home *** CD-ROM | disk | FTP | other *** search
/ Mega Top 1 / os2_top1.zip / os2_top1 / INFO / FAQS / OS2FAX2 / DEFECT.FAX < prev    next >
Encoding:
Text File  |  1994-08-10  |  5.4 KB  |  167 lines
  1. ========================================================================
  2.  
  3.            SUSPECTED DEFECT REPORT FORM FOR OS/2 SW PRODUCTS
  4.  
  5. A. GENERAL INFORMATION
  6. Name:
  7. Company name:
  8. Address:
  9.  
  10. Phone:                           FAX:
  11. (Include your country code if international)
  12.  
  13. B. PROBLEM DESCRIPTION:
  14.  
  15. What product are you reporting defect against ? _______________________
  16.  
  17. Registration Number: ___________________ (if applicable)
  18.  
  19. Describe the problem that you are experiencing including any
  20. error messages reported, trap screen information, etc.
  21.  
  22. _______________________________________________________________________
  23.  
  24. _______________________________________________________________________
  25.  
  26. _______________________________________________________________________
  27.  
  28. _______________________________________________________________________
  29.  
  30. _______________________________________________________________________
  31.  
  32. _______________________________________________________________________
  33.  
  34. _______________________________________________________________________
  35.  
  36. _______________________________________________________________________
  37.  
  38. _______________________________________________________________________
  39.  
  40. _______________________________________________________________________
  41.  
  42. C. ENVIRONMENT INFORMATION:
  43.  
  44. Please fully describe your environment.  Be sure to include
  45. the following information where applicable:
  46. Operating system and version.
  47. Product names, versions and service levels installed.
  48. Cards installed (ie: token ring - including brand, ethernet)
  49. Communication protocols (ie: APPC, NETBIOS, TCP/IP)
  50. Size of memory
  51. Hard disk size (including space remaining where SWAPPER.DAT resides)
  52. Any other information you feel may be related to the problem.
  53.  
  54. _______________________________________________________________________
  55.  
  56. _______________________________________________________________________
  57.  
  58. _______________________________________________________________________
  59.  
  60. _______________________________________________________________________
  61.  
  62. _______________________________________________________________________
  63.  
  64. _______________________________________________________________________
  65.  
  66. _______________________________________________________________________
  67.  
  68. _______________________________________________________________________
  69.  
  70. _______________________________________________________________________
  71.  
  72. _______________________________________________________________________
  73.  
  74. D. PROBLEM RE-CREATION:
  75.  
  76. Provide a step-by-step description of how you re-create this
  77. problem, if you can re-create it.  If the problem is intermittent,
  78. then describe any commonalities between the occurrences of the problem.
  79.  
  80. _______________________________________________________________________
  81.  
  82. _______________________________________________________________________
  83.  
  84. _______________________________________________________________________
  85.  
  86. _______________________________________________________________________
  87.  
  88. _______________________________________________________________________
  89.  
  90. _______________________________________________________________________
  91.  
  92. _______________________________________________________________________
  93.  
  94. _______________________________________________________________________
  95.  
  96. _______________________________________________________________________
  97.  
  98. _______________________________________________________________________
  99.  
  100. Did you always have this problem ? ___
  101.  
  102. If no, what changed in your environment ? _____________________________
  103.  
  104. _______________________________________________________________________
  105.  
  106. _______________________________________________________________________
  107.  
  108. E. OTHER INFORMATION:
  109.  
  110. Provide any other information you feel may be useful
  111. in diagnosing your problem.
  112.  
  113. _______________________________________________________________________
  114.  
  115. _______________________________________________________________________
  116.  
  117. _______________________________________________________________________
  118.  
  119. _______________________________________________________________________
  120.  
  121. _______________________________________________________________________
  122.  
  123. _______________________________________________________________________
  124.  
  125. _______________________________________________________________________
  126.  
  127. _______________________________________________________________________
  128.  
  129. _______________________________________________________________________
  130.  
  131. _______________________________________________________________________
  132.  
  133. F. ATTACHMENTS
  134.  
  135. Please attach the following:
  136. - Output from SYSLEVEL
  137. - Copy of your CONFIG.SYS
  138.  
  139. Also attach any other output that may assist such as your PROTOCOL.INI,
  140. .NDF files from Communications Manager, etc.
  141. Clearly list what you have attached and specify which machine (when
  142. multiple machines are involved) the information is from.
  143.  
  144. ========================================================================
  145. For OS/2 and IBM DOS defect submission,
  146. mail to:
  147. DEFECT SUPPORT
  148. c/o IBM
  149. 1000 NW 51st St
  150. Internal Zip 1020
  151. Boca Raton, FL 33431
  152. Or FAX to (800)426-6063
  153.                                                                          Y
  154. For OS/2 and IBM DOS application
  155. defect submission, mail to:
  156. PERSONAL SYSTEMS SUPPORT FAMILY
  157. 11400 Burnet Rd
  158. Internal Zip 2901
  159. Austin, TX 78758
  160. Or FAX to (800)426-8602
  161.  
  162.  
  163.  
  164.  
  165.  
  166.  
  167.