TechSmith Corporation's Foray PPP Server
                    Technical Support Information

What to do if you need assistance:
TechSmith maintains FAQ's, technical information and white papers
which are available through our Web site at http://www.techsmith.com.  
If you are unable to resolve your problem, it would be helpful to our
support staff if you could supply the information outlined in this
document.  In addition, please feel free to offer suggestions for
improvement or feature enhancements.

                 E-mail to foray@techsmith.com
                   or fax to (517) 333-1888  
      
Name............................._________________________________
Company.........................._________________________________
Address.........................._________________________________
                                 _________________________________
Country (if outside the U.S.)...._________________________________
Phone number (include area code)._________________________________
Fax Number (include area code)..._________________________________
E-mail address..................._________________________________

- - - - - - - - - - - - -Problem Information- - - - - - - - - - - 
Product Release: ____________	
Description of Problem:___________________________________________
__________________________________________________________________
__________________________________________________________________
Error message received:___________________________________________
Steps to reproduce the problem (please explain step by step):
1.________________________________________________________________
2.________________________________________________________________
3.________________________________________________________________
4.________________________________________________________________
5.________________________________________________________________

Reproducible: [] Always   [] Sometimes   [] Never   [] Didn't try

Severity level:	1-[ ] System crashes or locks
		2-[ ] Does not operate correctly
		3-[ ] Cosmetic or usability problem
		4-[ ] Documentation error
		5-[ ] Suggestion

******************************************************************
***** DO NOT FORGET TO INCLUDE COPIES OF THE FOLLOWING FILES *****
***** THEY ARE ESSENTIAL FOR EXPEDIENT AND EFFECTIVE SERVICE ***** 
******************************************************************

Please include the following gateway files:
     CONFIG.SYS
     AUTOEXEC.BAT
     NET.CFG     (from your FORAY Installation directory)
     ACS.INI     (from your FORAY Installation directory)
     DIAG.LOG    (from your FORAY Installation directory)
     ACS.LOG     (from your FORAY Installation directory)
     4ASTART.BAT (from your FORAY Installation directory)


******************** Foray PPP Server Platform ******************* 
PC Manufacturer and model.................________________________
CPU Type and Speed........................________________________
Memory (RAM)..............................________________________
NIC Card (Type, IRQ, I/O, Driver Version).________________________
DOS Version...............................________________________
LSL.COM Version...........................________________________
COM Port(s) - UART, I/O, IRQ..............________________________
Modems (Manufacturer, Model, etc.)........________________________
Additional Adapters.......................________________________


******************* Remote Client Platform *********************** 
PC Manufacturer and model.................________________________
CPU Type and Speed........................________________________
Memory (RAM)..............................________________________
DOS Version...............................________________________
Windows Version and  Configuration:.......________________________
COM Port - Number, UART, I/O, IRQ.........________________________
Mouse type and IRQ........................________________________
Modem (Manufacturer, Model, etc.).........________________________
Additional Adapters.......................________________________
PPP Software (include version)............________________________
Other Software (if the problem is related to a partcular applica-
tion include version):____________________________________________
__________________________________________________________________