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1994-05-13
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360 lines
IBM (R) Personal Software Products
DDDD EEEEE V V EEEEE L OOO PPPP EEEEE RRRR
D D E V V E L O O P P E R R
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D D E V V E L O O P E R R
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S U U P P P P O O R R T NN N E W W S
SSS U U PPPP PPPP O O RRRR T N N N EEEE W W W SSS
S U U P P O O R R T N NN E W W W S
SSSS UUU P P OOO R R T N N EEEEE WW WW SSSS
========================================================================
1994 Issue 6 13 May 1994
========================================================================
SUMMARY OF CONTENTS
PSP Developer Support News Begins Message from the editor.
Its Second Year
Sources & Solutions 1994 What Sources & Solutions is. Who
Advertising Information should advertise. Why advertise?
Demographics. Mechanical
requirements. Printing
specifications. Shipping
instructions. Advertising rates.
Closing dates. Insertion order forms
and more information.
Additional Copies of Sources & Fax number to call to request more
Solutions are Available copies.
IBM Developer Assistance Program Overview. Objectives. Audience.
Workshop: DCE Hands-On Benefits. Prerequisites. Topics.
Application Programming for OS/2, Cost. Schedule. Location.
AIX, and Windows Registration. Contact for more
information.
IBM Developer Assistance Program Overview. Objectives. Audience.
Workshop: OS/2 DCE Installation Benefits. Topics. Cost. Schedule.
and Administration Location. Registration. Contact for
more information.
MXGA Extends OS/2 PM or Windows Multiple-instance XGA (MXGA) device
Desktop Across Multiple Monitors drivers. Monitor configurations.
Resolutions and colors. MXGA setup in
OS/2 and Windows. Available from Nth
Graphics. Current offerings from Nth
Graphics. Contact for more
information.
Device Driver Workshops in High 6 June PDD workshop filled to
Demand! capacity. Sign up now for 7 November
PDD workshop! How to obtain workshop
information.
Device Driver Support Team DDK Version 1.2. Free one-week
Progress Report workshops. Device-driver
evangelists. OEM hardware
compatibility list. Hardware vendors
come to Boca Raton. Logo programs,
ad space, exhibit space. DUDE and
voice contact information.
IBM Offers No-Cost Licensing of No-cost licensing of Ultimotion
Ultimotion Video Standard digital video compression algorithm.
Plus, beta version of Ultimotion
decompressor for Windows. Video IN/2.
Ultimotion Development Kit. Contacts
for more information.
Student/Faculty Price for The Overview of The Developer Connection.
Developer Connection for OS/2 Price. Order form. Volume 3 content
list.
NOTE: This item is 397 lines long.
Reminder: Special Price for The Prices for Commercial and Premier
Developer Connection is Available members. Criteria for becoming
to US DAP Commercial and Premier Commercial or Premier member.
Members Contact information.
TCP/IP Application Partners How to qualify. TCP/IP Application
Program for TCP/IP for OS/2 and Partners Catalog. Contact for more
DOS/Windows information.
IBM OS/2 2.1 for Windows OS/2 products to which the ServicePak
ServicePak (XR06300) Now applies. Ordering the ServicePak.
Available Downloading electronically. Ordering
via 800 number.
IBM PC DOS 6.3 Offers Integrated Overview. Integrated data
Data Compression, Improved Memory compression and pen support. Eight
Management full-featured utilities.
SuperStor/DS. Multiple configuration
support. RAMBoost. Central Point
Backup. IBM AntiVirus. Additional
enhancements. Prices and how to
acquire.
(See next item for announcement
details.)
IBM PC DOS 6.3 Announcement New features in DOS 6.3. DOS 5.02
Details still available. AccessDOS 1.1.
Description of enhancements.
Hardware requirements. Software
requirements. Definitions of terms.
IBM technical support. Corrective
service. Problem determination
procedures. Electronic bulletin-board
systems. Packaging. Program upgrade.
Ordering information and charges.
NOTE: This item is 635 lines long.
PC DOS 6.1 to 6.3 Upgrade Free via e-mail systems, or 24.95 USD
Promotion for diskettes. DOS 6.1 prerequisite.
Offer expires 30 September 1994.
PC DOS Beta Test Participants Membership process for USA and
Wanted Canada. Membership process for
Europe, Middle East, Africa.
