Capture

(DV only)

1. You have the Texas Instruments DV driver installed

1. Click here to show me how to change the driver

(DV only)

1. Camcorder is not connected
2. Camcorder is not turned on
3. You have the Texas Instruments DV driver installed

1. Check the camcorder is connected.
2. Turn on camcorder
3. Click here to show me how to change the driver

(DV only)

1. You have the Texas Instruments DV driver installed
2. You have old drivers installed

1. Click here to show me how to change the driver
2. Install the recommended drivers

(Analogue only)

1. Audio cable is not connected from audio source.
2. Audio cable is connected to wrong socket.
3. Source is not selected for playback in volume control.

1. Check the audio cable is connected.
2. Check the cable is connected to the correct audio in socket.
3. Click here to show me how to select to audio source for monitoring.

1. Same as above.
2. Source is not selected for recording in the volume control.
3. Capture audio is not selected.
4. The movie played has muted the audio

1. Check the points above.
2. Click here to show me how to select to audio source for recording.
3. Click here to show me how to change this option.
4. Un-mute the audio on your movie player.

(Analogue only)

1. The recording volume control level is set too loud.
2. The volume on the audio source is set too loud.

1. Change the input volume level. Click here to show me how.
2. Reduce the volume on the audio source.

(Analogue only)

1. The video source is not connected to the capture card correctly.
2. The correct video source type is not selected for the capture driver.

1. Check the connection between the video source and the video capture card.
2. Click the "Source..." button from the Pure Motion Capture main window.

(Analogue only)

1. See above.

1. See above

1. The video capture driver is in use by another program.
2. You do not have a video capture driver correctly installed.

1. Close all other programs, especially any other capture, TV or teletext programs.
2. Check you have installed the capture driver. Follow the capture card installation instructions.

1. See above.

1. See above.

1. See above.

1. See above.

(Analogue only)

1. The video source is not connected or tuned in properly.
2. The video compressor used is degrading the picture.
3. The capture resolution or colour format are not set properly.

1. If you are using a TV tuner, make sure it is tuned in and has a strong TV signal. Check all cables between the video source and video capture card.
2. Change the quality setting on the video compressor if it has one. Change the video compressor. Don't use video compression.
3. Click "Format..." from the Pure Motion Capture main window and change the capture resolution and colour format.

1. Your system has not been optimised for capture.
2. Your chosen compressor cannot compress in real time.
3. You are trying to capture at a too high data rate for your CPU or hard disk.

1. Click here to read about optimizing your system for capture.
2. Change the video compressor, or don't use video compression.
3. Reduce the resolution, frame rate or colour format.

1. See above.

1. See above.

1. Your system has not been optimised for capture.
2. The compressor used for capture does not have a corresponding real time decompression filter.
3. Your video card cannot play back full speed at the current resolution and screen depth.

1. Click here to read about optimizing your system for capture.
2. Change the video compressor used to capture.
3. Reduce your desktop resolution and colour depth (go to Control Panel -> Display). Buy a better video card!

1. The video is not compressed enough or you are not using video compression.
2. You are capturing at too high resolution or frame rate.
3. The hard disk has too little spare space on it.
4. DV has a fixed data rate

1. Use a lower quality setting on the video compressor or use a different compressor.
2. Reduce the resolution and frame rate.
3. Capture to a different hard disk or buy a new hard disk!
4. Buy a larger hard disk!

(Analogue only)

1. You are using your sound card to capture the audio when the video capture card has an audio input.
2. There is no master stream set.

1. If your video capture card has an audio input too, use this instead of the sound card input.
2. Set the master stream to audio. Show me how.

1. You do not have a corresponding decompression filter for the compressor used to capture with.
2. If you are not using a compressor, you may be using an incompatible colour format.

1. Change the compressor, or install the decompression filter for the video compressor used.
2. Change the colour format to 15 bit RGB or 24 bit RGB.

1. The other computer does not have the correct decompression filter installed.

1. Install the decompression filter on the other machine. Install DirectX Media on the other machine. Capture using a different compressor or do not use video compression and choose a colour format of 15 bit RGB or 24 bit RGB.

1. Your capture card drivers do not support the video preview properly.
2. The chosen video compressor is unreliable.
3. You do not have the latest drivers installed.
4. You have an old version of Pure Motion Capture.

1. Turn off the video preview.
2. Change the video compressor.
3. Make sure DirectX Media is installed. Make sure you have the latest version of your capture card drivers installed. Check the web site of your capture card manufacturer.
4. Check www.puremotion.com for the latest version of Capture.