<p>If you cannot import a token, the cause is usually one of the reasons
listed below. In most cases, you receive an error message indicating the
reason for the failure and the action to take. If you do not know what
to do, contact your administrator.</p>
<h2>Failure occurred when importing a token from a file</h2>
<p>You specified the wrong file path or you did not specify a file path.</p>
<h2>Failure occurred when downloading a token from the web</h2>
<ul type="disc" class="whs3">
<li class=p><p>You entered the URL incorrectly or you did not enter
the URL.</p></li>
<li class=p><p>You entered a URL that does not start with http:// or
https://.</p></li>
<li class=p><p>You entered a blank or invalid activation code. For
example, you omitted or mistyped characters. </p></li>
<li class=p><p>The web service could not access the Internet resource.</p></li>
</ul>
<h2>Other Causes</h2>
<ul type="disc" class="whs3">
<li class=p-p><p class=p>You provided an incorrect device serial number
to your administrator. </p></li>
<li class=p-p><p class=p>You tried to import a token that you already
imported. </p></li>
<li class=p-p><p class=p>You imported the maximum number of tokens
that your enterprise allows.</p></li>
<li class=p-p><p class=p>You entered an incorrect token file password.
If you forget the password, you cannot import the token and must contact
your administrator.</p></li>
<li class=p-p><p class=p>The token is not intended to be stored on
the device that you selected. </p></li>
<li class=p-p><p class=p>The token is invalid. </p></li>
</ul>
<p class=p>
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