IBM Restructures Technical Elements of new structure. Platforms
Support for Software to Provide supported. IBM Support Family. Core
Consistent Services Across All services. Base and enhanced support.
Platforms On-site support.
Comprehensive Technical Support Enhancements to technical support
Structure Announced structure. Personal Systems Support
Family. Technical support structure.
(See next item for more information
about Personal Systems Support
Family.)
IBM Announces Personal Systems Overall services. Core services:
Support Family Support Line and Support Line
Selectable Options, Consult Line,
House Call, Forum. Additional
services: Customer Application
Assistance, Technical Connection
Personal Software CD-ROM, IBM
Personal Systems Technical Solutions
Magazine, Desktop Application
Support, Technical Education.
One-stop shopping. Support services
for complex applications. BESTeam
participation. Contact for more
information.
(See next item for full details.)
IBM Personal Systems Support Abstract. Project office. Program
Family, Withdrawal of SystemXtra services. Getting-started period.
for Personal Systems, and New Personal Systems Support Line.
Technical Support Structure for Per-incident service. Standard
Personal Systems service. Premium service. Personal
Systems Consult Line. IBM House Call.
Personal Systems Forum. Personal
Systems Customer Application
Assistance. Personal Systems
Technical Connection Personal
Software CD-ROM. IBM Personal
Systems Technical Solutions magazine.
Personal Systems Desktop Application
Support. Personal Systems Technical
Education Coupons. General terms and
conditions. Satisfaction guarantee.
Additional terms and conditions:
scope of services, IBM
responsibilities, and customer
responsibilities. Charges.
Supported products.
NOTE: This item is 1,520 lines long.
Technical Support Announcement General issues. Base and enhanced
Questions and Answers technical support. One-Time Charge
and Monthly License Charge models.
Critical situation process. IBM
Support Family. Support Line. IBM
Support Family administration and
billing. Pricing.
NOTE: This item is 805 lines long.
Immediately Available VisualAge Overview. Object Connection Program.
Wins Customer Approval Customers cite benefits. Structured
for multiple platforms. Technical
detail. Product family.
VisualAge General Information Description. Components and support.
Two versions of VisualAge. Key
reasons to use VisualAge. Database
support. VisualAge Team support.
VisualAge positioning vis-a-vis
Highpoint and AD-Cycle.
IBM Object Connection for Purpose of program. Eligibility.
VisualAge Membership benefits. Membership
process.
IBM Opens LAN Systems Integration Overview of offering. Compatibility
Test Lab to Customers testing in replicated environment.
Test IBM or third-party software.
Contact for more information.
Open Blueprint: A Guide to Structure of components for
Distributed Computing industry-standard client/server
applications. Concerted effort to
ascertain most widely accepted
standards. Extensive questions and
answers about business value, IBM
commitment, standards, related IBM
strategies, IBM products/platforms
relationships, software vendor
relationships, other industry
infrastructures, and support.
NOTE: This item is 639 lines long.
IBM Announces Record Attendance 2300-plus attendees at San Francisco
at Developer Conference Technical Interchange. Comments by
Reiswig, Mills, and Haile.
Innovative products featured.
Conference attendees praise the
Interchange.
IBM PSP 1994 Trade Show Schedule List of trade shows in which IBM PSP
is participating through the end of
July.
Calling Team OS/2 for What we do. What you'll get. What you
COMDEX/Spring '94, 22-26 May, do. How to volunteer. Team OS/2 suite
Atlanta at COMDEX.
IBM Participation in COMDEX/ Overview of COMDEX. IBM Community
Spring '94, 23-26 May, Atlanta exhibit. IBM speakers and panels.
1994 Client/Server Database Overview. Five days, new topics. Over
Conference, 13-17 June, New 75 mini-classes. Conference
Orleans highlights and benefits. Much more
for '94. Three vital conference theme
areas. Two targeted conference
tracks. Exposition of software
providers. Seven keynote speakers.
Find harmony in New Orleans.
Registration. Fees. Accommodations.
Save on air travel. More information.
1994 APPC/APPN Technical Overview. Dates and cities. Audience.
Conference, Boston in July, Highlights. Topics. Cost. Venues.
Amsterdam in September Registration.
OS/2 World Conference & Overview. Eight technical tracks.
Exhibition, 19-22 July, Santa Objective, balanced faculty. Spend
Clara, California the year using what you've learned.
Proven sponsorship. OS/2 World
Products Exhibition. Tutorial
sessions. Keynote address. Opening
night reception. Conference agenda.
