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- From: wrob@unixg.ubc.ca (Robert Wong)
- Newsgroups: comp.dcom.modems,comp.dcom.fax,comp.answers,news.answers
- Subject: ZyXEL modem FAQ List v3.5, Dec 20, 1993, Part 2 of 5 [FAQ]
- Supersedes: <2ccsmi$htr@nnrp.ucs.ubc.ca>
- Followup-To: comp.dcom.modems
- Date: 22 Dec 1993 09:33:46 GMT
- Organization: University of British Columbia, Vancouver, B.C., Canada
- Lines: 313
- Sender: wrob@unixg.ubc.ca
- Approved: news-answers-request@MIT.Edu
- Expires: Fri, 21 January 1994 00:00:00 GMT
- Message-ID: <2f949q$o63@nnrp.ucs.ubc.ca>
- NNTP-Posting-Host: unixg.ubc.ca
- Summary: Contains common questions often asked of/about ZyXEL modems.
- Keywords: ZyXEL FAQ FTP
- Xref: senator-bedfellow.mit.edu comp.dcom.modems:50347 comp.dcom.fax:6654 comp.answers:3119 news.answers:16085
-
-
- Archive-name: modems/ZyXEL/FAQ/part2
- Last-modified: 1993/11/15
- Version: 3.5
- Posting-frequency: monthly;the third Monday of every month
-
-
-
- ZyXEL Modems
- Frequently Asked
- Questions List
-
- Version 3.5
-
- Archived at: rtfm.mit.edu in
- /pub/usenet/news.answers/modems/ZyXEL/FAQ/part[1-5]
-
- Please mail any additions to: wrob@unixg.ubc.ca
-
-
- =================
- Table of Contents
- =================
-
- Q. Frequently Asked Questions
- Q.1 What is the proper pronunciation of "ZyXEL"?
- Q.2 What is a "ZyXEL"?
- Q.3 What is the difference between the "Plus" and the regular models?
- Q.4 What features does the U-1496S+ (aka U-1496+) offer?
- Q.5 How fast do ZyXELs communicate with other ZyXELs and with other modems?
- Q.6 How does one get access to ZyXEL technical support?
- Q.7 What are additional methods to contact ZyXEL USA technical support?
- Q.8 What are the prices for upgrading a ZyXEL?
-
-
- ================================================================================
- Q Frequently Asked Questions
- ================================================================================
-
- Q.1 What is the proper pronunciation of "ZyXEL"?
- --------------------------------------------------------------------------------
-
- The proper pronunciation of "ZyXEL" is apparently "Zai-sell". Note the "Zai"
- rhymes with "buy".
-
-
- --------------------------------------------------------------------------------
- Q.2 What is a "ZyXEL"?
- --------------------------------------------------------------------------------
-
- ZyXEL is the name of a modem manufacturer. Thus a "ZyXEL" is a brand of
- modem. They manufacture a series of fast, feature-packed faxmodems that
- operate on multiple platforms. The following chart will serve to quickly
- explain the product line:
-
- Model Type Display Data Speed
- ----- ---- ------- ----------
-
- U-1496B Internal (PC bus) none 16.8 ZyX
- U-1496B+ Internal (PC bus) none 19.2/16.8 ZyX
-
- U-1496E External 12 LED lights 16.8 ZyX
- U-1496E+ External 12 LED lights 19.2/16.8 ZyX
-
- U-1496 External 20 x 2 LCD display & 16.8 ZyX &
- aka U-1496S 6 LED lights Leased Line
-
- U-1496+ External 20 x 2 LCD display & 19.2/16.8 ZyX &
- aka U-1496S+ 6 LED lights Leased Line
-
- U-1496R Rackmount 15 LED lights 19.2/16.8 ZyX
-
- U-1496RN Rackmount 15 LED lights 19.2/16.8ZyX &
- Leased Line
-
- U-1496P Portable 1 LED light 16.8ZyX/14.4Cell
-
- ZyCellular Avail. on all N/A Cell 14.4
- Option models
-
-
- Notes: 1) The U-1496, aka the U-1496S is no longer manufactured.
- 2) Aside from nomenclature, the U-1496 is *exactly* the same as the
- U-1496S; the U-1496+ is *exactly* the same as the U-1496S+.
- 3) Any U-1496S/S+ models with ROMs v6.00 ROMs or newer can have a
- display screen that shows the lights that are on the E but not
- the S. Each "light" is depicted with a rectangular box and a
- corresponding short label.
- 4) Rackmount modems require in addition, a RS-1600 Rack Mount System
- and Network Management Software (NMS).
-
- For further information about ZyXEL modems, contact your local authorized
- reseller, or mail server (Question I.2).
-
-
- --------------------------------------------------------------------------------
- Q.3 What is the difference between the "Plus" and the regular models?
