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Text File  |  1987-05-31  |  626b  |  32 lines
  1.                     (your street
  2.                      city, state, zip)
  3.  
  4.                     (date)
  5.  
  6.  
  7. (name
  8. street
  9. city, state, zip)
  10.  
  11. Dear ____ (name):
  12.  
  13.     We agree that the ____ (item) you returned shrunk
  14. in the washing machine.  That ___ (item) was not washable
  15. although many ____ (item) today are.  Our sales associate
  16. should have explained these instructions to you.  Sometimes,
  17. however, a clerk may forget.
  18.  
  19.     Whether this was the case of not, ____ (name),
  20. we are sorry for the inconvenience.
  21.  
  22.     Please be assured that we will be very happy to
  23. replace the ____ (item) or credit your account.
  24.  
  25.  
  26.                     Sincerely,
  27.  
  28.  
  29.  
  30.                     (name)
  31.                     (title)
  32.