-------------------------------------------------------------------- SUPPORT.TXT for Microsoft Internet Explorer 3.01 For Microsoft Windows 3.1 February 1997 -------------------------------------------------------------------- (c) Copyright Microsoft Corporation, 1996 ------------------------ HOW TO USE THIS DOCUMENT ------------------------ To view Readme.txt on screen in Notepad, maximize the Notepad window. To print Readme.txt, open it in Notepad or another word processor, and then use the Print command on the File menu. -------- CONTENTS -------- Microsoft Technical Support Primary Support Options Priority Support Options Product Support Worldwide Microsoft Technical Support =========================== In the event you cannot install Microsoft Internet Explorer, please refer to the support offerings below. Microsoft's support offerings are available in the United States and Canada and range from no-cost and low-cost online information services (available 24 hours a day, 7 days a week) to annual support plans. Please check the Support.txt online document for detailed information or visit our Web site at http://www.microsoft.com/Support/ Note * The services and prices listed here are available in the United States and Canada only. Services and prices outside these countries may vary. Microsoft support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice. Primary Support Options ----------------------- The first place to go for support from Microsoft, Primary Support includes variety of no-cost services to answer your support questions and help you get the most out of your Microsoft products. Online Support: http//www.microsoft.com/support/ Online support uses Microsoft's own cutting-edge technology to help you gain access to the most relevant technical information and resources to answer your support questions. Discuss issues and solutions with other Microsoft customers over the Internet. Or select technical articles, programming aids, or commonly asked questions from a variety of Microsoft's technical databases. Visit our Online Support site today. Technical Information Services If you don't have access to the Internet or you are more familiar with phone, fax, modem, or mail, Microsoft offers additional technical information resources other than the World Wide Web. * Microsoft Download Service (MSDL): Gives you access to Microsoft's electronic technical library, containing sample programs, device drivers, patches, software updates, and programming aids. Direct modem access to MSDL is available in the United States by dialing (206) 936-6735. The service is available 24 hours a day, 365 days a year. Connect information: 1200, 2400, 9600, or 14400 baud; no parity, 8 data bits, and 1 stop bit. In Canada, dial (905) 507-3022; connect information: 1200 to 28800 baud, no parity, 8 data bits, 1 stop bit. * Microsoft FastTips: An automated toll-free telephone service that gets you quick answers to common technical questions in addition to technical articles by telephone, fax, or mail. To access FastTips or to receive a map and catalog, call (800) 936-4100. No-Charge Phone Support with a Technical Engineer If you still need answers to your technical questions, Microsoft offers no-charge, toll-call phone support for 90 days after your first support call for Internet Explorer. * In the United States, please call (206) 635-7123, 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. * In Canada, please call (905) 568-4494 between 8:00 A.M. and 8:00 P.M. Eastern time, Monday through Friday, excluding holidays. Note * If your Microsoft product was preinstalled or distributed with your personal computer or provided by an Internet service provider (ISP), the personal computer manufacturer or ISP is responsible for providing your product support. Please contact the manufacturer or source from which you obtained your Microsoft product for support information. Priority Support Options ------------------------ You can purchase additional support and after-hours access to a Microsoft technical engineer with Priority Desktop Support. In the United States, you can purchase Priority Desktop Support as follows: * To purchase an annual contract of support incidents for usability issues, or for more information about Microsoft Priority Desktop Support, call (800) 936-3500, 6:00 A.M. to 6:00 P.M. Pacific time, Monday through Friday. Technical support is not available through this number. * To