TroubleshootingReview the following information before calling Technical Support because they will request that you
perform many of the procedures or verifications before they will be able to help you diagnose a problem. The following checklist may help you diagnose your problem: Verify that you are using the correct types of cables on the correct connectors
and that all cables are connected securely. See the DeviceMaster Installation and Configuration Guide for up-to-date cabling information.
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Most customer problems reported to Comtrol Technical Support are eventually traced to
cabling or network problems. |
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Make sure that you have updated the DeviceMaster with the latest
Bootloader version. Make sure that the serial device settings have been selected in
the NS-Link driver, and if necessary, the
DeviceMaster Server Configuration web page to match the serial device that you are connecting to the port.
If you have a spare DeviceMaster try replacing the DeviceMaster.
For additional troubleshooting, you can refer to the Comtrol forum
or contact Comtrol® Technical Support . You may want to refer to the
SDK Customer Support Policy before calling Technical Support for
assistance beyond SDK installation.
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