Kagi Frequently Asked Question

Question:

Leaving Kagi...

Answer:

There are various reasons why people stop using our services such as; they sell the product to a company with it's own sales channels, they discontinue the product, or some other reason. Whatever the reason, we have systems to handle this. In general, no one does the same thing forever and as circumstances change, people join and leave Kagi. We try to implement proceedures that smooth your transition into whatever you plan on doing next.

The first thing to do is to remove references to Kagi in your products. People pay Kagi for your products because you tell them to so if you stop telling them to pay Kagi, eventually they will stop.

The time lag between issuing a product and having people pay for it can be quite long, months even years. Even after you remove all references of your product payments going to Kagi, there will be people with older versions of the payment instructions that will attempt to follow those instructions. The question is, how do you want to deal with these customers?

If you are transferring the product to another company, the easiest thing is for us to set up that company as an author and let us continue to process the payments that float in and send the proceeds to the other company. That is the easiest for your customers. We can transfer the email forward to an address within the other company so that your customers can continue to be able to reach you.

If you are getting out of the business entirely, we can be abrupt and just stop accepting payments on your behalf. We can send them your message telling them the situation and we can cancel your email address so that mail to it bounces (although we prefer that your mail not be bounced).

Whichever method you choose, you will need to supply us with a message that we should relay to your payers when future payments come in to us.

The other consideration is what to do with the email that comes to your @kagi.com email address. Where do you want that email to be forwarded to? Your customers have paid you and it is reasonable for them to expect some kind of reply, either an email answer or a partial refund.

Our preference is to choose actions that minimize the impact on your customers. We prefer for you to remove all references to Kagi and have us continue to process the remaining payments that float in and eventually they will cease. We prefer that your message to your payers explain the new situation and what it means for them. We prefer for your "@kagi.com" email to continue to be answered.

Modification Date: Saturday, October 19, 1996