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Text File  |  1987-05-31  |  654b  |  33 lines
  1.                     (your street
  2.                      city, state, zip)
  3.  
  4.                     (date)
  5.  
  6.  
  7. (name
  8. street
  9. city, state, zip)
  10.  
  11. Dear ____ (name):
  12.  
  13.     We can definitely understand your annoyance in
  14. not receiving the _______ (number and item) that you
  15. ordered.
  16.  
  17.     Orders requiring engraving need ____ (time
  18. span) for delivery.  Our salesperson probably did not
  19. make that clear and we are sorry for that misunderstanding.
  20.  
  21.     Your order will be shipped ____ (day and week
  22. it will be shipped) and will arrive within ____ (time
  23. period).  Please forgive the delay.  We know that
  24. you will be satisfied with the final product.
  25.  
  26.                     Sincerely,
  27.  
  28.  
  29.  
  30.                     (Name)
  31.                     (Title)
  32.  
  33.