Stars of Shareware: DFÜ und Kommunikation/SOS-DFUE.ISO/programm/internet/winnetuk/trouble.txt

Text File | 1993-12-06 | 5.3 KB | 146 lines

W i n N E T   M a i l (TM)

PROBLEMS WITH WinNET UK SETUP

If you are having problems, please feel free to contact us
at [phone] or by Fax at [phone].

1.  PROBLEM - The CWI Account Setup program cannot connect
    with the CWI Server to transmit my account information.

    CAUSE -- This is almost always caused by a
    Communications Parameter being set incorrectly.
    Re-run the SETUP.EXE program, select "Set up
    communications parameters for modem", and look
    carefully at each item on the screen.  Press the "More
    Information" button on that screen for a description of
    what each field is and to what it should be set.

2.  PROBLEM - The CWI Account Setup program is able to
    connect to the WinNET UK server the first time to transmit
    account information, but the account request is
    rejected.

    If this happens first try calling the server direct using the
    CALL WinNET button or icon (uucico).

    CAUSE -- This can sometimes happen when the server
    is very busy and can't turn around your account setup
    request in time to mail you a receipt that indicates
    that the account has been established.   It is advisable
    to wait a few minutes and CALL IN DIRECTLY by using
    the main WinNET program (wnmail.exe) and pressing call and
    seeing if you can connect properly to the server.  If this
    succeeds, you should receive introductory mail at
    this point.  If you are unable to connect to the
    server, read CAUSE 2 below.

    CAUSE 2 -- The System Name that you selected during SETUP
    is not available - some other WinNET UK customer has
    already taken the name.  Re-run the SETUP.EXE program,
    select "Set up necessary name for Internet E-Mail".
    Pick a new System Name.  Re-run the CWI Account Setup
    program to request the new account.

3.  PROBLEM - You connect the first time but the second connection
    does not complete corretcly (not enogh disk space for incoming
    new user mail or other system problems).

    SOLUTION -- Click on the CALL button or icon and reconnect to the
    server.  You should not need to re-run the account setup unless
    you were unable to connect at all for the second time in
    which case you may have picked a site name that has already been
    used (see CAUSE 2 above).


USING WINDOWS TERMINAL PROGRAM TO VERIFY WinNET SETTINGS

The most common source of SETUP problems is an incorrect
setting of the Communications Parameters.  However, since
WinNET does its modem communications automatically, it is
sometimes difficult to tell which Communications Parameter
setting is causing the problem - it is difficult to
experiment. The simplest way of checking these parameters
out and possibly experimenting with them is to use the
Windows Terminal program.

With Terminal you should be able to test out (default
values in parentheses):

    1.  Port Assignment                 (COM 1)
    2.  CWI Internet Server             ([phone])
        Telephone Number
    3.  Interface Speed                 (2400 BPS)
    4.  Dialing (Tone, Pulse)           (Tone)
    5.  Set factory default AT command  (ATZ)
    6.  Modem set up AT commands        (ATM1V1)

The parameters:

    7.  Packet Window Size              (5)
    8   CPU Utilization                 (low)

are specific to WinNET mail but are performance related
parameters that are usually not the source of connection
problems.

From Terminal, select "Setup" menu, sub menu
"Communications...".  You will see controls similar to those
in WinNET Mail.

        1.  Set "Connector" as you would WinNET Port
            Assignment.

        2.  Set "Baud Rate" as you would WinNET Interface
            speed.  One problem you may encounter is that
            Terminal will not support speeds as high as
            WinNET.  You should try to find out how fast
            you modem will go by reading the manual or
            checking with the manufacturer.

        3.  Set:
                "Data Bits"       - 8
                "Stop Bits"       - 1
                "Parity"          - none
                "Flow Control"    - none
                "Parity Check"    - blank
                "Carrier Detect"  - blank

If you were able to setup Terminal correctly, when you type
into the Terminal Emulator:

        AT   (followed by Enter)

You should see:

        OK

The OK is coming from the modem.  You should be able to type
the modem reset and modem setup commands from the WinNET
Communications Parameters screen.  The default WinNET modem
reset command is:

        ATZ

The default WinNET modem setup command is:

        ATM1V1

Try these commands, you should get OK responses from your
modem.  You can try dialing the WinNET server from Terminal
with the following command:

        ATDT 081 427 7769

Of course, if you are local to the London 081 area, or have to
dial other digits to get an outside line or make an
international call, change the telephone number
accordingly.  If you do not have touch-tone dialing use
"ATDP" instead of "ATDT" (you should also have selected
Pulse dialing on the WinNET Communications Parameters
screen).

If everything works with Terminal it should work with
WinNET Mail.