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  1.                                                                                 
  2. PRINT SELECTION FOR APAR - II06144 92/07/14                                     
  3. APAR= II06144  SER=                            DD DOC                           
  4. INFO APAR FOR WINOS2 APPLICATIONS - MIGRATION / INSTALLATION                    
  5. ( OS2INFOAPAR 2.0 R200 562107701 WINDOWS WORD ATM 3.1 3.0 )                     
  6. STAT= INTRAN       FESN5NFO000-000  CTID= II0000 ISEV= 4                        
  7. SB92/06/26  RC          CL          PD           SEV= 4                         
  8.                        PE=                       TYPE= I                        
  9. RCOMP= INFOPCLIB    PC LIB INFO ITE RREL= R001                                  
  10. FCOMP=                              PFREL= F     TREL= T                        
  11. ACTION=             SEC/INT=                     DUP/                           
  12. USPTF=              PDPTF=                       DUPS 0                         
  13. DW92/06/26  RT          SC          FT                                          
  14. RE          PT          UP          LP                                          
  15. PV          AP          EN          FL                                          
  16. LC92/06/26  RU92/06/26       MCEASPSA                                           
  17.                              CUST INST LVL/SU=                                  
  18. FAILING MODULE=              FAILING LVL/SU=                                    
  19. SYSROUTE OF:          RET APAR=             PS=                                 
  20. COMP OPER ENV=                                                                  
  21.                                                                                 
  22.                                                                                 
  23. SYSRES=      SYSIN=      SYSOUT=      CPU=             RE-IPL=                  
  24. OPTYPE=                 SPECIAL ACTIVITY=          REGRESSION=                  
  25. PRE-SCREEN NO.=          RSCP= RS000                                            
  26. ERROR DESCRIPTION:                                                              
  27. ============================================================                    
  28. WINOS2 INSTALLATION AND MIGRATION TROUBLE SHOOTING GUIDE                        
  29. ============================================================                    
  30. .                                                                               
  31. Problem: Either Full Screen or Seamless WINOS2 fails to                         
  32.          start.  Normally a Fatal Error 0x0401 appears very                     
  33.          quickly.  Typing WINOS2 from a full screen DOS                         
  34.          session can verify this problem.                                       
  35. .                                                                               
  36. Answer:  This problem is caused by one or more of the                           
  37.          drivers,sys or font files listed in the Windows                        
  38.          SYSTEM.INI or WIN.INI file not loading correctly.                      
  39.          This could happen if one of these files is not                         
  40.          present, or if the driver does not fully load when                     
  41.          Windows starts up.  To correct this problem, the                       
  42.          user can try reinstalling WINOS2 by doing a                            
  43.          selective install of OS2.  Another more time                           
  44.          consuming solution is to copy the SYSTEM.INI file                      
  45.          in the WINOS2 directory to a printer and verify                        
  46.          that each of the drivers or system files actually                      
  47.          exists.  This error also occurs on systems with XGA                    
  48.          or 8514 video boards and monitors when trying to                       
  49.          use large fonts.  Use small fonts instead.  Modify                     
  50.          the lines in SYSTEM.INI to:                                            
  51. .                                                                               
  52.                     fonts.fon=xgasys.fon                                        
  53.                     fixedfon.fon=xgafix.fon                                     
  54.                     oemfonts.fon=xgaoem.fon                                     
  55. .                                                                               
  56. Problem: Microsoft Windows 3.1 and Windows 3.1 Applications                     
  57.          do not work.                                                           
  58. .                                                                               
  59. Answer:  Microsoft Windows 3.1 and any Windows 3.1                              
  60.          applications that will only run with Windows                           
  61.          Version 3.1, cannot run under OS/2 2.0 WINOS2 3.0                      
  62.          compatibility mode.  Windows 3.10 specific                             
  63.          applications do not run either under a OS/2 2.0                        
  64.          Dos Session or a OS/2-2.0 VMB(Booted Dos Session).                     
  65.          Windows Version 3.1 may be available under a                           
  66.          future version of OS/2-2.0, but the release date                       
  67.          of this is unknown at this time.  If you installed                     
  68.          OS/2-2.0 using dual boot, Microsoft Windows 3.1                        
  69.          will still run under native DOS.                                       
  70. .                                                                               
  71. Problem: ATM (Adobe Type Manager) fonts not available using                     
  72.          Windows Applications.                                                  
  73. .                                                                               
  74. Answer:  Using a Full Screen WINOS2 session, select the ATM                     
  75.          ICON in the OS2/Main Folder of the Program Manager                     
  76.          and install ATM fonts.  The 17 standard ATM fonts                      
  77.          are on Printer Driver Disk #5.                                         
  78. .                                                                               
  79. Problem: Windows applications cannot be run seamlessly from                     
  80.          the desktop.                                                           
  81. .                                                                               
