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Text File  |  1994-03-11  |  6.1 KB  |  122 lines
  1. 3/11/94
  2.  
  3.  
  4.  
  5. TITLE: 931202 ERROR 004, PRINTER OFF-LINE OR OUT OF PAPER ERROR, OR
  6.               PMV8005 THROUGH 8008 WHEN TRYING TO PRINT UNDER OS/2 2.X
  7.  
  8. DESCRIPTION OF SYMPTOMS:
  9.     When trying to print on a system running OS/2 2.x the system
  10.     returns any of the following error messages.
  11.     1.  The printer is off-line, turned off, or out of paper.
  12.     2.  Usually associated with ERROR 004, PMV8005, PMV8006, PMV8007,
  13.         or PMV8008.
  14.     3.  The printer is On, and On-line, and has paper in it.
  15.  
  16. SUMMARY OF RESOLUTION:
  17.     This problem is caused by hardware not being setup correctly or a
  18.     physical hardware problem with the system. DOS will normally print
  19.     correctly with just about any hardware configuration so a DOS
  20.     print test will not exhibit the same print malfunction as OS/2
  21.     will experience.
  22.  
  23. DETAILS OF RESOLUTION:
  24.     1.  I/O card not set up to the correct IRQ/Port address settings
  25.  
  26.     NOTE:  Refer to the documentation on the I/O card or back to the
  27.            manufacturer for the settings specific to the system.
  28.  
  29.         a.  The OS/2 printer driver will only access
  30.             a maximum of 3 parallel ports on any machine. If more
  31.             than three parallel ports are available, the manufacturer
  32.             will have to develop an OS/2 driver for the I/O card.
  33.         b.  Printer port addresses and IRQ levels are hard coded in
  34.             OS/2 2.x are as follows:
  35.  
  36. For a 2 parallel port system:
  37.  ______________________________________________________________________
  38. |  Port           AT Bus (ISA)        EISA*             Micro Channel  |
  39. |______________________________________________________________________|
  40. |            |                  |                   |                  |
  41. |  LPT1      |   3BC/IRQ7       | 3BC/IRQ5 or       |  3BC/IRQ7        |
  42. |            |                  | IRQ7              |                  |
  43. |            |                  | IRQ7              |                  |
  44. |____________|__________________|___________________|__________________|
  45. |            |                  |                   |                  |
  46. |  LPT2      |   278/IRQ5       | 378/IRQ5 or       |  378/IRQ7        |
  47. |            |                  | IRQ7              |                  |
  48. |____________|__________________|___________________|__________________|
  49.  
  50.                                OR
  51.  ______________________________________________________________________
  52. |  LPT1      |   378/IRQ7       | 378/IRQ5 or       |  378/IRQ7        |
  53. |            |                  | IRQ7              |                  |
  54. |____________|__________________|___________________|__________________|
  55. |            |                  |                   |                  |
  56. |  LPT2      |   278/IRQ5       | 278/IRQ5 OR       |  278/IRQ7        |
  57. |____________|__________________|___________________|__________________|
  58.  
  59. For a 3 parallel port system:
  60.  ______________________________________________________________________
  61. |                 AT Bus (ISA)             EISA*        Micro Channel  |
  62. |______________________________________________________________________|
  63. |            |                  |                   |                  |
  64. |  LPT1      |   3BC/IRQ7       | 3BC/IRQ5 or       |  3BC/IRQ7        |
  65. |            |                  | IRQ7              |                  |
  66. |            |                  |                   |                  |
  67. |  LPT2      |   378/IRQ7       | 378/IRQ5 or       |  378/IRQ7        |
  68. |            |                  | IRQ7              |                  |
  69. |____________|__________________|___________________|__________________|
  70. |            |                  |                   |                  |
  71. |            |                  |                   |                  |
  72. |  LPT3      |   278/IRQ5       | 278/IRQ5 or       |  278/IRQ7        |
  73. |            |                  | IRQ7              |                  |
  74. |____________|__________________|___________________|__________________|
  75.  
  76.  
  77.             If these combinations are not used,  printer error
  78.             messages or very slow printing will occur.
  79.         c.  Ensure that the I/O Card is set to the above standards.
  80.     2.  Printer Cable not configured correctly.
  81.         a.  Problems have been found when using certain parallel port
  82.             printer cables that do not meet the parallel port
  83.             specifications.
  84.         b.  Cables that are longer than six feet in length are
  85.             suspect.The six foot cable length problem is
  86.             more evident on higher speed processor systems.
  87.         c.  Cables that do not contain all 25 wires will not
  88.             work under OS/2.
  89.     3.  I/O card not interrupting back to the system correctly.
  90.     NOTE:  I/O card will need to be replaced if this is true.
  91.     4.  Interrupt conflict. - (ISA type adapters, AT Bus)
  92.         a.  Another card in the system is using the same interrupt
  93.             i.e.(SoundBlaster) as the LPT port.  ISA systems do not
  94.             share interrupts at the hardware level and port and IRQ
  95.             contentions will have to be resolved by removing and/or
  96.             reconfiguring the adapters to work properly together.
  97.         b.  The standard IRQ settings for AT Bus machines are as
  98.             follows.
  99.             IRQ LEVEL      DEVICE ASSOCIATED
  100.               0              System Timer
  101.               1              Keyboard
  102.               2              Secondary Interrupt Controller
  103.               3              COM2 (Serial Communications Port 2)
  104.               4              COM1 (Serial Communications Port 1)
  105.               5              LPT2 (Parallel Port 2)
  106.               6              Diskette
  107.               7              LPT1 (Parallel Port 1)
  108.               8              Real-time Clock
  109.               9              open
  110.               10             open
  111.               11             open
  112.               12             open
  113.               13             Math Coprocessor
  114.               14             Hard Disk
  115.               15             open
  116.     NOTE:  If interrupts above 7 are to be utilized the I/O card must
  117.            be 16 bit.
  118.  
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  122.