Registration fees. Early
registration. Cancellations. Where
to check in. Travel information.
Three easy ways to register. Contact
for more information.
Coming This Fall /2 Atlanta: IBM Brief announcement. Contact for
OS/2 Technical Update '94, 11-14 registration and information.
September, Georgia World Congress
Center
Third Annual ColoradOS/2 Preview for DSNEWS readers. Five
Developers Conference, 30 October leading speakers. 40+ presenters, 80
- 4 November, Colorado Springs topics. Topics for everyone. Stellar
presenters. Brochure due in July.
Brochure text also on CompuServe.
Registration. Where will you be?
IBM Product Information Now Announcements and press releases.
Available on Internet Where to find the IBMLink Gopher
server. Accessing Gopher.
Latest List of OS/2 2.1 Books NOTE: This item is 428 lines long.
Subscription Information for The Worldwide phone and fax numbers for
Developer Connection for OS/2 and ordering.
the IBM Device Driver Source Kit
(DDK) for OS/2
800 Phone Numbers
Trademarks, Registered
Trademarks, Service Marks
------------------------------------------------------------------------
Where to Find IBM PSP Developer Support News (DSNEWS)
Outside IBM
-----------
DSNEWS zipped files are found on several e-mail and BBS systems:
o America Online, in the OS/2 forum, in the Newsletters library
o CompuServe, in OS2DF2 forum, *DAP library section 14
and in OS2DF1 forum, OPEN FORUM library section 15
o GEnie, in OS/2 Software Library 16
o Hitline mailbox (Switzerland), in file area 8
o IBM Canada BBS, in file area 35, OS/2 Programming
o IBM Europe/Middle East/Africa (E/ME/A) DAP BBS, in file area
GENERAL.DOCS
o IBM France OS/2 Developer Assistance Program BBS, in area PUBS01
o IBM OS2BBS (TALKLink), in OS/2 Software Library, in Documents and Info
o IBM Personal Computer Company BBS, in file area 11, OS/2 Programming
o Internet, via anonymous ftp from software.watson.ibm.com, in
directory /pub/os2/info; or via Gopher from index.almaden.ibm.com,
in the OS/2 Information menu
o NIFTY-Serve (Japan), in FIBMFEEL forum, library section 4
o OS2NET (Europe), on all OS2NET bulletin boards in Europe, usually in
the DSNEWS download area
o PRODIGY, in the OS/2 Club topic's download library, in IBM Files
Note: If you cannot find files named dsn... (in lower case), look for
files named DSN... (in upper case).
Within IBM
----------
All 1994 issues, in ASCII and INFBIN formats, are in DSN4 PACKAGE in the
OS2TOOLS tools catalog *only*. To obtain DSN4 PACKAGE, type
TOOLCAT OS2TOOLS GET DSN4 PACKAGE
or
TOOLS SENDTO KGNVMCB PCTOOLS OS2TOOLS GET DSN4 PACKAGE
You can also request DSN4 PACKAGE by typing
REQUEST DSN4 FROM V1ENG AT BCRVM1
To subscribe to DSN4 PACKAGE, type
TOOLS SENDTO KGNVMCB PCTOOLS OS2TOOLS SUB DSN4 PACKAGE
All 1993 issues, in ASCII and INFBIN formats, are in DSNEWS PACKAGE in
the MKTTOOLS, OS2TOOLS, and PCWIN tools catalogs. To obtain
DSNEWS PACKAGE, type
TOOLCAT catalogname GET DSNEWS PACKAGE
or
TOOLS SENDTO catalogdisk GET DSNEWS PACKAGE
where
catalogname MKTTOOLS is on catalogdisk USDIST MKTTOOLS MKTTOOLS
catalogname OS2TOOLS is on catalogdisk KGNVMCB PCTOOLS OS2TOOLS
catalogname PCWIN is on catalogdisk BCRVMMS1 PCWIN PCWIN
Examples: TOOLCAT MKTTOOLS GET DSNEWS PACKAGE
TOOLS SENDTO USDIST MKTTOOLS MKTTOOLS GET DSNEWS PACKAGE
You can also request DSNEWS PACKAGE by typing
REQUEST DSNEWS FROM V1ENG AT BCRVM1
DSNEWS PACKAGE is no longer being updated every month. 1994 updates are
made to DSN4 PACKAGE.