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1995-01-26
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SPEA Hotline Information
===========================================================================
Trouble Shooting Guide ............................................ Windows
GALLERY-HILITE-FGA-FIRE Release 1294.3
===========================================================================
Dear user,
the following text contains hints, tricks and solutions for common
problems and requests.
Many of them came from other users in the field. We┤d like to thank them
for their contribution.
IMPORTANT NOTE
Please check also the references to driver updates and to
system-configuration in the respective helpfile (A).
Yours sincerely
the Support-Team of SPEA SOFTWARE AG
Windows-configuration
===========================================================================
Question !.Answer
---------------------------------------------------------------------------
Windows takes extremely long to start.
Is this caused by the SPEAlogo? !.B1.B2
Windows stops "General protection fault" (e.g. with WINWORD !.B2.B4
or EXCEL). The PC just stops without message? .B5
Windows doesn┤t start? Black screen? Error messages? !.B3
Windows can┤t start in enhanced mode; only in standard mode? !.B3
Windows-configuration
===========================================================================
Answers
---------------------------------------------------------------------------
B1 The SPEAlogo causes only a little delay of the start of Windows!
But: It informs you of the installed graphics-board and driver -
valuable information for Customer Support - and gives you the security
to have a correct installation of the current driver!
B2 Install a permanent SWAP-file (see your Windows manual).
Defragment your harddisk on a regular basis, using e.g. DEFRAG of DOS
or Norton SpeedDisk.
Remove unnecessary entries from the WIN.INI (unused fonts, blocks that
belong to software no longer used etc.)
B3 The currently installed grabber files don┤t go with the installed VGA-
or Hercules-board. Configure Windows again for the VGA or the Hercules
board and note the following entries from the SYSTEM.INI:
[boot]
386grabber=........
286grabber=........
[386Enh]
display=...........
Then configure Windows again with the BigWin driver and manually change
the lines above to the noted settings for VGA or Hercules.
B4 Install the current BIGWIN driver (available in the BBS) or, with FGA/
HiLite, the TIGA driver from Windows (see the manual).
B5 Windows 3.1 or later and PAINTER/GALLERY/FLASH
The current driver is the last release for these boards! There will be
no more updates for these boards.
The ACRTC processor is too slow for today┤s Windows and its CAD
applications - any of the SPEA V7 boards is faster.
Please check our SyncFix package to upgrade to today┤s Windows power
while still using the fixed frequency monitor! It contains two SPEA V7
boards with all the necessary software.
---------------------------------------------------------------------------
-290394-TV-241294 TF