  82. Answer:  Migrate Windows applications using the Migrate                         
  83.          Utility in the System Set-up Folder.  From the OS/2                    
  84.          desktop select the OS/2-2.0 System Icon, System                        
  85.          Set-up folder, then Migrate Applications.                              
  86. Problem: Windows applications started from user-created OS2                     
  87.          2.0 program objects do not have the correct DOS                        
  88.          Settings.                                                              
  89. .                                                                               
  90. Answer:  If you migrated your Windows applications, DOS                         
  91.          Settings are automatically set for you using the                       
  92.          list of applications in the                                            
  93.           OS2 INSTALL DATABASE.TXT file.  If you created                        
  94.          your own program object for a Windows or DOS                           
  95.          application, your DOS Settings may be incorrect.                       
  96.          Look through the DATABASE text file for your                           
  97.          application and required DOS Settings.  If your DOS                    
  98.          Settings for the application are correct, see the                      
  99.          next item.                                                             
  100. .                                                                               
  101. Problem: Windows applications not starting or running                           
  102.          correctly.                                                             
  103. .                                                                               
  104. Answer:  Many Windows applications require private                              
  105.          application INI files Many Windows applications                        
  106.          require private applicati or specific WIN.INI                          
  107.          setting to run.  The least complicated way or                          
  108.          specific WIN.INI setting to run.  The least comp to                    
  109.          have INI files set up correctly is to reinstall                        
  110.          your Windows to have INI files set up correctly is                     
  111.          to reinstall application over the old installation                     
  112.          using a Full Screen WINOS2 application over the old                    
  113.          installation using a Full session.  This will                          
  114.          correctly update WIN.INI and any appliction                            
  115.          session.  This will correctly update WIN.INI and an                    
  116.          INI file correctly.  A quicker but more complex and                    
  117.          dangerous INI file correctly.  A quicker but more                      
  118.          complex and way, that may work with some, but not                      
  119.          all Windows applications way, that may work with                       
  120.          some, but not all Windows a experiencing problems,                     
  121.          is to copy the old application INI file                                
  122.          experiencing problems, is to copy the old applicaion                   
  123.          from the old directory to the new  OS2 MDOS WINOS2                     
  124.          directory.  from the old directory to the new                          
  125.           OS2 MDOS WINOS2 Type DIR *.INI in your old Windows                    
  126.          directory to see files names Type DIR *.INI in your                    
  127.          old Windows directory to see that should be copied                     
  128.          to  OS2 MDOS WINOS2.  Do not copy WIN.INI that                         
  129.          should be copied to  OS2 MDOS WINOS2.  Do not or                       
  130.          SYSTEM.INI, you will prevent WINOS2 Windows from                       
  131.          working and or SYSTEM.INI, you will prevent WINOS2                     
  132.          Windows from lose other WINOS2 functionality.  Any                     
  133.          application that does not lose other WINOS2                            
  134.          functionality.  Any application t work at this                         
  135.          point should be reinstalled.  work at this point                       
  136.          .                                                                      
  137.          Additionally, for information purposes.  If                            
  138.          OS/2-2.0 was installed on top of DOS/WINDOWS 3.0,                      
  139.          the WIN.INI in the  OS2 MDOS WINOS2 directory will                     
  140.          reflect the older WIN.INI file if the user selected                    
  141.          to migrate his Windows 3.0 settings to WINOS2.  If                     
  142.          OS/2-2.0 was installed on top of a DOS/WINDOWS 3.1,                    
  143.          the WINOS2 WIN.INI file will be a base WIN.INI file                    
  144.          without any of the settings in the older Windows                       
  145.          3.1 WIN.INI file.                                                      
  146. Problem: Windows application gives "Cannot Load File" error                     
  147.          message.                                                               
  148.                                                                                 
  149. Answer:  Some applications use DLLs (Dynamic Link Libraries)                    
  150.          that are shipped with the application.  If the DLLs                    
  151.          are in a directory other than the Windows                              
  152.          directory, make sure that the DLL is in the path                       
  153.          statement that is in the AUTOEXEC.BAT file.                            
  154. LOCAL FIX:                                                                      
  155.                                                                                 
  156.                                                                                 
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  160.                                                                                 
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  162.                                                                                 
  163.