M A I L B A G


APPRECIATES SERVICE
   I wish to commend you on the prompt and courteous response to 
my request for the missing disks and to say thanks for the 
attention to this customer's satisfaction. 
   I am sure you receive many letters complaining about one thing 
or another, but I hope this will show you that there are people 
out there who do care and appreciate customer service when it is 
provided. Again, thank you and have a pleasant holiday season. 

^RCharles Wagner 
^RBriarwood, NY 

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MISSED GAMES
   I have been a member of Softdisk Publishing for quite some 
time and I have to say these (issue #63) were the first disks 
that we have received that have not had a fun and games section. 
   The grandchildren anxiously await the disks each month, and 
with school out for two weeks for Christmas vacation I, too, was 
looking forward to a new game for the children this month. 
   Was this an oversight? I hope so. These disks are wonderful 
and each member of the family has a feature that they look 
forward to, but can you imagine the despair when there was not a 
game. Please include games and fun in your future disks. Happy 
children surely do make for happy parents. 
^RMary R. Ferguson
^RLake City, FL

EDITOR'S REPLY
   Our new issue format calls for some type of game, puzzle 
and/or brain teaser to be included on every issue, and I hope 
your family will enjoy each of them. 

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INSTRUCTIONS UNCLEAR
   I am pretty much "computer illiterate." I enjoy using the 
computer for on-line services such as Prodigy, where I heard 
about your subscription offer.  However, when it comes to actual 
use of the computer, I have to get out the manual to simply copy 
a file using things like copy *.* a: b:! 
   The thing that interested me most on your disk was the 
graphics that I could copy to use with Print Shop. This is where 
the problem came in. I tried using the copy commands on your 
disk, and things seemed to copy, but when I went to New Print 
Shop, the graphics simply weren't there. I still haven't figured 
out where they went. I tried it again, following the on-screen 
instructions, and still no luck. Finally, I got out the 
instructions for the New Print Shop Convert Program, and I was 
able to use that to capture the images, but I don't think I 
should have had to do that if your instructions were clear...and, 
of course, I was stuck. 
   ...I don't think I'm stupid, but I guess your magazine is 
really not aimed at the novice like me, though it sure seems as 
if it should be. 
^RDavid J. Kingsley
^RPlantation, FL

EDITOR'S REPLY
   Though ON DISK MONTHLY isn't specifically oriented toward 
novice users, Mr.Kingsley is absolutely correct in his assessment 
that the instructions were not written clearly. Our goal is to 
provide in-program instructions which are so easy to follow and 
so complete that any subscriber--even a novice like Mr. Kingsley-
-can use the program. To that end we've recently added Editorial 
Director Ronda Faries to our staff. Her job--in addition to 
developing more complete program instructions--involves 
establishing complete interface instructions (how to navigate 
through ON DISK MONTHLY) on each disk and building a network of 
researchers who will make sure every program contains accurate, 
up-to-date information. 

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LIKES PCX GRAPHICS
   I would like to compliment you on those wonderful PCXs that 
you had this month! keep up the good work. That is what I have 
been waiting on for the last seven issues! You have renewed my 
interest in ON DISK MONTHLY. They work wonderfully with PageMaker 
and Paintbrush. I would sure like to see other holidays and 
special interest graphics in forthcoming issues. 

P.S. The only trouble I have with the Certificate Maker is that I 
can't place them in PageMaker. Maybe I just don't know how, but 
it would be useful if I could transport them some way. 
^RPhyllis Ness
^RHuntington, IN

   I was really pleased to find PCX graphics on ON DISK MONTHLY 
#63. Many people use Word Perfect 5.0 or 5.1, both of which 
handle PCX files, and even light-weight desktop publishing like 
Express Publishing can handle them if not too big. Any paint 
program can cut out the individual portions desired. 
   Keep the PCX files coming or include a conversion file to 
change Paint Shop graphics. 
   I like the new interface. It is a pleasure to see on screen. 
^RRobert T. Taylor
^RButte, MT

EDITOR'S REPLY
   We are currently trying to decide how often to put PCX 
graphics on ON DISK MONTHLY. Please write to us and tell us how 
you feel about PCX graphics, so that we can tailor ON DISK 
MONTHLY to your needs. 

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NOTE FROM THE EDITOR
   Some subscribers may have experienced problems with ON DISK 
MONTHLY #64. If a mouse is not installed, there is a chance that 
the issue will not open beyond the title screen. This problem 
unfortunately resulted from our attempts to improve ON DISK 
MONTHLY's compatibility with the Logitech mouse driver. Upon 
learning about the problem we immediately fixed it. If you have 
experienced this problem, please call our technical support staff 
at 1-800-831-2694, and they will send you a new copy of issue 
#64.