purchase Priority Desktop Support per incident for a fee of US$35 per call, call (800) 936-5700 or (900) 555-2000, 24 hours a day, 7 days a week. In Canada, you can purchase Priority Desktop Support as follows: * To purchase an annual contract or to pay per incident for a fee of CDN$45 per call, or for more information about Microsoft Priority Desktop Support, call (800) 668-7975, 8:00 A.M. to midnight, Eastern time, 7 days a week, excluding holidays. Note * Support fees for the 800# calls will be billed to your VISA, MasterCard, or American Express credit card. Support fees for the 900# calls will appear on your telephone bill. Product Support Worldwide ------------------------- If you are outside the United States and have a question about a Microsoft product, first: * Consult the documentation and other printed information included with your product. * Check online Help. * Check the Readme documents that come with your product disks. These files provide general information that became available after the books in the product package were published. * Consult electronic options such as CompuServe forums or bulletin boards, if available. If you cannot find a solution, you can receive information about how to obtain product support by contacting the Microsoft subsidiary office that serves your country. Calling a Microsoft Subsidiary Office When you call, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information: * The version number of Microsoft product that you are using. * The type of hardware that you are using, including network hardware, if applicable. * The operating system that you are using. * The exact wording of any messages that appeared on your screen. * A description of what happened and what you were doing when the problem occurred. * A description of how you tried to solve the problem. The following list contains Microsoft subsidiary offices and the countries they serve. If there is no Microsoft office in your country, please contact the establishment from which you purchased your Microsoft product. This list provides only basic technical support phone and fax numbers; other services such as BBS and sales numbers may be available. For additional subsidiary information, check the Support.txt document. Support policies may vary by country. Area Telephone Numbers ____________________________________________________ Argentina Microsoft de Argentina S.A. Technical Support: (54) (1) 314-0560 Fax: (54) (1) 814-0372 Australia Microsoft Pty. Ltd. Technical Support: (61) (02) 870-2131 Fax: (61) (02)805-0519 Austria Microsoft Ges.m.b.H. Standard Support: Installation and Handling Windows: 0660-6510 Fax: 022-68 16 2710 General information about the Microsoft Support Network in Central Europe: Fax: 0049/2622/167006 Belgium Microsoft NV Technical Support: +32-2-513 32 74 (Dutch-speaking) +32-2-502 34 32 (English-speaking) +32-2-513 22 68 (French-speaking) Bolivia See Uruguay Brazil Microsoft Informatica Ltda. Technical Support: (55) (11) 871-0090 Fax: (55) (11) 241-1157 Canada Microsoft Canada Inc. Microsoft Support Network: Standard Technical Support Phone: 1 (905) 568-4494 Priority Support Information: 1 (800) 668-7975 Text Telephone (TT/TDD): 1 (905) 568-9641 Caribbean Microsoft Caribbean, Inc. Technical Support: (972) 714-9100 Fax: (809) 273-3636 Chile Microsoft Chile S.A. Personal Operating Systems: Phone: 56-2-330-6222 Fax: 56 2 233 5917 Colombia Microsoft Colombia Technical Support: (571) 618 2255 Fax: (571) 618 2269 Czech Republic Microsoft s.r.o. Technical Support: (+42) (2) 2150 3222 or 53 52 56 Fax: (+42) (2) 266020 Denmark Microsoft Denmark AS Technical Support: (45) (44) 89 01 11 Fax: (45) (44) 89 01 44 Dubai Microsoft Middle East Phone: (971) 4 513 888 Fax: (971) 4 527 444 Ecuador Corporation Microsoft del Ecuador S.A. Technical Support: (593) (2) 463-094 England See United Kingdom Finland Microsoft OY Product Support: (358) (90) 525 502 500 Fax: (46) (0)8 752 29 00 For Technical Support, please contact your local dealer. France Microsoft France Technical Support: (33) (1) 69-86-10-20 Fax: (33) (1) 69-28-00-28 French Polynesia See France Germany Microsoft GmbH Standard Support: Installation and Handling Windows: 089-3176-1110 Windows 95: 089-3176-1115 Fax: 089-3176-1000 General information about the Microsoft Support Network in Central Europe: Fax: 02622/167006 Hong Kong Microsoft Hong Kong Ltd. Technical Support: (852) 2804-4222 Fax: (852) 560-2217 