- --------------------------------------------------------------------------------
-
- Paraphrased and modified from the page 1-1 of the ZyXEL User's Manual
- (Revision 2.1). [page 1-1 in the on-line version]:
-
- The U-1496 "Plus" models have a faster processor and more memory. This allows
- the "Plus" models to have:
- . more advanced voice capability (CELP voice encoding)
- . faster speeds ZyXEL specific 19.2 kpbs (between two "Plus" modems)
- . external "Plus" models support a 76.8kbps DTE rate
-
- The basic feature, function, and operation of the "Plus" versions are the same
- as the normal non-"Plus" versions.
-
- Brent Mosbrook (brentm@sdsc.edu) [ZyXEL USA] explains that in the future, the
- Plus models will have 2 Mbit ROMs to allow room for "future enhancements".
-
-
- --------------------------------------------------------------------------------
- Q.4 What features does the U-1496S+ (aka U-1496+) offer?
- --------------------------------------------------------------------------------
-
- The U-1496S+ (aka U-1496+) is ZyXEL's flagship modem. It is an external modem
- with a display consisting of six (6) LED lights and a two (2) line by twenty
- (20) character backlit LCD display.
-
- In addition to the usual features found in U-1496 "Plus" models (advanced CELP
- voice capability, ZyXEL-specific 19.2 kbps speed and 76.8kbps DTE rate) the
- U-1496S+ has the following features:
- . two (2) or four (4) wire leased line capability
- . V.33, V.29, V.27ter protocols
- . dial backup capability (calls backup phone number when leased line is
- unavailable.)
- . on-line conditioning monitoring [LCD display shows link option (eg.,
- V.32bis), line speed, error control, data compression, line type (eg.,
- dial-up), data format (eg., asynchronous), instant transmission throughput,
- signal to noise ratio, receiving signal level, phase jitter in received
- signal, frequency offset, retrains granted, retrains requested, round trip
- echo delay and carrier loss counts.]
- . capability to view the above parameters and the capability to change modem
- settings via four (4) arrow keys on the front panel.
-
-
- --------------------------------------------------------------------------------
- Q.5 How fast do ZyXELs communicate with other ZyXELs and other modems?
- --------------------------------------------------------------------------------
-
- Between two ZyXELs:
-
- ZyXEL modems will communicate with each other at the highest speed that is
- common to both modems. This means that the "Plus" (U-1496 B+/E+/S+) and
- rackmount models will communicate with each other at the ZyXEL-specific speed
- of 19.2 kbps. Non-"Plus" models communicate with each other and with "Plus"/
- rackmounts at the ZyXEL-specific speed of 16.8 kbps.
-
- The ZyCellular option is available on ALL ZyXEL modems, and is now capable
- of 14.4 connects using the ZyXEL-specific CELL 14.4 protocol. Again, both
- modems must have the ZyCellular option in order to use the CELL 14.4 protocol.
-
-
- Between a ZyXEL and a non-ZyXEL modem:
-
- The fastest speed that ZyXEL modems will communicate with non-ZyXEL modems
- is at 14.4 kbps (V.32bis).
-
- The fastest speed that ZyXEL modems will communicate with V.32terbo modems is
- at 14.4 kbps (V.32bis). V.32terbo modems do run at 19.2 kpbs. The modulation
- scheme of V.32terbo modems are separate and distinctly different from the
- ZyXEL 19.2 kbps implementation. Thus V.32terbo modems are *NOT* compatible
- with ZyXEL modems at either the ZyXEL-specific speeds of 16.8 kbps or 19.2
- kbps. (Brent Mosbrook (brentm@sdsc.edu) of ZyXEL explained that the reason
- is that different bit mapping schemes are used in each modem.)
-
- The fastest speed that ZyXEL modems will communicate with USR HST/VHST modems
- is at 2400 baud. ZyXELs will communicate with a USR Dual Standard (DS) modem
- at 14.4 kbps (V.32bis).
-
-
- --------------------------------------------------------------------------------
- Q.6 How does one get access to ZyXEL technical support?
