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  1.                TechSmith Corporation's Foray PPP Server
  2.                     Technical Support Information
  3.  
  4. What to do if you need assistance:
  5. TechSmith maintains FAQ's, technical information and white papers
  6. which are available through our Web site at http://www.techsmith.com.  
  7. If you are unable to resolve your problem, it would be helpful to our
  8. support staff if you could supply the information outlined in this
  9. document.  In addition, please feel free to offer suggestions for
  10. improvement or feature enhancements.
  11.  
  12.                  E-mail to foray@techsmith.com
  13.                    or fax to (517) 333-1888  
  14.       
  15. Name............................._________________________________
  16. Company.........................._________________________________
  17. Address.........................._________________________________
  18.                                  _________________________________
  19. Country (if outside the U.S.)...._________________________________
  20. Phone number (include area code)._________________________________
  21. Fax Number (include area code)..._________________________________
  22. E-mail address..................._________________________________
  23.  
  24. - - - - - - - - - - - - -Problem Information- - - - - - - - - - - 
  25. Product Release: ____________    
  26. Description of Problem:___________________________________________
  27. __________________________________________________________________
  28. __________________________________________________________________
  29. Error message received:___________________________________________
  30. Steps to reproduce the problem (please explain step by step):
  31. 1.________________________________________________________________
  32. 2.________________________________________________________________
  33. 3.________________________________________________________________
  34. 4.________________________________________________________________
  35. 5.________________________________________________________________
  36.  
  37. Reproducible: [] Always   [] Sometimes   [] Never   [] Didn't try
  38.  
  39. Severity level:    1-[ ] System crashes or locks
  40.         2-[ ] Does not operate correctly
  41.         3-[ ] Cosmetic or usability problem
  42.         4-[ ] Documentation error
  43.         5-[ ] Suggestion
  44.  
  45. ******************************************************************
  46. ***** DO NOT FORGET TO INCLUDE COPIES OF THE FOLLOWING FILES *****
  47. ***** THEY ARE ESSENTIAL FOR EXPEDIENT AND EFFECTIVE SERVICE ***** 
  48. ******************************************************************
  49.  
  50. Please include the following gateway files:
  51.      CONFIG.SYS
  52.      AUTOEXEC.BAT
  53.      NET.CFG     (from your FORAY Installation directory)
  54.      ACS.INI     (from your FORAY Installation directory)
  55.      DIAG.LOG    (from your FORAY Installation directory)
  56.      ACS.LOG     (from your FORAY Installation directory)
  57.      4ASTART.BAT (from your FORAY Installation directory)
  58.  
  59.  
  60. ******************** Foray PPP Server Platform ******************* 
  61. PC Manufacturer and model.................________________________
  62. CPU Type and Speed........................________________________
  63. Memory (RAM)..............................________________________
  64. NIC Card (Type, IRQ, I/O, Driver Version).________________________
  65. DOS Version...............................________________________
  66. LSL.COM Version...........................________________________
  67. COM Port(s) - UART, I/O, IRQ..............________________________
  68. Modems (Manufacturer, Model, etc.)........________________________
  69. Additional Adapters.......................________________________
  70.  
  71.  
  72. ******************* Remote Client Platform *********************** 
  73. PC Manufacturer and model.................________________________
  74. CPU Type and Speed........................________________________
  75. Memory (RAM)..............................________________________
  76. DOS Version...............................________________________
  77. Windows Version and  Configuration:.......________________________
  78. COM Port - Number, UART, I/O, IRQ.........________________________
  79. Mouse type and IRQ........................________________________
  80. Modem (Manufacturer, Model, etc.).........________________________
  81. Additional Adapters.......................________________________
  82. PPP Software (include version)............________________________
  83. Other Software (if the problem is related to a partcular applica-
  84. tion include version):____________________________________________
  85. __________________________________________________________________