Hungary Microsoft Hungary Phone: (+36) (1) 268 1668 Fax: (+36) (1) 269 1030 Iceland See Denmark India Microsoft India Phone: (01) (91) 646 0694, 646 0767, 646 0813 Indonesia Indonesia - Jakarta Technical Support: (6221) 572-1060 Fax: (6221) 573-2077 Ireland See United Kingdom Israel Microsoft Israel Ltd. Phone: 972-3-613-0833 Fax: 972-3-613-0834 Italy Microsoft SpA Technical Support: (39) (2) 7039-8351 Fax: (39) (2) 7039-2020 Japan Microsoft Company Ltd. Technical Support: 0120-37-0196 Fax: (81) (3) 5454-7955 Latin America Microsoft Latin American Headquarters Technical Support: (972) 714-9100 Liechtenstein See Switzerland (German-speaking) Luxembourg Microsoft NV Technical Support: +32-2-513 32 74 (Dutch-speaking) +32+2-502 34 32 (English-speaking) +32+2-513 22 68 (French-speaking) Mexico Microsoft Mexico, S.A. de C.V. Technical Support: Operating Systems: (52) (5) 325-0912 Netherlands Microsoft BV Technical Support: 023-5677877 (Dutch-speaking) 023-5677853 (English-speaking) New Zealand Microsoft New Zealand Ltd. Technical Support: 64 (9) 357-5575 Fax: 64 (9) 358-0092 Northern Ireland See United Kingdom Norway Microsoft Norway AS Technical Support: (47) (22) 02 25 50 Fax: (47) (22) 02 25 70 Papua New Guinea See Australia Paraguay See Argentina Peru Technical Support: (51) (1) 422-4116 Poland Microsoft Sp.z o.o. Technical Support: (+48) (22) 6216793, (+48) (71) 441357 Fax: (+48) (2) 6615434 Portugal Microsoft, Lda. Technical Support: (351) 1 4409280, 81, 82, or 83 Fax: (351) 1 4412101 Republic of China Microsoft Taiwan Corp. Technical Support: (886) (2) 508-9501 Fax: (886) (2) 504-3121 Republic of Ireland See United Kingdom Russia Microsoft A/O Technical Support: (+7) (502) 224 50 46 Fax: (+7) (502) 224 50 45 Scotland See United Kingdom Singapore Microsoft Singapore Pte Ltd. Technical Support: (65) 337-9946 Fax: (65) 227-6811 Slovenia Microsoft d.o.o Technical Support: +386 61 123 23 54, +386 64 331 020 Slovak Republic Microsoft Slovakia s.r.o. Technical Support: (+42) (7) 312083 Fax: (+42) (2) 266020 South Africa Microsoft South Africa Technical Support: (Toll Free): 0 802 11 11 04 (Toll): (2) 11 445 0100 Fax: (27) 11 445 0045 or (27) 11 445 0046 Spain Microsoft Iberica SRL Technical Support: (34) (1) 807-9960 Fax: (34) (1) 803-8310 Sweden Microsoft AB Product Support: (46) (0) 8-752 09 29 Information about Technical Support: (46) (0) 8 752 09 29 Fax: (46) (0)8 752 29 00 Switzerland Microsoft AG Phone: 01-839 61 11 Technical Support (French-speaking): 022-738 96 88 Fax: 01-831 09 69 General information about the Microsoft Support Network in Central Europe: Fax: 0049-2622-167006 Thailand Microsoft Thailand Ltd. Technical Support: (662) 632-0360, 61, 62, 63 Turkey Microsoft Turkey Phone: 90 (212) 258 59 98 Technical Support: 90 (212) 258 96 66 Fax: (90) 212 2585954 United Kingdom Microsoft Ltd. Product Support Services Telephone Support: Personal Operating Systems: (01734) 271000 Advanced Systems Support: (01734) 271007 Fax: (01734) 270080 Microsoft Ltd. Phone: (01734) 270001 Uruguay Technical Support: (598) (2) 77-4934 Venezuela Corporation MS 90 de Venezuela S.A. Technical Support: 58-2-2641933 Fax: 58.2.923835 Wales See United Kingdom Microsoft TechNet, Technical Information Network ------------------------------------------------------- Microsoft TechNet is the front-line resource for fast, complete answers to technical questions on Microsoft systems and desktop products. Information available on TechNet ranges from crucial data on client-server and workgroup computing, systems platforms, and database products, to the latest on support for Microsoft Windows- and Macintosh-based applications. As a TechNet user you receive: * Twelve monthly compact discs containing the Microsoft Knowledge Base, Microsoft operating systems product resource kits, customer solutions, key Microsoft conference session notes, and other valuable information * Twelve monthly supplemental (drivers and patches) compact discs containing the Microsoft Software Library * A dedicated Microsoft TechNet forum on CompuServe (GO TECHNET) * WinCIM, a Windows-based application for accessing CompuServe * A 20 percent discount on Microsoft Press books For more information about Microsoft TechNet, in the United States and Canada, call (800) 344-2121, between 7:00 A.M. and 7:00 P.M. Central time, Monday through Friday. Outside the U.S. and Canada, contact your Microsoft Subsidiary, or call (303) 684-0914.