- --------------------------------------------------------------------------------
-
- ZyXEL, Taiwan
- BBS: 886-35-787045
- Voice: 886-35-783942
- FAX: 886-35-782439
-
- TCL Technology Ltd, Hong Kong
- 302 Iuki Tower
- 5 O'Brien Road
- Wanchai
- Hong Kong
- BBS: (852) 574-6040
- Voice: (852) 891-3281
- FAX: (852) 891-6335
-
- ZyXEL, USA (formerly 0/1 Networking)
- 4920 E. La Palma Avenue
- Anaheim, CA 92807
- USA
- BBS: (714) 693-0762
- Voice: (714) 693-0808 (Sales)
- or: (800) 255-4101 (Works in Canada)
- Voice: (714) 693-0808 (Tech. support)
- FAX: (714) 693-8811
- E-Mail: Brent Mosbrook (brentm@hydra.sdsc.edu) of ZyXEL USA
- sales@zyxel.com
-
- MX ENGINEERING CO.,LTD., Japan
- KOJIMACHI 4-3 BENIYA BLDG.8F
- CHIYODA-KU TOKYO 102
- Voice: (03)5213-8444
- Fax: (03)5213-8445
- BBS: (03)5213-8445
-
- OCOMP Optimizing COMPuters, Canada
- Voice: (416) 534-1508
- E-Mail: George Vande Bunte (gvb@telly.on.ca) of OCOMP
-
-
- --------------------------------------------------------------------------------
- Q.7 What are additional methods to contact ZyXEL USA technical support?
- --------------------------------------------------------------------------------
-
- [This was originally posted by Brent Mosbrook (brentm@hydra.sdsc.edu) of ZyXEL
- USA technical support. It was slightly modified by me (wrob@unixg.ubc.ca).]
-
- The following information summarizes the various methods of accessing ZyXEL
- technical support.
-
- BBS We operate a 4-node BBS, 24 hrs a day. This provides ZyXEL
- users access to the latest rom binaries, Zfax updates,
- configuration guidelines, and software setup instructions.
- In addition, sysop pricing and order forms are available.
- You can reach the BBS by dialing 714-693-0762
-
- Internet Technical support issues can be addressed to our new
- internet account. Users can reach us by sending email to
- brentm@hydra.sdsc.edu (Brent Mosbrook (ZyXEL)). We also monitor
- the comp.dcom.modems and comp.dcom.fax newsgroups, and will
- post or reply when appropriate.
-
- An anonymous FTP site has also been established at the same
- location. FTP ftp.sdsc.edu, and ZyXEL related files are in
- the /pub/other/zyxel directory. We will place the latest
- official roms and software here. This site is not intended
- to replace the BBS, which has a much wider array of
- available files.
-
- Fidonet We maintain a node on the network, which is linked to our
- BBS. You can reach us at: 1:103/725 (1:202/701.101
- secondary address). Users can netmail technical support
- questions to the above address, and they will be replied to
- by our staff. We monitor the comm, hs_modems, and ZyXEL
- echos, will post or reply when appropriate.
-
- File REQest any file on our bbs by name (wildcards
- accepted)
-
- OR
-
- "FILE" for files listing
- "FILES" for files listing
- "ROME" for the latest roms for the E
- "ROMEP" " " " " " " E Plus
- "ROMB" " " " " " " B
- "ROMBP" " " " " " " B Plus
- "ROMSP" " " " " " " S Plus
- "ROMS" " " " " " " S
- "ZFAX" " " " Zfax
-
- CompuServe We are on-line at CIS and can be reached as user
- 71333,2734. We do not have a file library or
- forum dedicated to ZyXEL at this time, but we
- will respond to any technical support related
- issue in e-mail.
-
- * Note * Please use these accounts to address technical support
- issues. We are not equipped to respond to sales-related
- issues, such as the latest pricing or rom upgrade
- purchases. These should be directed to our sales staff at
- 714-693-0808
-
-
- --------------------------------------------------------------------------------
- Q.8 What are the prices for upgrading a ZyXEL?
- --------------------------------------------------------------------------------
-
- ZyXEL USA is offering to upgrade U-1496E models to U-1496E+ models for
- US$150 (plus shipping). Upgrading your U-1496E to a U-1496E+ by this
- method will ensure that your warranty remains valid.
-
- There are reports that a U-1496E can be upgraded by users to a U-1496E+
- for substantially less. This "do-it-yourself" method seems to work.
-
- Any modification made to the hardware (other than ROM upgrades) will void
- the warranty.
-
- The prices for upgrading existing models to support V.34 (aka V.Fast) have been
- set. ZyXEL USA has announced that upgrades to V.34 (aka V.Fast) will cost
- US$249 for U-1496E+/B+ models and US$299 for U-1496E/B/S/S+ models. Owners
- will ship the modem back to ZyXEL USA, where the motherboard will be replaced.
- The availability of the V.34 upgrade will be available pending the
- finalization of the V.34 standard (estimated optimistically in June 1994).
- (The upgrade is valid in the US and Canada only.)
-
- All pricing listed above is for non-sysops. BBS sysops may have a discount.
- ================================================================================
- --
- Robert Wong Jr.
- 1921 East 61st Avenue, Vancouver, B.C., Canada, V5P 2K2, (604) 322-6918
- wrob@unixg.ubc.ca
- Keeper of the ZyXEL FAQ and Head of the UBC-NeXT Users Group
- Standard disclaimers apply.
-
-
-