[NEGATIVE RESPONSE TO INQUIRY] General rules: * Open letter with specific answer to inquiry. * Give reason for inability to fulfill request. * Thank writer for his or her interest and patience.«PG» COMPANY ADDRESS CITY, STATE ZIP Date NameCompanyAddressCity, State Zip Dear , [Thank you for your interest in our company.Unfortunately we can't fulfill your request for informationon XYZ widgets because we do not manufacture them.] [I have enclosed information on a similar product,which I hope will be useful to you. I have also providedgeneral information on our company, its products, andservices.] Thank you again for contacting us. If I can behelpful to you, please call me collect, or use our toll-freenumber. Sincerely, Representative
