: [phone] or  (27) 11 445 0046

Spain            Microsoft Iberica SRL
                        Technical Support: (34) (1) 807-9960
            Fax: (34) (1) 803-8310

Sweden            Microsoft AB
                        Product Support: (46) (0) 8-752 09 29
                        Information about Technical Support:
                            (46) (0) 8 752 09 29
            Fax: (46) (0)8 752 29 00

Switzerland        Microsoft AG
            Phone: [phone]
            Technical Support (French-speaking):
                022-738 96 88
            Fax: [phone]
            General information about the Microsoft
                Support Network in Central Europe:
                  Fax: [phone]

Thailand                Microsoft Thailand Ltd.
                        Technical Support: [phone], 61, 62, 63

Turkey                  Microsoft Turkey
                        Phone: [phone]
                        Technical Support:  90 (212) 258 96 66
            Fax: [phone]

United Kingdom          Microsoft Ltd. Product Support Services
            Telephone Support:
                Personal Operating Systems:
                                [phone]
                Advanced Systems Support:
                                [phone]
            Fax: [phone]

            Microsoft Ltd.
            Phone: [phone]

Uruguay                 Technical Support: (598) (2) 77-4934

Venezuela        Corporation MS 90 de Venezuela S.A.
                        Technical Support: 58-2-2641933
                Fax: [phone]

Wales
See United Kingdom



    Microsoft TechNet, Technical Information Network
-------------------------------------------------------

Microsoft TechNet is the front-line resource for fast, complete answers to
technical questions on Microsoft systems and desktop products. Information
available on TechNet ranges from crucial data on client-server and workgroup
computing, systems platforms, and database products, to the latest on support
for Microsoft Windows- and Macintosh-based applications. As a TechNet user you
receive:

*    Twelve monthly compact discs containing the Microsoft Knowledge Base,
    Microsoft operating systems product resource kits, customer solutions,
    key Microsoft conference session notes, and other valuable information
*    Twelve monthly supplemental (drivers and patches) compact discs
        containing the Microsoft Software Library
*    A dedicated Microsoft TechNet forum on CompuServe (GO TECHNET)
*    WinCIM, a Windows-based application for accessing CompuServe
*    A 20 percent discount on Microsoft Press books

For more information about Microsoft TechNet, in the United States and Canada,
call [phone], between 7:00 A.M. and 7:00 P.M. Central time, Monday
through Friday.  Outside the U.S. and Canada, contact your Microsoft
Subsidiary, or call [phone].