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On Disk Monthly 66
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MAILBAG.TXT
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1992-02-17
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5KB
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123 lines
M A I L B A G
APPRECIATES SERVICE
I wish to commend you on the prompt and courteous response to
my request for the missing disks and to say thanks for the
attention to this customer's satisfaction.
I am sure you receive many letters complaining about one thing
or another, but I hope this will show you that there are people
out there who do care and appreciate customer service when it is
provided. Again, thank you and have a pleasant holiday season.
^RCharles Wagner
^RBriarwood, NY
* * * * *
MISSED GAMES
I have been a member of Softdisk Publishing for quite some
time and I have to say these (issue #63) were the first disks
that we have received that have not had a fun and games section.
The grandchildren anxiously await the disks each month, and
with school out for two weeks for Christmas vacation I, too, was
looking forward to a new game for the children this month.
Was this an oversight? I hope so. These disks are wonderful
and each member of the family has a feature that they look
forward to, but can you imagine the despair when there was not a
game. Please include games and fun in your future disks. Happy
children surely do make for happy parents.
^RMary R. Ferguson
^RLake City, FL
EDITOR'S REPLY
Our new issue format calls for some type of game, puzzle
and/or brain teaser to be included on every issue, and I hope
your family will enjoy each of them.
* * * * *
INSTRUCTIONS UNCLEAR
I am pretty much "computer illiterate." I enjoy using the
computer for on-line services such as Prodigy, where I heard
about your subscription offer. However, when it comes to actual
use of the computer, I have to get out the manual to simply copy
a file using things like copy *.* a: b:!
The thing that interested me most on your disk was the
graphics that I could copy to use with Print Shop. This is where
the problem came in. I tried using the copy commands on your
disk, and things seemed to copy, but when I went to New Print
Shop, the graphics simply weren't there. I still haven't figured
out where they went. I tried it again, following the on-screen
instructions, and still no luck. Finally, I got out the
instructions for the New Print Shop Convert Program, and I was
able to use that to capture the images, but I don't think I
should have had to do that if your instructions were clear...and,
of course, I was stuck.
...I don't think I'm stupid, but I guess your magazine is
really not aimed at the novice like me, though it sure seems as
if it should be.
^RDavid J. Kingsley
^RPlantation, FL
EDITOR'S REPLY
Though ON DISK MONTHLY isn't specifically oriented toward
novice users, Mr.Kingsley is absolutely correct in his assessment
that the instructions were not written clearly. Our goal is to
provide in-program instructions which are so easy to follow and
so complete that any subscriber--even a novice like Mr. Kingsley-
-can use the program. To that end we've recently added Editorial
Director Ronda Faries to our staff. Her job--in addition to
developing more complete program instructions--involves
establishing complete interface instructions (how to navigate
through ON DISK MONTHLY) on each disk and building a network of
researchers who will make sure every program contains accurate,
up-to-date information.
* * * * *
LIKES PCX GRAPHICS
I would like to compliment you on those wonderful PCXs that
you had this month! keep up the good work. That is what I have
been waiting on for the last seven issues! You have renewed my
interest in ON DISK MONTHLY. They work wonderfully with PageMaker
and Paintbrush. I would sure like to see other holidays and
special interest graphics in forthcoming issues.
P.S. The only trouble I have with the Certificate Maker is that I
can't place them in PageMaker. Maybe I just don't know how, but
it would be useful if I could transport them some way.
^RPhyllis Ness
^RHuntington, IN
I was really pleased to find PCX graphics on ON DISK MONTHLY
#63. Many people use Word Perfect 5.0 or 5.1, both of which
handle PCX files, and even light-weight desktop publishing like
Express Publishing can handle them if not too big. Any paint
program can cut out the individual portions desired.
Keep the PCX files coming or include a conversion file to
change Paint Shop graphics.
I like the new interface. It is a pleasure to see on screen.
^RRobert T. Taylor
^RButte, MT
EDITOR'S REPLY
We are currently trying to decide how often to put PCX
graphics on ON DISK MONTHLY. Please write to us and tell us how
you feel about PCX graphics, so that we can tailor ON DISK
MONTHLY to your needs.
* * * * *
NOTE FROM THE EDITOR
Some subscribers may have experienced problems with ON DISK
MONTHLY #64. If a mouse is not installed, there is a chance that
the issue will not open beyond the title screen. This problem
unfortunately resulted from our attempts to improve ON DISK
MONTHLY's compatibility with the Logitech mouse driver. Upon
learning about the problem we immediately fixed it. If you have
experienced this problem, please call our technical support staff
at 1-800-831-2694, and they will send you a new copy of issue
#64.