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PolyFAX™
SUPPORT SERVICES
If you need some HELP first
check this HOW
TO which describes how to operate
the software. Support for non-subscribers will be provided on an
'as available' basis.
LANGUAGES
We are currently able to provide support in English, French and Italian. If you wish to communicate in any other language please send
support requests by email or fax ONLY and
we will find someone to help us to help you.
CONTACTS
When requesting support of any nature please
be sure to provide:
- your contact details,
- your PolyFAX subscriber number, and
- if outside the USA, an email address.
Contact by EMAIL
The quickest way to get assistance is to send
E-MAIL to PolyFAX Support
Contact by FAX or VOICEMAIL
WITHIN THE USA
V-Mail +1 408 907 0222 xt 1415388
Fax +1 408 907 0222 xt 1415388
Please ensure you dial the CORRECT EXTENSION NUMBER ...1415388 and NOT the extension used for
PolyFAXing..
OUTSIDE THE USA
You may leave VOICEMAIL or send a FAX using any of the servers with an extension number in the 'PolyFAX Support' column of the Server List.
Please ensure you use the CORRECT EXTENSION NUMBER ...(usually 1*88852) and NOT the extension used for PolyFAXing..
PROBLEMS WITH A SPECIFIC
POLYFAX DOCUMENT
If you have a problem with a specific
PolyFAX document you may FAX it to us. Please take care to fax it
to the CORRECT
EXTENSION NUMBER as indicated in the 'PolyFAX Support' column of the Server List.
Please ensure you also provide the following
information:
- Your name and PolyFAX™ subscriber account number
- A brief explanation of the problem
- Date
and Time the fax was transmitted
- Location and number
of the sending fax machine
- Location and number
of the PolyFAX™ server to which the fax was sent
You may also request assistance by E-MAIL to PolyFAX Support
Please ensure you provide the following:
- Address Page Serial Number
- Message Page Serial Number
- Your name and PolyFAX™ subscriber account number
- A brief explanation of the problem
- Date
and Time the fax was transmitted
- Location and number
of the sending fax machine
- Location and number
of the PolyFAX™ server to which the fax was sent
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