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- SOFTWARE PROBLEM REPORT FORM
-
- 1. Describe your problem:
- __________________________________________
-
- 2. Now, describe the problem accurately:
- __________________________________________
-
- 3. Speculate wildly about the cause of the problem:
- __________________________________________
-
- __________________________________________
-
- 4. Problem Severity:
- A. Minor__
- B. Minor__
- C. Minor__
- D. Minor__
-
- 5. Nature of the problem:
- A. Locked Up__
- B. Frozen__
- C. Hung__
- D. Shot__
-
- 6. Is your computer plugged in? Yes__ No__
-
- 7. Is it turned on? Yes__ No__
-
- 8. Have you tried to fix it yourself? Yes__ No__
-
- 9. Have you made it worse? Yes__
-
- 10. Have you read the manual? Yes__ No__
-
- 11. Are you sure you've read the manual? Yes__ No__
-
- 12. Are you absolutely certain you've read the manual? No__
-
- 13. Do you think you understood it? Yes__ No__
-
- 14. If `Yes' then why can't you fix the problem
- yourself?_________________
-
- 15. How tall are you? Are you above this line? __________________
-
- 16. What were you doing with your computer at the time the problem
- occurred?
- ______________________________________________________
-
- 17. If `nothing' explain why you were logged in.
-
- ______________________________________________________
-
- 18. Are you sure you aren't imagining the problem? Yes__ No__
-
- 19. How does this problem make you feel? ____________________________
-
- 20. Tell me about your childhood. ___________________________________
-
- 21. Do you have any independent witnesses of the problem? Yes__ No__
-
- 22. Can't you do something else, instead of bothering me? Yes__
-